"It was a nice enough hotel but I didn’t like the fact that you were charged for everything. The rooms were clean but fairly basically kitted out and for the luxury market they are aiming for they are slightly missing the beat.
The service was ok but a little slow or not quite on the ball. Staff were friendly but temporarily lost an ice pack of mine, forgot my gluten free toast at breakfast and gave me a tiny tiny pot of tea that was half full for breakfast. The breakfast was ok but nowhere near as extensive as most hotels.
The pool and thermal suite area were nice and also clean.
We also ate at the pub on site, but was disappointed with the lack of gluten free options and the very very loud music playing that made it difficult to speak.
We asked for a fan as the room was very hot and the windows were tiny and we did eventually get one."