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Reviews of Holiday Inn Express Richmond Airport, an IHG Hotel

2.5 out of 5
Holiday Inn Express Richmond Airport, an IHG Hotel
491 International Center Dr, Sandston, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 383 out of 802 reviews" "
Rating 8 - Good. 238 out of 802 reviews" "
Rating 6 - Okay. 98 out of 802 reviews" "
Rating 4 - Poor. 50 out of 802 reviews" "
Rating 2 - Terrible. 33 out of 802 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & friendly. Weekend parking is not always easy. Busy on weekend, one women in the kitchen has trouble keeping up. The eggs leave a lot to be desired.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place and breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place Very clean Very quiet Fast check in
Stayed 1 night in Apr 2024

4/10 Poor

Brett

Liked: Cleanliness, staff & service
Fire alarm pulled at 12:45 too
Stayed 1 night in Mar 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable stay. Clean room and comfortable beds. Staff was always friendly. Only two small issues where the water pressure in the shower was abysmal and our room location was within earshot of the lobby and we noticed a decent amount of noise throughout the night. These issues weren't big enough to put us off staying again but just something worth noting. The complimentary hot breakfast each morning was a very nice perk.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful!! Room decor was clean, modern, tastefully decorated and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Deshawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Loved the location and it was very clean!
Stayed 2 nights in Feb 2024

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Receptionist was very courteous, quick and efficient. Customer service is hard, especially after a hard day. Good for her.
Stayed 1 night in Feb 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Lori

Liked: Cleanliness
Disliked: Staff & service
Hidden Charges
Don’t charge for parking! This isn’t a big city stay.
Stayed 1 night in Jan 2024

10/10 Excellent

CYTNHIA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in Late at night after a very long flight and delays. Ms. Floretta made me feel so comfortable and welcomed. She took such good care of me. I could have just sat up the rest of the night just talking with her. We are about the same age?? but I truly felt like she was covering me in so much love. We had never met before that night. Give her a raise. The other staff were just as good but Floretta made a bad day into a wonderful day.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kristy

Stayed 1 night in Dec 2023

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

micheal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to airport.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, nice room service. Spacious rooms
Stayed 2 nights in Dec 2023

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff , clean rooms , breakfast is very good , tv channel selection is excellent
Stayed 2 nights in Nov 2023

10/10 Excellent

Carmen, Chester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023

10/10 Excellent

LUIS ENRIQUE

Stayed 3 nights in Nov 2023

4/10 Poor

Angela

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Tv didn’t work, and housekeeping banged on the door two hours before checkout. Front desk was nice, and breakfast was good.
Stayed 1 night in Nov 2023

4/10 Poor

Ashby

Disliked: Cleanliness, staff & service, property conditions & facilities
It was ok just smelled like it was a full smoking hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Genner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet and convenient. Nice room for price.
Stayed 1 night in Nov 2023

4/10 Poor

Donald

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Mouse
I would have given the hotel a 4 star review, but can't in light of the situation. W The hotel was generally clean, newly renovated, and had a good breakfast. However, after spending a night in the hotel, the next day, we saw a mouse in our room. We requested a refund,which was granted, left immediately, went to a new hotel.
Stayed 2 nights in Nov 2023

8/10 Good

Verona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Continental breakfast was not appealing.
Stayed 1 night in Nov 2023

6/10 Okay

Dennis

Liked: Staff & service
Disliked: Cleanliness, room comfort
I wouldn't stay here again
Liked the design of the room (plenty of plugs/usb ports, long space for 2 suitcases) but the tub was dingy/dirty/damaged so it looked dirty. There was a constant gurgling sound in the room that we couldn't identify. I had to sleep with earplugs. The floors in the lobby and dining area were sticky. And the color scheme is horrible - lime green walls in the hall, brand carpet that doesn't match in the halls. The driver and front desk personnel were helpful and pleasant
Stayed 1 night in Oct 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient being so close to the airport. The rooms were clean, the free breakfast was good and the staff were all very friendly and helpful. Will definitely stay again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Todd

Stayed 1 night in Oct 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy to get to
Stayed 3 nights in Oct 2023

10/10 Excellent

shelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!! Great service. I will return.
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Stayed 1 night in Oct 2023

10/10 Excellent

John

Stayed 1 night in Oct 2023

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent airport access. Good variety of retail and dining options nearby.
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. We arrived before check in time and we're able to check in early. The Hotel was very clean.
Stayed 4 nights in Oct 2023

6/10 Okay

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough for a night. Comfortable bed,
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Okay for quick overnight, ready for update
Overall fine but the bathroom floor had not been mopped, bed was super soft but the massive indents from being worn made it a rough sleep night being in a hole. Latch on door had been busted and the repair wasn't great
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the AC fan cutting off and on but that was it - thanks for the great stay
Stayed 1 night in Oct 2023

8/10 Good

Lea Marie

Stayed 1 night in Oct 2023

10/10 Excellent

Juliette, Alexandria

The clerk was very friendly, courteous and helpful
Stayed 1 night in Oct 2023

8/10 Good

Tanya, Thunder Bay

Stayed 1 night in Oct 2023

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exc. service
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Stayed 1 night in Sep 2023