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Reviews of 5 Terre Pelagos 2

5 Terre Pelagos 2
Via Belvedere, 58, Riomaggiore, SP

Reviews

9.6

Exceptional

Rating 10 - Excellent. 104 out of 127 reviews" "
Rating 8 - Good. 17 out of 127 reviews" "
Rating 6 - Okay. 5 out of 127 reviews" "
Rating 4 - Poor. 0 out of 127 reviews" "
Rating 2 - Terrible. 1 out of 127 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We are most thankful for Lourdes. She was so kind and helpful. The one thing we would encourage improvement is the WI-FI situation. Thank you for a wonderful time and the swordfish!
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A real home from home, the room was spotless and Loris was the perfect hostess. Great location only 5 mins from the station.
Stayed 5 nights in Apr 2024
Response from 5 TERRE PELAGOS on 19 May 2024
Dear Paul,thank you for your feedback.It's very important to us.It was a pleasure having you as our guest and we hope we can host you again in the future.

10/10 Excellent

Julio

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and clean rooms
Stayed 2 nights in Apr 2024
Response from 5 TERRE PELAGOS on 25 Apr 2024
Dear Julio,thank you for your feedback.It's very important to us.It was a pleasure having you as our guest and we hope we can host you again in the future.

10/10 Excellent

Manu

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from 5 TERRE PELAGOS on 25 Apr 2024
Dear Manu,thank you for your feedback.It's very important to us.It was a pleasure having you as our guest and we hope we can host you again in the future.

10/10 Excellent

Sunil

Stayed 2 nights in Apr 2024
Response from 5 TERRE PELAGOS on 25 Apr 2024
Dear Sunil,thank you for your feedback.It's very important to us.It was a pleasure having you as our guest and we hope we can host you again in the future.

10/10 Excellent

Christina, Plymouth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay in Cinque Terre. It's close to the train station in Manarola so we didn't have to walk too far with our bags. The room was very clean and comfortable and the staff was very helpful. I highly recommend 5 Terre Palagos if you want to stay in Cinque Terre.
Stayed 2 nights in Mar 2024
Response from 5 TERRE PELAGOS on 30 Mar 2024
Dear Christina,thank you for your feedback.It's very important to us.It was a pleasure having you as our guest and we hope we can host you again in the future.

10/10 Excellent

Rob, Bulverde

Liked: Cleanliness, staff & service, property conditions & facilities
Loris was awesome!
Stayed 2 nights in Mar 2024
Response from 5 TERRE PELAGOS on 28 Mar 2024
Thank your feedback Rob, it's very important to us.We hope we can host you again in the future.

10/10 Excellent

Byeong Seon

Stayed 1 night in Mar 2024
Response from 5 TERRE PELAGOS on 30 Mar 2024
Dear Byeong, thank you for your feedback.It's very important to us.We hope we can host you again in the future.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Michelle

Stayed 1 night in Oct 2023

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful little conner of Manrola. BUT two very steep hills to reach the facility. Thankfully they have a man who will take your luggage up to the mountain. The only complaint I have is the window curtains were too shear and it was by a stairway where others' could see in the room. Expedia sucks with the Internet, keep getting locked out especially if you are having trouble with the Internet abroad to communicate with hotels.
Stayed 3 nights in Oct 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully unique + comfort=can't wait to return!
5TP was A++. Loris, our point of contact at the hotel was amazing. The service she provided was well above what you'd expect at the price point. From welcoming us, to her suggestions, to the check out process... flawless. She was clearly passionate about giving us the best experience. Info with directions for arrival were clear and simple. Some poor reviews mention the amount of walking and number of stairs to reach the location. Visiting Cinque Terre, one would hope there is already an expectation of lots of walking up and down many hills and stairs. Not a place for those with mobility issues or trunks of luggage. We took the train from La Spezia. From the Manarola station it was a five minute walk with some light up hill walking. Of all five towns we felt lucky we decided to stay in Manarola. It has the busy waterfront and the more chill uphill part of town. Views from our room were breathtaking. Shared balcony has incredible views too. We booked the Cave Room and it was large, stylish and very clean. Bed and pillows were super comfortable. Some reviews have mentioned the train sound. The train runs under/nearby the property. You can hear/feel them, but they never interfered with our sleep (and don't run all night). Laundry service was provided for 10€. We dropped it off with Loris and it was done when we came back. Their commitment to sustainability was also very important to us. We saw a ton of lodging in all five villages and would, without a doubt, book here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Diane

Stayed 2 nights in Oct 2023

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location overlooking central Square and the main street of town. Nice ocean view from the balcony to watch the sunsets. Loris was amazing and friendly and helpful.
Stayed 5 nights in Sep 2023

10/10 Excellent

Larry, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from 5 TERRE PELAGOS on 8 Oct 2023
Dear Larry thank you for your feedback, It's very important to us in order to improve our services. We hope we can host you again in the future.

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from 5 TERRE PELAGOS on 8 Oct 2023
Dear Megan thank you for your feedback, It's very important to us in order to improve our services. We hope we can host you again in the future.

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Satisfactory
Satisfactory. 3rd time to Cinque Terre and 1st stay in Manarola. 3/5 stars for us as a group of four. Minor items that collectively impacted our enjoyment. * Above the Train line so you hear the trains coming and going. We didn’t realise this when booking. * The room was not as expected. It’s positioned as a ‘cave room’ which sounded cool. It look to have two separate rooms, which was not the case. The photos used made it difficult to work it out when booking; our error. We booked with our eyes and missed the words. We would not have booked had we known. * Aircon stopped working on our last day and we could not raise help to fix as it was past reception ours. We tired with an email of course. * The toilet bowl has a persistent drip drip. Needs a plumber. * The least satisfactory part was the spiral staircase to access the room. Not clearly identified in the listing. We would not have booked had we know this also. * Wifi was good. * Staff pleasant. * Towels are old and need to be updated as do some pillows.
Stayed 3 nights in Aug 2023
Response from 5 TERRE PELAGOS on 8 Oct 2023
Dear Gary thank you for your feedback.Every negative feedback It's an opportunity for us to improve our services.From our announce for the Cave Room there is a clear photo with both double beds together.As far as concerning the AC and the toilet bowl thank you for your report ,they have already being taken care of.We will improve our photo selection in the future and try to put as many details as possible.We hope we can host you again in the future.

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay, right in the centre of Manarola! Absolutely perfect location, so close to everything. The staff were amazing and couldn’t do more to welcome us and help with absolutely anything. Helped organise boat tours and restaurant bookings. We had a sea view room with access to a shared balcony which was great for relaxing on. Would stay again on our next visit to Cinque Terre.
Stayed 3 nights in Aug 2023
Response from 5 TERRE PELAGOS on 8 Oct 2023
Dear Nathan thank you for your feedback, It's very important to us in order to improve our services. We hope we can host you again in the future.

10/10 Excellent

Baillie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loris was very helpful and made us feel extremely welcome. She gave us some great hiking suggestions and responded very quickly when we needed something. The room was nice and clean and the terrace has a great view. Manarola is also very beautiful and safe especially for young and inexperienced travelers like us. Great experience!
Response from 5 TERRE PELAGOS on 5 Aug 2023
Thank you for your feedback it's very important to us.

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and really lovely and welcoming staff
Stayed 2 nights in Jul 2023
Response from 5 TERRE PELAGOS on 2 Aug 2023
Dear Sophie thank you for your feedback, It's very important to us in order to improve our services. We hope we can host you again in the future.

10/10 Excellent

Aslan

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location on the hill overlooking Manarola. The staff was very helpful and friendly, and they even offer laundry service!
Stayed 4 nights in Jul 2023
Response from 5 TERRE PELAGOS on 23 Jul 2023
Dear Aslan thank you for your feedback, It's very important to us in order to improve our services. We hope we can host you again in the future.

10/10 Excellent

Marisela

Stayed 2 nights in Jul 2023
Response from 5 TERRE PELAGOS on 20 Jul 2023
Thank you for your review, it's very important to us to improve our services.We hope we can host you again in the future.

10/10 Excellent

Salim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location in Manarola, nice view from the balcony. Quiet also. About a 5 min walk from the train station (uphill). Clean room.
Stayed 2 nights in Jul 2023
Response from 5 TERRE PELAGOS on 8 Jul 2023
Dear Salim Thank you for your feedback, It's very important to us in order to improve our services. We hope we can host you again in the future.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was excellent! The room was amazing, the staff were incredible, everything was excellent!
Response from 5 TERRE PELAGOS on 6 Jul 2023
Dear guest,thank you for your feedback.It's very important to us and helps us improve our services.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a great location, very close to the train station and shops. We were greeted by a wonderful host Loris, who provided a wealth of information and was very accommodating. We stay in the "shabby chic" room which had a great water view from the bedroom window. Bathroom was spacious with great water pressure. The room was cleaned and also had a mini fridge. They also had a shared community balcony for guests to use, which was a nice bonus. I suggest using the balcony after a long day with a nice cold drink with a view. The property is located on the top of a hill, so there is a nice little hike. 10/10
Stayed 2 nights in Jun 2023
Response from 5 TERRE PELAGOS on 29 Jun 2023
Dear guest,thank you for feedback.It helps us improve our services.

10/10 Excellent

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was wonderful - the room was great and bed was comfy. We loved the terrace just off our room that had amazing views and the cave downstairs - very cool. The staff were so helpful - would definitely recommend.
Response from 5 TERRE PELAGOS on 29 Jun 2023
Dear guest,thank you for your feedback.It's very important to us and helps us improve our services.

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and comfortable room with unique decor. The shower was the best of our vacation. We enjoyed the shared terrace as well. Could use a better blind on the window that other guests pass by a lot.
Stayed 2 nights in Jun 2023
Response from 5 TERRE PELAGOS on 13 Jun 2023
Dear guest thank you for your feedback.It's very important to us so we can improve our services in the future.

2/10 Terrible

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely dirty little place
The outside is extremely run down, where they have painted top part and didn’t bother to clean up paint spills on bottom and concrete. Entire place needs to be pressure washed. Huge hanging paint strips, rust and just overall dilapidated look to outside. Cave area reeks of mildew and mold. Part of the door frame to our door was missing. The bedspread, bathroom sink, and hairdryer had lipstick on it from previous guest. The floors looked dirty especially in corners. The furniture was old and dirty. The bathroom had black mold all In between the tiles and down the emergency string. I saw two bugs in the bathroom, one crawling and one flying. We asked for a new bedspread which they did change but they didn’t change the top pillows. The bedding and towels were extremely thin material. I doubt they were washed in high temperatures. We got their so late we did stay the night, we’re supposed to stay 2 nights but we left really early the next morning. The place was just too dirty for us. The little coffee area was nasty. No way I would of eaten anything from there. You could hear the train constantly at night. They didn’t let us know that you could not drive to this place. They also didn’t let us know that you had to carry your bags a long distance with no real directions. We had difficulty even finding the place. Called them several times with no real help. Then leaving getting your bags back up the hill was horrible.
Door to our room from inside with missing frame.
Black mold in shower
The mold in shower was everywhere not just in one spot
Small spect is a bug
Stayed 2 nights in May 2023
Response from 5 TERRE PELAGOS on 11 Jun 2023
Dear guest, thank you for the time you dedicated to write this detailed review.Every negative review is well accepted as long as constructive and true 100%.We always try to accomodate at best everyone and to improve every day our services and cleaning.Since this is very important to us that everyone that comes in our facilities should remain satisfied from the service.We are sorry for your inconvenience and apologize for the door which we already did and was something urgent that needed to be done and replace with a new one, and we will improve our services in the future.But we would also like to rate you as a guest ,long before checking in into our facilities.You arrived yelling and screaming from the street with an absolute disrespect, hostile attitude and attacking me personally, and we didn’t even say a word.So much that even your husband was trying to calm you down, and this was before check in.I don’t think it’s fair to project your frustration and your long distance traveling, in addition to not knowing how the Cinque Terre are and what place you are visiting, to our facilities and our staff.You were provided with all the information through email on how to arrive, where to park, how to arrive at the reception and so on...To conclude thank you and have a nice day.

10/10 Excellent

Ilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay - really recommend!!!
Excellent place!!! Close to the train station, the staff was kind and attentive and the room was just great. Really recommend!!!!
Stayed 2 nights in May 2023
Response from 5 TERRE PELAGOS on 2 Jun 2023
Dear guest,thank you for your feedback.It's very important to us.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from 5 TERRE PELAGOS on 2 Jun 2023
Dear guest,thank you for your feedback.It's very important to us.

10/10 Excellent

Branden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fantastic property with a exceptional staff. The location couldn’t have been better. Highly recommend!
Stayed 2 nights in May 2023
Response from 5 TERRE PELAGOS on 28 May 2023
Dear guest,thank you for your feedback. It's very important to us.

10/10 Excellent

Franklin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The communication with the host is excellent. Due to my train delayed, we were not able to make it before their closing time, The manager provided me with a very detailed directions to the hotel and the self checkin procedure. She was so kind to assisted me to buy Italian Open tickets for the website are in Italian. Thanks to her, we were able to attend this great event.
Stayed 3 nights in May 2023
Response from 5 TERRE PELAGOS on 20 May 2023
Dear guest thank you for your feedback.It's very important to us.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean property. Friendly and helpful hosts. Great location in Manorola.
Stayed 2 nights in May 2023
Response from 5 TERRE PELAGOS on 25 May 2023
Dear guest, thank you for your feedback.It's very important to us.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is quite excellent! Great room and facilities. Great staff! Loved it!
Stayed 3 nights in May 2023
Response from 5 TERRE PELAGOS on 20 May 2023
Dear guest thank you for your feedback.It's very important to us.

10/10 Excellent

Shauna

Stayed 2 nights in May 2023
Response from 5 TERRE PELAGOS on 2 Jun 2023
Dear guest,thank you for your feedback.It's very important to us.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Clean. The staff was excellent. Superb restaurants very nearby. Unbelievable views.
Stayed 3 nights in Apr 2023
Response from 5 TERRE PELAGOS on 3 May 2023
Thank you for your feedback, it's very important to us.

10/10 Excellent

James

Liked: Cleanliness, staff & service
Unique hillside property with excellent staff that really helps the traveler.
Stayed 3 nights in Apr 2023
Response from 5 TERRE PELAGOS on 2 May 2023
Thank you for your feedback, it's very important to us.

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Was close to the station . Staff were friendly and very helpful. Enjoyed the view room was comfortable. But being fussy they need new pillows as a bit flat . Otherwise would recommend this place .
Stayed 1 night in Mar 2023
Response from 5 TERRE PELAGOS on 25 Mar 2023
Thank you for your feedback.It's very important to us.

10/10 Excellent

Pearl

Stayed 1 night in Mar 2023
Response from 5 TERRE PELAGOS on 8 Apr 2023
Dear guest,Thank you for you feedback.It's very important to us.

10/10 Excellent

Brock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for exploring Manarola. Loris, who greeted us at check-in, was fabulous. She gave us a detailed overview of Manarola and Cinque Terre trail. Very professional and welcoming.
Response from 5 TERRE PELAGOS on 27 Dec 2022
Thank you for your feedback.We appreciate it.

8/10 Good

Ann Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Doreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciated Loris's help in arranging transport for our luggage from the train as sit was too much for us to haul. With views overlooking Manarola and the Mediteranean, shops and dining close by, it was an unforgettable visit.
Response from 5 TERRE PELAGOS on 2 Nov 2022
Thank you for your feedback,it's very important to us.

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
Wonderful location. Staff was outstanding.
Stayed 2 nights in Oct 2022
Response from 5 TERRE PELAGOS on 31 Oct 2022
Thank you for your feedback, it's very important to us.

10/10 Excellent

Robie

Stayed 1 night in Oct 2022
Response from 5 TERRE PELAGOS on 26 Oct 2022
Thank you for your feedback, it's very important to us.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in a jewel of a village
The location is perfect. Easy access directly from the train station. The village as well as the other villages, all accessible by train, ferry or hiking, are each unique and wonderful. The hotel itself is clean and inviting, our hostess was in close contact with us days before we arrived and when we arrived, showed us around the property, coffee and crackers and glasses for wine were available in the room and in the downstairs reception area. An outdoor patio with seating provided amazing views of the sea and all of the nearby sights, a glass of wine in the evening and coffee in the Am made the view even better. For the price, a total gem. All food recommendations made by our hosts made us want to return again.
Stayed 1 night in Oct 2022
Response from 5 TERRE PELAGOS on 21 Oct 2022
Dear guest.thank you for your feedback,it's very important to us.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and would definitely recommend if you want to be close to the action in Manarola.
Stayed 2 nights in Oct 2022
Response from 5 TERRE PELAGOS on 13 Oct 2022
Thank you for your feedback.It's very important to us.

10/10 Excellent

Laurie, Buckeye

Stayed 1 night in Sep 2022

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent find
This is an amazing property. Our room was so nicely appointed with a lovely view of the town and ocean. The communal balcony was excellent for a quiet afternoon drink overlooking the town. The service offered at this property was so accommodating. A great location close to the station. I would highly recommend.
Stayed 2 nights in Sep 2022
Response from 5 TERRE PELAGOS on 15 Sept 2022
Dear guest, thank you for your feedback.It's very important to us.

10/10 Excellent

Krisitn

Stayed 1 night in Sep 2022

8/10 Good

Virgilio C

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was okay but amenities for breakfast (only free coffee/tea and crackers) is lacking! The worst thing is that when we booked, we requested two separate beds however one queen bed was confirmed. When we requested for an extra bed they said they will accommodate our request by adding a bed in the room but never said anything if being charged 20euros per night. What’s worst is the bed added was an inflatable bed that keeps making noises when used making us very uncomfortable and sleepless at night. We’re a bit disappointed on this extra and hidden charge of 20euros per night.
Stayed 2 nights in Sep 2022
Response from 5 TERRE PELAGOS on 13 Oct 2022
Dear guest,thank you for your feedback, it's very important to us,However you booked a double room without breakfast, and we offered you a mini breakfast kit that contained espresso coffe, tea bags ,marmalade and biscuits. Moreover we confirmed adding an extra bed but it was never written free of charge,Thus on your arrival we also offered you a discount.So at the end for 2 person you occupied a double king size bed and a single bed.Taking in consideration your feedback we will try to improve our services in the future and hope to host you again.