「When I made my reservation through Expedia, I did not notice that it listed a smoking room. I asked if they had a non-smoking room. The clerk said there were none available but I could pay for an upgrade to a Junior Suite. I said no. Another person in our group asked the same question when they arrived and they were told there were non-smoking rooms available.
The carpet in the room was very dirty.」
「I booked a single bed room and paid for it. When I was about to check in, the front desk told me that my information was not in the system. I said how could it be possible, so I showed him my payment receipt. After a long time, they suddenly told me that they found it and upgraded my room for free. In the end, they gave me a room with two beds. I told the front desk that I was alone! Unpleasant」
「Getting between towers and to higher parking levels was not easy with luggage. We ended up having to park on top level and had difficulty with elevator and had to walk up last 2 levels when leaving.」
「The room was expensive considering my view was of a neighborhood home. Sheets had been slept in, and room smelled of pet/moisture. This is a historic building, but it is showing its age.」
「Small things that were a little off. Don't mean to be picky but I expect more when I pay more than $200 for a night's stay. First, we didn't have water cups in our room and the night manager didn't know if the rooms usually offer them--of course they do at all of the Holiday Inn Express properties we have stayed in. He found some juice glasses for us. Also, there was a roach bait trap in the bathroom, mattresses were ready to be replaced, breakfast starts an hour later on weekends and half...