The view of the river was nice.
There was no microwave in the room.
Mary Bean
2025 年 7 月入住 4 晚
6/10 一般
Toi
与配偶出行
2025 年 7 月 21 日
I liked the view 21st floor.
I didn't like that there was no microwave in the room.
Toi
10/10 超赞
Dawn
2025 年 7 月 21 日
满意:清洁度、员工和服务、住宿条件和设施
parking issue also just how you get from parking lot to hotel room was bit much .
Dawn
2025 年 7 月入住 1 晚
8/10 还可以
Norman
与家人出行
2025 年 7 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
great spot to be located in.
Norman
2025 年 7 月入住 1 晚
2/10 糟糕
Heather
与家人出行
2025 年 7 月 19 日
Housekeeping bangs on your door multiple times at 7am. They come to your door 40 minutes before checkout time & tell you it’s time to leave
Heather
2025 年 7 月入住 2 晚
2/10 糟糕
Mohammed Sohel
带宠物出行
2025 年 7 月 14 日
Didn’t clean the room. Didn’t make the beds. Filthy elevators and charged for basic things. Will never go back again.
Mohammed Sohel
2025 年 7 月入住 3 晚
6/10 一般
Carey
与家人及幼儿出行
2025 年 7 月 14 日
不满意:清洁度
Hi Hyatt,
All the staff we interacted with were very professional, helpful, and kind. We loved breakfast at Astor on Main . The coffee shop in the lobby was disappointing because it advertised bagels but didn't have these and weren't open on Sunday. We wish that overall the hotel could have been cleaner.
Carey
2025 年 7 月入住 3 晚
2/10 糟糕
Kegyn
2025 年 7 月 13 日
不满意:清洁度、服务设施、住宿条件和设施
Bathroom is dirty. And our aheets were dirty
Kegyn
2025 年 7 月入住 1 晚
10/10 超赞
Pat
与家人出行, 商务旅客
2025 年 7 月 11 日
满意:服务设施,员工和服务
10
Pat
2025 年 7 月入住 1 晚
6/10 一般
John
与配偶出行
2025 年 7 月 7 日
Pros: nice view on high floor; firm bed
Cons: centrally located in downtown Rochester where running into homeless transients and drug addicts is guaranteed day & night; limited dining options within hotel especially in the evening; vending machines? Serious? Hotel is old and it shows. Don't be fooled by the name and pictures.
Conclusion: overall OK; unsafe area; there are better options close by. Will not stay here again.
John
2025 年 5 月入住 2 晚
10/10 超赞
Samuel,New Haven
与配偶出行, 商务旅客
2025 年 7 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I was given a complimentary breakfast for free.
Samuel
2025 年 7 月入住 1 晚
4/10 很差
Amber
与家人出行
2025 年 7 月 6 日
不满意:清洁度、服务设施、住宿条件和设施
Pool was so cloudy you couldn’t even see the bottom in the shallow end. My girls wouldn’t even go in, and they’re 9 and 11 so if that doesn’t speak volumes when a child won’t even swim in it. Front desk staff wasn’t very friendly or welcoming. Rooms were dirty. The outdoor terrace which was one of the reasons I chose this hotel (plus pool and river view location) wasn’t even open. I paid extra for river view and it was definitely not what I would consider something to pay extra for.
Amber
2025 年 7 月入住 1 晚
4/10 很差
John,Crystal Lake
2025 年 7 月 6 日
满意:员工和服务
不满意:清洁度
The staff is fine. However the resturant which was used for breakfast was disgustingly dirty and ill kept. Especially the carpeted floor. The resurant on the lobby level was fine as well. It is just the breakfast area.
John
2025 年 7 月入住 1 晚
2/10 糟糕
Ankush
与家人出行
2025 年 7 月 2 日
不满意:清洁度、服务设施、住宿条件和设施
No hot water, definitely not a 4 star. Asked for the room to be cleaned and it was not. Terrible hotel and unfortunately not many options around.
Ankush
2025 年 6 月入住 2 晚
6/10 一般
Anjuli
2025 年 7 月 1 日
Anjuli
2025 年 6 月入住 1 晚
10/10 超赞
Bianca
2025 年 6 月 28 日
满意:清洁度
front desk was very nice
Bianca
2025 年 6 月入住 1 晚
2/10 糟糕
Qi
2025 年 6 月 26 日
Qi
2025 年 6 月入住 4 晚
6/10 一般
Brad
与配偶出行
2025 年 6 月 23 日
不满意:服务设施
The bar staff was very attendant. Our room had a few issues: no daily room service, had to ask. Supposed to be cleaned every third day but was not. Tiny, tiny soap!! Parking pass did not work first time but did later.