**Do Not Rent This House**
We were extremely disappointed with our stay at this property. From the moment we arrived, the experience was frustrating and far below expectations.
**Day 1:**
We couldn’t get the front door code to work. After multiple failed attempts and contacting Vacasa via text and phone, we finally got in using a 10-digit code—an unnecessarily long and cumbersome process. Vacasa said the battery was low and promised someone would come the next day to replace it.
While unpacking, we found dried dog food on the kitchen floor—clearly, the home had not been properly cleaned. All the kitchen cupboards were full, leaving no space to store our food. We also couldn’t connect to the internet. Some devices showed “incorrect password,” others “unable to connect.” Another call to Vacasa revealed this was a known issue with Spectrum in the area. However, my sister lives around the corner, also uses Spectrum, and had no issues—even with six extra guests. We were given instructions to reset the modem and router, but after an hour of troubleshooting, we gave up.
**Day 2:**
A Vacasa rep arrived to replace the door battery and gave us a new code. He also tried to fix the internet but gave up after 45 minutes, saying there was nothing more he could do. When making breakfast, we discovered there was no spatula or flipper. When we asked Vacasa, we were told not all homes come with spatulas—an absurd omission for a rental kitchen.
Later, we blew a fuse doing nothing unusual and lost power to a third of the main floor. We couldn’t find the breaker box and were told to check the garage—which was locked and inaccessible. Vacasa’s only advice was to keep looking in places we’d already checked.
**Day 3:**
Still no internet, no TV, and now no lights on the main floor. We blew another fuse, and the wiring in the house seemed dangerously faulty. After another round of texts, Vacasa again suggested resetting the breakers. At this point, I asked if I was texting with a bot. It felt like no one was actually reading our messages. A local Vacasa rep finally called. She was kind and sympathetic and agreed that all homes should have spatulas, but she couldn’t help with the electrical issues.
We cut our trip short and left two days early. We’re still waiting on a refund.
This was a deeply frustrating experience. The house was poorly maintained, inadequately stocked, and unsafe. Vacasa’s response was slow and ineffective. We won’t be renting this property—or using Vacasa—again.