I was beyond disappointed by this experience! First, the house is overpriced. (i night stay over $400. due to extremely high fees added.) Secondly, we were texted just a couple of hours before the already late 4 pm check in to be told that we could not check in until 6 PM! When I called the office I was told that the house cleaner had tested positive with COVID and the house had to be recleaned. (When I asked if this meant house had COVID exposure they then changed the story to housecleaner getting the notification of being COVID positive just before she enterd the house.
When we did arrive at 6 pm the house was hot and stinky, smelling of old seafood. We had to open all the windows to get the smell out!
The WORST part was when we had to leave (Only 17 hrs later at 11 am.) Before we could even leave the house a woman comes to the door at 10:58, knocks and ENTERS the house without us even opening the door. I asked what was going on and was informed by this woman that "Check -out time is 11 am." When I pointed out that it was not even that time yet and my son was still usiong the bathroom before we left she just told me that "She went by HER schedule." as she simply proceeded to go past me into the house carrying towels.
I have NEVER in my life had such a horrible experience renting a home for my family to use. I will NEVER use VRBO again and will probably recommend that my friends not do so also. I was told that I would recieve at least my cleaning fee as a refund,, honestly I feel we deserve most of the fees back. This place was a BAD experience!