Baden Rollett-Museum Hotels

"Breakfast was extra and we didn’t go, but there was a bakery about 10 seconds walk from the hotel, which serves fresh bread and sandwiches. The room was very clean and everything worked."

"My expedia confirmation said checkout was 12, but on arrival the hotel said it was 11. I told the front desk this, but they didn't seem bothered and just said it was wrong on Expedia. It was a bit annoying as we had planned our onward trains based on midday checkout. The room was nice, and we enjoyed the sauna in the gym. It is at least 30mins by bus from the main tourist areas, but we knew this when booking. The big issue was that the lifts were broken for most of our stay. It was annoying to walk up 4 flights of stairs, however the main issue was the entrance to these stairs were outside. They propped the door open and so anyone on the street could have wandered onto the guest floors. They should have had a staff member there checking people had room cards to come in. Very unsafe. I also feel like they should have made an effort to apologise to guests (maybe offer a free drink? Or at least a message under the door). All they did was put a sign on the lifts. Another issue was the cleaners took all our towels away and didn't replace them. No one from reception answers the phone ever (we tried on several days for different reasons, and no one ever answered), so we had to go back up and down 3 flights of stairs to get towels from the gym. Also we had spiders in our bathroom despite being on the fourth floor, which we think is because there is a big gap under the sink which hasn't been blocked off."

"Clean room, cute hotel and very convenient to the train station. Worth the stay ! "

"Was very good with wide selection "

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"Polite staff, clean room, kettle with coffee and tea - all great. Can’t really complain about anything except for the aircon that didn’t work. The room was scorching and it wasn’t even that warm outside. Mentioned it to staff but nothing seems to have been done about it. Upon checking out heard someone complaining of the same thing. It’s not too far from the tram or the station - but the station is huge so isn’t that easy to navigate the best way into or out of it to get to the hotel. Would stay again - but beware of hot weather!"

"clean room"

"arrived at the hotel and unfortunately the experience started very poorly. The person at the front desk clearly seemed like they did not want to be there. I was ignored for several minutes, and when I was finally acknowledged, the service was rude and unprofessional. What made the stay even more frustrating was the housekeeping service. On Sunday, after being out the entire day, I returned to my room around 4:30 PM only to find housekeeping wanting to clean the room at 4:32 PM. I honestly could not understand this. The staff had the entire day to service the room, yet they attempted to do it late in the afternoon when guests are typically returning to rest. Overall, the lack of hospitality and poor timing made the experience disappointing."

"A very comfortable stay and great location."