I had credit card fraud. I called the hotel immediately as soon as I saw the transaction (less than 5 minutes). The lady at the front desk, Catrina told me to contact Expedia to help me and refund me. I called Expedia and they were more than willing to help, they just needed approval from the hotel. The hotel manager Daniele would not approve of the cancellation. I called the hotel back, to understand Why they couldn’t help, and Catrina was extremely rude. I was told that whoever shows up for the room, and shows the booking confirmation will be given the room. I told her that whoever shows up is not me, as I am not even in Rome and someone who stole my card. She told me it was okay anyways, they just need the booking number. This is frightening, to know they let anyone into their hotel, knowing it is not the person for the booking. They were not helpful, and very very rude and mean to be honest. I hope that if this happens to them one day, the person on the other end is more than willing to help them. Do not stay here!!!!!!!!! You don’t know who they allow into their hotel!!!