Dear Andrew, Thank you for writing a nice review about your stay at our property . It was great to read that you enjoyed the hotel facilities we have to offer especially the complimentary mobile phone called “Handy” had met your needs and expectations. It is available in every room type and it could be used as a GPS, camera, travel tool with its unlimited data, that made life exploring the sites much easier by using the maps function. Saves on roaming charges. This device allows calling and receiving calls from more than 25 countries all over the world, such as Germany, Austria, Holland, Spain, Uk, France, Japan, Hong Kong, Usa, Canada, Cina, India, Australia.ù It was great to read also that you enjoyed the hotel facilities we have to offer especially the complimentary Hot American Breakfast Buffet had met your needs and expectations. Our Breakfast Buffet offers a choice of over 100 products, including also excellent home-made cakes and express pancakes every day. In the hot buffet are scrambled eggs, mini sausages, beans and bacon. Complete the offer cold cuts, cheese, yoghurt, honey bean, chocolate creams, jams, fresh fruit salad, 5 types of fruits and green salad with assorted vegetables. Looking forward to welcome you as preferred Guest next time you will travel to Rome, I remain with best regards.

Dear Valued Guest, Thank you very much indeed for your top score review. I could not agree with you more that we are extremely lucky to be situated in such an iconic location which is so convenient for our guests to explore what the city has to offer, without being in a crowded area. To move from the Hotel by public transportation is very easy because the nearest Metro stop “PonteLungo” of the “A" Line is located at only 820 yards/750 m. from here. By metro you can easily reach the City centre, as “Piazza di Spagna” or the Vatican City. To go to the International Airport FCO “Fiumicino – L. Da Vinci” there is an useful connection from the Railway station “Roma Tuscolana”, located on the back of the Hotel, within 5 minutes walk. The train takes 45 minutes to go at € 8,00 per person. You can also go directly the Colosseum and the Roman Forum walking area by bus n. 85 or n. 16, the stop is at the corner between our street and Tuscolana Road. Your reservation has been made for a standard room, but if you require a room with mini fridge inside we are glad to offer you for the next time the opportunity to book an Executive Room. This kind of room offers furthermore safe, one bathrobe per person with coordinated slippery, Illy coffee espresso machine, tea/coffee making facilities, a balcony or a part of the inner courtyard and free parking slot in our garage. All of that with only € 15,00 per day per room more. Looking forward to welcome you as preferred Guest next time you will travel to Rome, I remain with best regards.

Dear Sezen, Thank you for the 5-stars review! We are very happy to read that you were pleased with your stay, and that you enjoyed our friendly staff and the cleanliness of the entire property. We look forward to hosting you again soon.

Dear Frederick, Thank you for the 5-stars review! We are very happy to read that you were pleased with your stay, and that you enjoyed our friendly staff, the complimentary Hot American breakfast Buffet and our convenient location. We look forward to hosting you again soon.

Dear Valued Guest, as already explained to you directly and as written as replies to the several reviews you posted everywhere, I’d like to repeat to all readers you booked two Executive rooms for 4 people in total, but were 7 people instead of 4 as booked. On the official web site has been advised the Executive rooms are suitable for 2 person only, thus we have been forced to change one of your assigned room into a Standard triple room able to accommodate a party of 4 people (1 was complimentary) with extra charge for the third room not previously booked. It wasn’t our fault if you made a wrong booking, we made of our best to fix this mistake ad offering you the best solution. I remain at your disposal for any further convenience, please do not hesitate to contact me.

Dear Valued Guest, First of all, thank you for taking the time on writing us a review regarding your most recent stay with us, all of your feedback is helpful to us as we continue to improve our product and service. I think to have an Hotel in the middle on a residential area is a benefit and not a handicap because the area is quite during the day and especially during the night while everybody need a good quality of sleep to head out on a long sightseeing tour the day after. The area is a residential district usually very quiet and safe at day and night time, but I agree with you regarding the some garbage left in the street from some inhabitants but tourists also could give the feeling to be a break down area. The Hotel is situated in a very strategic location near all public transportation ways used to reach the iconic sightseeing of the ancient Roman Empire, such as buses and metro to the centre or train direct to the airport. The neighborhood of San Giovanni is a residential area and, despite to the appearance, it is really quiet and safe at day and night time. It is located in the south part of the historical city centre at only 2.5 mi. from the real Rome’s Heartbeat: the Flavian Amphitheatre, also known world-wide as Colosseum. Please do not forget Rome is a very large city, with an extension of more 35 mi. from north to south bound, thus our location can be considered absolutely central. Hoping to be able to welcome you as favorite Guest next time you will be in Rome, I remain with kind regards.

Dear A Traveler, I thank you in choosing our Hotel once again after ten years and I’m very pleased we have been able to satisfy all your needs. Regarding the location, I’d highlight for all readers the Hotel is situated in a very strategic location near all public transportation ways used to reach the iconic sightseeing of the ancient Roman Empire, such as buses and metro to the centre or train direct to the airport. The neighborhood of San Giovanni is a residential area and, despite to the appearance, it is really quiet and safe at day and night time. It is located in the south part of the historical city centre at only 2.5 mi. from the real Rome’s Heartbeat: the Flavian Amphitheatre, also known world-wide as Colosseum. Concerning the graffiti, the centre of Rome is like any other capital city of Europe, with the striking conflict between the historic monuments and the “modern life”. Please note on the same Hotel street are located also 2 Dancing Schools very popular by girls even during the night hours and in front of the Hotel there is an High School with more than 500 students, all of this just to specify the area could not be dangerous at all. Hoping to be able to welcome you as favorite Guest next time you will be in Rome, I remain with kind regards.

Dear Anonymous, We are very happy to read that you were pleased with our complimentary Hot American Breakfast Buffet and to know the staff has been helpful. As you perfectly know, the room’s size in Europe are different than in the northern America, exceptionally our rooms are 23 sqm., more wide than the hotel’s rooms in the ancient Rome’s city centre. Hoping this inconvenience doesn’t bother you so much, we look forward to welcome you as favorite Guest next time you will be in Rome. Yours faithfully.

Dear Citytraveller, Please accept my sincere apologizes for the unacceptable behavior of the Restaurant waiter, rest assured I’ll go into deep to find who was on duty that night in order to avoid this issue will happen again with other Guests. Regarding the noise coming from the Train Station closed by, I’d add to your right comment, the working hours of the railway service is scheduled until 11:30 p.m. only because this is a residential area and the rest of the inhabitants need to be guaranteed. I’m glad to know with the double glazed windows no noises can be heard. Hoping to be able to welcome you as favorite Guest next time you will be in Rome, I remain with kind regards.

On the 28th July 2010 the Rome City Council gave its approval, in accordance with Article 14, Paragraph 16, Letter e), of the Decree Law No.78 dated 2010, as converted by Law No. 122 dated 2010, to the introduction of an overnight accommodation tax of € 2,00 on tourist services in the city (Municipal Council Resolution No. 67 dated 28th/29th July 2010). From Sept. the 1st 2014 onwards, this amount has been increased to 4 Euros per person per night for all guest bookings. The tax has to be paid directly at the hotel during check-out for a maximum of 10 consecutive nights except under ten- year old children. This is an additional charge and is not included in the room rate. Please note that the fee is also asked of anyone who has booked or paid for the trip through a travel agency or tour operator such as web portal or using a Free Night from Chase and also IHG Rewards Club points or Employee rate. This tax cannot be included in the room rate because it doesn’t belong to the hotel management and if we will include, the final room rate will be underprivileged towards the not IHG Hotel’s rate.

Dear Valued Guest Thank you for choosing our property for your recent stay in Rome and for your good assessment. Looking forward to hosting you again soon, we remain with best regards

Dear Valued Guest, Let me thank you for your feedback, but sorry to hear that we have not met your expectation with regards to the room furniture. I’m sorry regarding the coffee/tea maker, because it depends from the habit of the Italian Costumers to drink uniquely coffee made with espresso machine and it could be done only at the Hotel Bar, and not to prepare them self in to the room. We kindly advise to solicit for it at the Reception Desk and it will be delivered it up to the rooms, as advised on the information booklet left at Guests’ disposal on the every room-desk. It has been opted for this way for children security as well as to avoid stains on the room carpet. For future reference I’m pleased to advice we do have Safety deposit boxes available free of charge at the Reception Desk, I am sorry if this was not communicated to you effectively. I’d also remind to all readers our Hot American Breakfast Buffet, always included in each type of fare, offers a choice of over 100 products, including also excellent home-made cakes and express pancakes every day. In the hot buffet are scrambled eggs, mini sausages, beans and bacon. Complete the offer cold cuts, cheese, yoghurt, honey bean, chocolate creams, jams, fresh fruit salad, 5 types of fruits and green salad with assorted vegetables. Doubtfully you will be able to find Hotels more central located than the Holiday Inn Express Rome San Giovanni, but please remind the prices will be definitely higher. High percentages of our Guests are pleased because they consider it really useful to be reached from and to the Int.l Airport as well as to the historical district of Rome. Hoping to be able to welcome you as favorite Guest next time you will be in Rome, I remain with kind regards.

Dear Mark, Thank you for the 4-stars review! We are very happy to read that you were pleased with our comfortable rooms and our Hot American Breakfast Buffet. We want every guest to have a memorable experience while staying with us, and we are glad we were able to impress. We appreciate the recommendation and we look forward to hosting you again soon.

Dear Valued Guest, Thank you for the 5-stars review! We are very happy to read that you were pleased with our courteous staff, our comfortable rooms and our Hot American Breakfast Buffet. We want every guest to have a memorable experience while staying with us, and we are glad we were able to impress. We appreciate the recommendation and we look forward to hosting you again soon. Roberto Cangrande Sales Manager HIE Rome San Giovanni

Dear Valued Guest, Thank you for taking the time to review our property. We are concerned about guest satisfaction and we appreciate your comments and feedback as they ultimately enable us to improve. It disappoints me that your stay was far from perfect, as it is our goal to have our guests leave happy with their experience and eager to return. I’m sorry but the Lobby doesn’t have any carpets, could it be possible you remember the wrong Hotel? Anyway I’m glad to inform you we are one of the few Hotels using the Ozone treatment in the room before each check-in. It destroys bacteria and viruses, sterilizes surfaces and objects, disinfects bathroom and facilities, prevents the development of fungus and moulds even inside the air condition system, eliminates insect nestled in carpets, pillows and mattresses without leaving any residues or smells by acting a powerful oxidizing action to all parenchyma. I kindly invite you to read what other Guests write about the cleanliness in our property. The Hotel is situated in a very strategic location near all public transportation ways used to reach the iconic sightseeing of the ancient Roman Empire. San Giovanni’s neighborhood is located in the south part of the historical city centre at only 2.5 mi. from the real Rome’s Heartbeat: the Flavian Amphitheatre, also known world-wide as Colosseum . Please do not forget Rome is a very large city, with an extension of more 35 mi. from north to south bound, thus this area is absolutely very central. It is a residential district quiet and safe at day and night time as well. The area is a residential district usually very quiet and safe at day and night time, but I agree with you regarding the some garbage left in the street from inhabitants and tourists also could give the feeling to be a break down area. I would like to explain to all readers, there is a House of Mercy on Via Assisi, (our street) therefore they comes every day for lunch time, but nothing happen to our Guests since the opening of the Holiday Inn Rome San Giovanni 11 years ago, even during the night time. They are only low-life people or recently many refugees from North Africa or Syria escaping from civil wars or dictatorship, absolutely not dangerous in any sense. I’m wondering if people coming from other continents are informed about what is happening in Europe now: an intense flow of migration is crossing the Mediterranean Sea! From my point of view the people to be afraid of are not these refugees but others! I’d like to highlight on our street are also 2 Dancing Schools very popular by girls even during the night hours and in front of the Hotel there is an High School with more than 500 students, all of this just to specify the area could not be dangerous at all. To move from the Hotel by public transportation is very easy because the nearest Metro stop “PonteLungo” of the “A" Line is located at only 820 yards/750 m. from here. By metro you can easily reach the City centre, as “Piazza di Spagna” or the Vatican City. To go to the International Airport FCO “Fiumicino – L. Da Vinci” there is an useful connection from the Railway station “Roma Tuscolana”, located on the back of the Hotel, within 5 minutes walk. The train takes 45 minutes to go at € 8,00 per person. You can also go directly the Colosseum and the Roman Forum walking area by bus n. 85 or n. 16, the stop is at the corner between our street and Tuscolana Road. Please accept my sincere apologize if you had the feeling the Reception Staff was not kind enough but allow me to confirm that all are always very friendly and helpful, especially with Foreign Travelers not common with our habit, maybe it was only a problem of language because they speak English, French, German and Spanish. Hoping to be able to welcome you as favorite Guest next time you will be in Rome, I remain with kind regards. Roberto Cangrande Sales Manager Holiday Inn Express Rome San Giovanni