This property is beautiful, as are the rooms, but if you have special accessibility requests, don't expect them to be honored. I informed them way in advance that I have claustrophobia so must face the street (not a courtyard) on a high-ish floor to see at least some distance. I arrived to a room had one tiny window facing a courtyard on the 1st floor (US=2nd floor)! I complained that this was the opposite of my request and was able to change rooms, but only to one with 2 windows facing a small street that was was on the ground floor (!) and the bathroom smelled of sewer. UGH. I was also told that the room service menu was on the television, but I found nothing to click on to find it, and the remote control was so weird and difficult to use that I could barely click on any channel. A very frustrating experience.