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关于传统大酒店的点评

4 out of 5
传统大酒店
Via Eugenio Vajna, 12, Rome, Lazio

点评

6.0
10 分 - 超赞。32 条好评，共有 363 条点评" "
8 分 - 还可以。112 条好评，共有 363 条点评" "
6 分 - 一般。89 条好评，共有 363 条点评" "
4 分 - 很差。84 条好评，共有 363 条点评" "
2 分 - 糟糕。46 条好评，共有 363 条点评" "

6.4/10

清洁度

6.8/10

员工和服务

5.4/10

服务设施

5.6/10

住宿条件和设施

4.4/10

环保

点评

10/10 超赞

Xiaolin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 3 晚
Nadia 于 2019年10月2日 的回复
Thanks for your positive review about our hotel.

8/10 还可以

oi ling

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
舒适的酒店
房间很舒适干净，床很舒服有弹性，很有欧陆格調，但洗浴间没有浴簾，每次洗完澡，都会弄湿整个洗浴间，虽然有浴缸，但居于个人卫生问題，建議最好安装浴簾。如果没有遇上交通改道的话，火車站附近有巴士到达酒店附近，尚算方便。早餐还算不错，但不太适合亚洲人口味，整体来说是一间比較舒适的酒店，附近有一个小公園，有很多玖瑰花，适合黄昏散步，很浪漫，值得推薦。
2018 年 6 月入住 3 晚
Nadia 于 2018年07月26日 的回复
我們將努力改善維護。

2/10 糟糕

mathew

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
NO WATER!! OLD FIXTURES, WHEN WATER COMES WITH A TRICKLE YOU CAN BARELY SHOWER, NO HOT WATER, WILL CHARGE FOR BREAKFAST, TORN DRAPES, DIRTY ROOMS, FILTHY PLACE AND WE ARE SUPRISED THAT THE CITY LETS THIS PLACE OPERATE!! It’s definitely NOT a 4 star hotel, NO PARKING, WiFi only works in the lobby area!! Crazy worst experience ever!! I travel a lot and this is not even worth a 1 star
2021 年 10 月入住 4 晚

2/10 糟糕

Adriana

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Caldaia spenta (ho dovuto chiedere x fare doccia) camera gelida (e d inverno ?) interruttori mal funzionanti ( ho svitato lampadine) polvere ( pantofole a dimostrarlo)...togliete 2 stelle anche 2 e 1/2
2021 年 10 月入住 1 晚

4/10 很差

Jan

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
DONT DO IT TO YOURSELF
not working wifi, in the morning I had to wait like 10 minutes to get warm water in shower, otherwise it was cold AF, there was mildew in bathroom, breakfast very, very poor, not working heating, broken door... I booked because there was nothing left due to my last minute decision, but it was a huge mistake....
2021 年 10 月入住 4 晚

4/10 很差

Luca

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
La camera era sporca come pure il bagno e al mattino non usciva acqua dai rubinetti e dalla doccia. Servizio scadente e pochi sorrisi
2021 年 10 月入住 1 晚

6/10 一般

Renato

商务旅客
满意：员工和服务，清洁度
Per un 4 stelle mi aspettavo qualcosa in più. Per l’acqua calda in camera attesa di 10 minuti lasciando scorrere l’acqua. Pulizia della camera buona. Accoglienza buona.
2021 年 10 月入住 3 晚

4/10 很差

Adriana

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Unico lato positivo è la vicinanza all’Auditorimu della musica. Lati negativi tanti: camera sporca con polvere evidente ovunque e quindi sicuramente non sanificata, cavi elettrici scoperti, prese elettriche rotte con cavi che fuoriuscivano, lenzuola bucate, scarico del wc rotto quindi il giorno dopo siamo andati in un bagno di un’altra stanza, rubinetto del bidè che perdeva acqua in continuazione, tubo doccia ossidato perché molto vecchio e muro rotto al lato della doccia quindi fuoriusciva acqua tanto da creare pozzanghere nel bagno, carta parati staccata in vari punti della camera, battiscopa mancante in alcuni punti, colazione scarsissima, bar della reception con scaffali completamente vuoti, nella descrizione c’è segnalato il parcheggio che non c’è e quindi abbiamo pagato il parcheggio ogni giorno. Direi che è stato un soggiorno da dimenticare. Mai più!!!
2021 年 10 月入住 3 晚

4/10 很差

Pål

与配偶出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
Struttura e servizi da 3 stelle, non 4.
2021 年 9 月入住 1 晚

4/10 很差

Antonella

商务旅客
不满意：清洁度、住宿条件和设施、客房舒适度
DA NON TORNARE
2021 年 9 月入住 1 晚

2/10 糟糕

Alain

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Horrible à tous les niveaux
2021 年 9 月入住 7 晚

10/10 超赞

MARIAN STEFANEL

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 9 月入住 1 晚

4/10 很差

真实旅客

与配偶出行, 商务旅客
不满意：住宿条件和设施，员工和服务
Letto scomodo. Reception arrivo non molto cort tese
2020 年 2 月入住 1 晚

8/10 还可以

giampaolo

商务旅客
满意：住宿条件和设施，员工和服务
2020 年 2 月入住 1 晚

2/10 糟糕

Darja

满意：清洁度
不满意：住宿条件和设施，员工和服务
not good hotel
First on the room wasn’t broke shower,second very bad staff in the reception,they didn’t take responsibility for anything,speak not so good English ,plus the are very speak not good with you ,the are not smily....at the room you don’t have internet,you need to pay ,second when you finish with payment,the as you pay more for every night per person 6 Evro ... so we never come back on 4 start hotel, I can tell that even on hostel it’s more nice than there ,plays look like that it’s not clean and with out many years renovating...please look for staff ho work on reception ,because it’s also very important
2020 年 1 月入住 2 晚

2/10 糟糕

Krystyna Brygida

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
da evitare assolutamente
2020 年 1 月入住 1 晚

4/10 很差

Francesco

商务旅客
不满意：员工和服务，清洁度
2020 年 1 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2020 年 1 月入住 2 晚

4/10 很差

真实旅客

满意：员工和服务
不满意：住宿条件和设施
Avendo gia soggiornato in passato, ho trovato la struttura molto peggiorata e decadente. Di certo non da 4 stelle: porta della camera che a malapena si chiudeva, mobilio vecchio, carta scrostata e, cosa assurda, senza acqua calda x un guasto improvviso che peró si protraeva da diverso tempo. Poi, cosa che non mi era mai capitata, mi entra in camera un altro cliente a cui era stata assegnata la mia stessa camera, con grande stupore e disappunto di entrambi. Buona la colazione, una delle poche cose che si salva! Meno male che almeno la tassa di soggiorno non mi è stata fatta pagare.
2019 年 10 月入住 2 晚
Nadia 于 2019年11月4日 的回复
Ci dispiace per il problema che abbiamo avuto durante il suo soggiorno. Stiamo lavorando per migliorare il servizio.

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Struttura un po’ datata ( peccato ) necessiterebbe di qualche ritocco . Camera molto grande , pulitissima , bagno spazioso . Personale molto gentile , allegro è disponibile
2019 年 10 月入住 1 晚
Nadia 于 2019年11月4日 的回复
Grazie per la sua recensione positiva.

2/10 糟糕

真实旅客

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I will never go back to this place. It was such a horrible experience. Staff are not helpful and friendly. No good customer service. Definitely not a place to feel comfortable.
2019 年 10 月入住 4 晚
Nadia 于 2019年10月29日 的回复
Sorry about this problem, we will do our best to improve the service.

2/10 糟糕

真实旅客

2019 年 10 月入住 4 晚
Nadia 于 2019年10月29日 的回复
Thanks for your review that will help us to offer a better service.

6/10 一般

Giuseppe

商务旅客
满意：员工和服务，清洁度
不满意：客房舒适度
2019 年 10 月入住 1 晚
Nadia 于 2019年10月26日 的回复
Grazie per la sua recensione positiva.

6/10 一般

真实旅客

满意：员工和服务
不满意：清洁度
The hotel was a little out of the way, Coates in what appeared to be a middle class residential section of Rome. It was hard to get Uber and it wasn’t a metro station. My room had lukewarm water for the shower and when I asked to h hangs rooms, I was told that someone would come within the hour to fix it. They never came. Also there was mold in the shower grout/tile as well.
2019 年 10 月入住 2 晚
Nadia 于 2019年10月21日 的回复
Thanks for your review, we will do our best to improve the service. We have bus 360 near the hotel to Termini station and both metro lines.

8/10 还可以

真实旅客

团体旅客
Good Breakfast Good Coffee Service. Staff very attentive at Breakfast
2019 年 10 月入住 2 晚
Nadia 于 2019年10月18日 的回复
Thanks for your kind review.

6/10 一般

Gabriele，Milano

与家人出行
不满意：住宿条件和设施
Gran posizione però è davvero un gran peccato che non venga rinnovato perché la struttura è molto vecchia.Posizione,prezzo e colazione ok.
2019 年 10 月入住 3 晚
Nadia 于 2019年10月17日 的回复
Grazie per la sua recensione positiva.

2/10 糟糕

Jackie，New York, NY

与配偶出行
不满意：住宿条件和设施，服务设施
No amenities, poor internet, tiny beds, no heater. This hotel should have been rated 2 star at most.
2019 年 10 月入住 3 晚
Nadia 于 2019年10月11日 的回复
We are sorry for the mentioned issues, we are working to improve them.

2/10 糟糕

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施
Da abbattere e ricostruire di sana pianta. Una delusione.
2019 年 10 月入住 3 晚
Nadia 于 2019年10月14日 的回复
Ci dispiace che il suo soggiorno sia stato inferiore alle sue aspettative, stiamo lavorando per migliorare il servizio.

6/10 一般

真实旅客

2019 年 9 月入住 15 晚
Nadia 于 2019年10月10日 的回复
Thanks for your review.

8/10 还可以

真实旅客

满意：服务设施
2019 年 10 月入住 3 晚
Nadia 于 2019年10月10日 的回复
Thanks for your kind opinion.

6/10 一般

Suzysez，Houston

满意：清洁度、员工和服务、住宿条件和设施
The blonde old crone who checks in was awful and accused me of smoking in my room (UNTRUE) when I complained about the AC. She then offered me another room when I showed her my nicotine patch (she had seem me smoking outside earlier). The AC made noise but no cooling or fan detected. The other staff were extremely nice. The bathroom was a marble death trap with no grab bars. I didn't plan well when I booked this hotel; it's WAY far on the edge of Rome. If you want isolation and it isn't HOT, it's fine. Again, the desk staff were extremely nice and the lobby was well cooled. Don't be fooled by that.
2019 年 8 月入住 7 晚

4/10 很差

真实旅客

2019 年 9 月入住 2 晚
Nadia 于 2019年10月2日 的回复
Thanks for your review, knowing what went wrong would help us to improve the service.

4/10 很差

真实旅客

不满意：员工和服务，清洁度
2019 年 9 月入住 2 晚
Nadia 于 2019年09月24日 的回复
Thanks for your review.

10/10 超赞

Jeanne-Françoise

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 4 晚
Nadia 于 2019年09月20日 的回复
Thanks for your review.

2/10 糟糕

Alex，Bordeaux, France

与家人出行
不满意：住宿条件和设施，服务设施
This place is a joke , old hotel in terribly need of improvement . You can rate it 2 star if you feel generous but no . Better sleep on the street honestly or pay 30 , 40 extra euros and get a decent hotel . Good location but that's all . Everything is in bad shape ....walls are coming apart , mattress with springs coming out , dripping water and the worst of all in our room was the noise the phone was making every time the neighbors were flashing the toilet
2019 年 8 月入住 2 晚
Nadia 于 2019年09月4日 的回复
We are very sorry for the mentioned issues, we will do our best to ammodernate the hotel and we hope you will give us a second chance.

4/10 很差

真实旅客

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Some investment could transform this hotel to what was its apparent former grandeur however, it has become rather rundown, shabby and quite frankly poorly maintained and dirty. We had to change rooms as my son had been bitten all over his legs in bed on the first night. The air con blew out dust causing us all some breathing difficulties and so remained off most of the time. On another day my son and wife became trapped in the room as the door handle mechanism was faulty. The auxiliary staff seemed overworked and tired and some of the reception staff seemed disinterested and bored with the exception of one who was on duty in the morning and was pleasant enough. The final straw came on the final day just as we were about to leave; whilst waiting with our baggage in reception, one of our suitcases fell into a plinth with a pottery bust on top, breaking said bust. Aghast at this, we were very apologetic. The receptionist said he would have to phone his manager and returned to inform us we would have to pay 100 Euro's. When I informed him we had no cash and offered him a card payment, he instructed me to go to a ATM and withdraw the cash. As we were about to be picked up to return to the airport and still embarrassed by the incident, I naively obliged. It was only later I realised they would have been insured and I had been hasty in paying the money. Rome is an incredible and beautiful destination, the hotel and air travel rather spoiled the rest of the experience.
2019 年 8 月入住 5 晚
Nadia 于 2019年08月27日 的回复
Thanks for your kind review. We will do our best to improve the mentioned issues.

4/10 很差

真实旅客

与家人出行
满意：服务设施
不满意：住宿条件和设施，清洁度
You can imagine that years ago it would of been a beautiful hotel but it was run down many things broken and damaged not been looked after very well very dirty a hole in the bathroom floor damp throughout the room and bathroom out of date products in mini fridge lids rusty wardrobe had masking tape to keep the rail up no hangers the door looked like had been broken into many times holes in bedsheets skirting board not attached handles missing on draws no WiFi no bar ever open didn’t go for breakfast due to cleanliness of hotel we did complain to Expedia as they recommend hotel and we wanted to be moved however they alerted the hotel and from there was very awkward with hotel staff
2019 年 8 月入住 3 晚
Nadia 于 2019年08月26日 的回复
We are very sorry about the mentioned issues, we will do our best to improve the service.

6/10 一般

Marlena

满意：员工和服务
不满意：客房舒适度，清洁度
Ten hotel zasługiwał z pewnością na 4* ale lata temu. Czas się tam zatrzymał i niestety na tą chwilę jest kiepsko. Obsługa bardzo miła i pomocna, nawet bez problemu zmienili nam pokój. Klimatyzacja śmierdzi grzybem, łazienki może i sprzątane ale już zaniedbane. Stare windy, które potrafią stanąć w trakcie jazdy i straszyć. Jedyne plusy to taras na dachu i ładna okolica, przystanek autobusu blisko hotelu. Śniadania kontynentalne skromne ale można sie najeść. Mimo wszystko nie polecam. Nie warte tej ceny
2019 年 8 月入住 5 晚
Nadia 于 2019年08月22日 的回复
Dziękujemy za opinię, będziemy pracować nad ulepszeniem hotelu.

6/10 一般

真实旅客

不满意：服务设施，清洁度
2019 年 8 月入住 1 晚
Nadia 于 2019年08月16日 的回复
Thanks for your review.

4/10 很差

真实旅客

不满意：住宿条件和设施
The terrace view was amazing but the rest was average to below average. My room had little bugs on the ceiling, they did not leave soap, shampoo or bathroom tissue on a daily basis. The phone in the room didn’t work. The blow dryer in the room broke the second day I was there and even though I told the front desk, it was never replaced. The bidet has a horrible water leak. There was no closet. There were no vending machines or ice anywhere on property. It was far from any restaurants or cafes to eat or somewhere to buy food. Hotel has a dining area but only breakfast was served. There was no help with luggage. It was not worth a 3.5 star rating like it said on Travelocity.
2019 年 7 月入住 7 晚
Nadia 于 2019年08月2日 的回复
Thanks for your review, we will improve our service following it.

4/10 很差

真实旅客

不满意：住宿条件和设施，服务设施
L’hôtel en lui-même est très beau, mais les chambres laisse à désirer salle de bain vétuste, carrelage et tapisserie rafistolée, le frigo ne fonctionne pas,le soir on entend les clients voisins discuter , le petit déjeuner mesquins et le manque de parking,je trouve très inappropriés par rapport à l’image de l’hôtel 5/10
2019 年 7 月入住 1 晚
Nadia 于 2019年08月5日 的回复
Merci pour la votre opinion, nous allons à amelliorer le service.

8/10 还可以

真实旅客

与家人出行
满意：住宿条件和设施，员工和服务
Property was as expected, although further from town than i expected
2019 年 7 月入住 3 晚
Nadia 于 2019年07月31日 的回复
Thanks for your kind review. We have a direct connection with the city center by bus 360.

8/10 还可以

真实旅客

与配偶出行
满意：员工和服务，清洁度
Era la posizione che cercavo Le spalliere del letto vanno fissate
2019 年 7 月入住 1 晚
Nadia 于 2019年07月27日 的回复
Grazie per la sua recensione positiva.

6/10 一般

Salvatore

不满意：清洁度、员工和服务、住宿条件和设施
Insufficiente
Stanza maleodorante reception con personale sgradevole
2019 年 7 月入住 1 晚
Nadia 于 2019年07月24日 的回复
Ci dispiace che non abbia gradito il suo soggiorno, lavoreremo per migliorare la gentilezza del personale e la camera a Lei assegnata.

6/10 一般

Ruggero

不满意：客房舒适度，住宿条件和设施
Margini di miglioramento
Televisore con telecomando non funzionante; porta con serratura fatiscente e apribile con una spinta, Buon livello di accoglienza; colazione nella norma.
2019 年 7 月入住 2 晚
Nadia 于 2019年07月19日 的回复
Grazie per la recensione, faremo il possibile per migliorare il servizio.

4/10 很差

真实旅客

与配偶出行
不满意：清洁度
Struttura vecchia, poco pulita, necessiterebbe di ristrutturazione
2019 年 7 月入住 2 晚
Nadia 于 2019年07月19日 的回复
Grazie per la recensione che ci aiuterà a migliorare il servizio.

8/10 还可以

Rimi，Tampere

满意：员工和服务，清洁度
I liked the pastries and donuts they served on the breakfast, but other than that I can't think of anything else I liked about the hotel. It was ok since I only really slept there, but the toilet wasn't working properly also the shower was bad. They did not have proper air conditioning in the room. The hotel had not really kept up with time, maybe it had been a 4 star hotel in the 90's but not in today's standards.
2019 年 7 月入住 6 晚
Nadia 于 2019年07月17日 的回复
Thanks for your review, we will do our best to ammodernate the hotel.

4/10 很差

真实旅客

商务旅客
不满意：员工和服务、服务设施、住宿条件和设施
Bagno senza bidet, nel frigorifero c'erano lattine aperte, carta da pareti staccata dal muro e tassa di soggiorno 6 € mi sembra un po' eccessivo.
2019 年 7 月入住 1 晚
Nadia 于 2019年07月19日 的回复
Grazie per la sua recensione, stiamo lavorando per migliorare il servizio.

4/10 很差

真实旅客

2019 年 7 月入住 5 晚
Nadia 于 2019年07月17日 的回复
Thanks for your review.

4/10 很差

真实旅客

与家人出行
满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
The pictures look great, and although it is impressive at first glance, look closer and it’s a shabby mess. The concierge seem to hate their job and when I mentioned that the fridge in my room was broken an apology was all I got, nothing was fixed. If a broken fridge was the only thing wrong then that’d be fine, but the aircon was broken and the shower rail came off in my hand hands. All around the hotel are peeling wallpaper, grubby paintwork, loose door handles and dangling curtains. On our second night there was a power cut followed by a really quite spectacular concert/fireworks display at midnight and beyond. It seems that the hotel is next to some kind of venue as the next night was the same. Sleeping was impossible. On a positive note, the waitress in the breakfast room was nice and helpful, the breakfast was pleasant, although the water offered was warm and from a shared bottle. Really, it all comes down to the fact that it’s cheap. If you’re looking for that then these little problems will be acceptable.
2019 年 6 月入住 3 晚
Nadia 于 2019年07月9日 的回复
Thanks for your review, we will do our best to improve the mentioned issues.