Dear Mr Blythe,we are sorry to hear your stay with us was not up to your standards and to see such a low score especially since the problem with the shuttle was out of our hands. We tried our best to help you catch it and we did not charge you the ride to apologize -even though as I said it was out of our hands because it depends if you are in the correct meeting point/show up in time.Also, the pool is seasonal but the SPA it's open and available and you decided not to use it.About the rest we apologize for any inconvenience that may have occurred.Regards.

Dear Benjamin, thank you for your feedback!

Dear Kaysie,thank you for your lovely and honest review. We appreciate and value your opinion.Best regards.

Dear James, thank you for your feedback! We value and appreciate your opinion. Best regards.

Dear Lakelan, thank you for your feedback. We are overjoyed to see such a splendid review of your stay with us.Best regards

Dear James,We are sorry to see such a low score for something that was out of our hands. We can only book the shuttle TO the airport, as we did for you this morning.The shuttle FROM the airport does not work by booking, so we did not "promise" anything, you just have to show up at the meeting point and wait for the ride at the correct scheduled time. The shuttle driver cannot wait for you and if you miss the ride it’s out of our hands. Also, we did speak to you yesterday and then to the driver who told us they picked up everyone that was at the stop.

Dear guest,thank you so much for this lovely feedback! We are glad you enjoyed our hotel and hope to welcome you back in the future.

Dear Kim. thank you for your lovely review.Best regards.

Dear Will,thank you so much for your review. We are overjoyed to know you had an excellent time with us and can't wait to welcome you again, perhaps in the summer as you suggested.

Dear Janet, thank you so much for this review. We are pleased to know your experience with us was excellent and we can't wait to welcome you back soon. Best regards

Dear Marie, thank you so much for your review! We are glad you enjoyed our resort.

Dear Marizahan, thank you for your review!Best regards

Dear Claudia, thank you so much for this review!

Dear Barbara, thank you so much for this kind words.Dear Amanda,We couldn't be happier to read your fantastic review!It's delightful to know that our hotel exceeded your expectations and provided you with a memorable experience. We hope to welcome you back in the future.

Dear Ann,We couldn't be happier to read your fantastic review!It's delightful to know that our hotel exceeded your expectations and provided you with a memorable experience.Thank you for your kind words, and we can't wait to welcome you back again soon.

Dear Linh,we are sorry to hear that you are not happy with your experience with us. We have different kind of rooms and suites and the one you chose is one of the smallest (with the exact measurements on the website for anyone to see). Also, the hotel is only 4 years old and is refreshened and renovated annually, so we truly do not understand the "dated" comment. Same goes for our location. We are close to Fiumicino Airport but not so close that we are in that chaotic area, enjoying our little piece of green and quiet. Which, of course, is not something a hotel located at the entrance of the aiport can provide. To anyone their preferences, I guess.

Dear Kaitlyn, thank you so much for this review!

Dear Benjamin,thank you for your review! We are glad you liked our closeness to the airport. Best regards

Dear Harley,thank you for this review. We are overjoyed to know our scenery, our restaurant and our staff provided you with an amazing experience. Best regards

Dear Lorna, thank you so much from this lovely review. We are glad to hear you had a pleasant stay with us.Best regards

Dear Brittan, thank you for your lovely review. We are glad to know you enjoyed our hotel and our restaurant! Best regards

Dear Hayley, thank you so much for this feedback!

Dear Rafael, thank you so much for this lovely review! We are overjoyed to hear you are having such a great time with us and we can't wait to welcome you back in the future! Best regards

Dear guest, thank you so much for your review!

Dear Linda, thank you for your lovely review!

Dear Lillian,thank you so much for this kind review. We are overjoyed to know that you enjoyed your stay with us and wish to welcome you back in the future.Best regards

Thank you for your review!

Dear guest,Thank you for your review. We are sorry to read that your experience with Porto Romano was not a positive one. We'd like to specify in order to avoid misunderstanding, that we've refunded the night you didn't stay in Porto Romano (night 2).We hope you will give us a second chance in the future.Best regards,Cinzia

Thank you for your great feedback! We are overjoyed to know you enjoyed your stay with us and can't wait to welcome you back soon.

Thank you for your kind feedback!

Dear Patricia, thank you so much for this kind review! We are pleased to know you enjoyed your stay with us and hope to welcome you back soon.Best regards.

Thank you for your feedback! We are glad to hear you had a pleasant time with us.

Thank you so much for your kind review! Best regards

Dear Michelle thank you for the nice review!Hoping to see you back soon,Kind regards

Dear guest, thank you so much for this kind review! We are pleased to know you enjoyed your stay with us and hope to welcome you back soon.Best regards.

Dear guest,thank you for this kind review! We are pleased to hear that you had an excellent experience with us and hope to welcome you back soon.Best regards.

Dear Jason,thank you for your feedback!

Thank you for your feedback!

Thank you for your feedback!

Thank you so much for your kind words. I'll make sure Valerio sees it too as I'm sure it will make him happy. We try our best to give the best possible experience to our guests and such positive feedbacks are very rewarding. Hope we'll have the pleasure of having you again soon. Thanks againPaola

Esperamos voces no verao entao!Foi um prazer telos aqui.Cumprimentos

We are very glad you enjoyed your stay with us and hope to see you back soon.Regards

Thank you very much for your review!Kind regards

Dear Emanuele, thank you so much for your fantastic review!

Thank you for your nice review.Kind reagrds

Dear Sherry, thank you for the great review!Hoping to see you back soon.Kind regards

Thank you for your great review!

Dear guest,we thank you for this kind review and we apologize again for the inconvenience. We hope to welcome you back in the future for a smoother experience!Best regards,Jessica