Dear Alexander, Thank you for sharing your feedback with us, eventhough we both know that your story does not correspond to reality. Being our establishment a Guesthouse (not a Hotel) and being all our conditions advertises on the website, our check in time is from 2 pm to 8 pm and afterwards we need to arrange the check in by appointment. This appointment, as you could read on the description of the property, is subject to the extra cost of 20€ for the arrivals between 8 pm to midnight. We do not oblige anyone to book with us, since there are many hotels with 24 hours reception and we keep all our terms and condition listed, to give the guest the chance to decide if our property is suitable for their needs or not. The next day of your arrival you email us, since you always spoke to me per email so it was impossible for me to shout since we have always been writing emails and my responses have always been very prompt and polite. For us our guests's welfare, satisfaction and approval are our top priorities but there is a limit between real need and just whims. You said that the accommodation was not enough for your honeymoon, was not up to your expectations and not special enough and I did everything I could to explain that you have been assigned what you booked since the size (you kept assuming that the room was small), the equipment, even every single picture were you could see the small ''glass'' on the top of the wall that you said were keeping you from sleeping. Regarding hot water, as I told you the last day, you never mentioned that and no one of the cleaning staff or other guest in the other rooms ever reported that. After 3 days of exhausting email correspondence (since you spent the whole stay emailing me instead of enjoying the beautiful terrace of your room, and the sunny days in Rome, being our Guesthouse located in the heart of Rome), since I was not able to make you understand that there wasn't any negligence from our side, and for this reason you were not entitled to receive a refund because you did not have anything but what you willingly booked, I decided to contact Expedia, saying that from the moment on you would have addressed your concern to them since you refused all my care and my attention in trying to make your stay enjoable. I am never rude, since I always respect my guests' opinion and I am not used to shout because Is not part of my behaviour. We only had the chance to speak 5 minutes at the phone the day that you decided to depart, when I tried to repeat what I wrote per email but you kept having with me the same disgraceful attitude of a person who wants to impose to the other his opinion blindly, without taking into account that other people might be right. I sincerely hope you found a property, maybe a 5 stars Hotel, which was fancy enough for your honeymoon. For my own part, I am happy that all our other guest have always appreciated the care and love we put in this business and the elegance of the simplicity

Hallo, Thank you for advising us about the problem you found during the stay: We appreciate every suggestion and will do our best to improve our structure. Thank you and see you again in Vico Rooms

Dear Mary, thank you very much for being our guest and for your feedback. We are happy that we succeeded in providing you a holiday that left you truly satisfied and we look forward to your return visit for an even better experience. We look forward to your next visit.

Thank you very much for this amazing comment, which fills us with joy.

Dear Timothy, thank you for your kind feedback. It is a pleasure to read from your comments that the service provided had a positive impact during your stay and please be assured that your compliments will be shared with the rest of the team. We think that care and attention, together with comfortable rooms and a smile, can make the difference. Thank you for confirming that we are going in the righ diraction. Your valuable feedback helps us a lot.

Dear Jess, thank you for choosing Vico Rooms and Terrace for your roman stay and for sharing your experience with us. We are extremely happy that you fully appreciated your holiday here and that you found the location convenient. It was a pleasure to do our best to make you feel at home, and anytime that we have the possibility of free upgrade, we are glad to do it. Great that you enjoyed our varied breakfast, with fresh made products, and feedback like yours encourages us to keep improving, considering also the fact of all the little details which need to be sorted, since the room we assigned you was recently renovated and there is always something to refine to make it perfect. It was a big pleasure to meet your and you we are looking forward to hosting you once again. Greetings from Rome, Alessandra

Dear Mitsuyo, thank you for being our guest and for sharing your experience with us. We are happy that you liked the good location of the property, just few minutes far from Piazza del Popolo, that you found your room cozy and our staff members helpful and friendly. Regarding the keys, we are on the 4th floor of an historical building and we have to use the keys.To open the main door of our guesthouse we use a chip and the keys you have on the keyset are just three small keys. On the day you mentioned, there was a electronic lock failure on the device and the chip did not work, for this reason we used the emergency key, that being the key for emergency needs to be in a ''hidden''place and this is why you were not told about it. At the moment of the check in no one asked me for an extra keyset and everything seemed to be okay for you. If you had asked for an extra keyset, we would have been glad to give it to you for sure. The breakfast is served on the Terrace by nice weather, otherwise the hall is equipped with all the tables necessary to make all our guests feel comfortable. I hope you enjoyed our stay at Vico, and hope to see you once again. Best regards from Rome, Alessandra