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Reviews of Fairy Springs Motel

3 out of 5
Fairy Springs Motel
156 Fairy Springs Road, Rotorua

Reviews

8.2

Very good

Rating 10 - Excellent. 80 out of 228 reviews" "
Rating 8 - Good. 100 out of 228 reviews" "
Rating 6 - Okay. 35 out of 228 reviews" "
Rating 4 - Poor. 8 out of 228 reviews" "
Rating 2 - Terrible. 5 out of 228 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Elsie

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Farzana

Travelled with family
Disliked: Property conditions & facilities
Says hot pool, no hot pools. Wifi not working properly. For 3 days stays for 5 people only small carton of milk. No proper heaters only electric blankets.
Stayed 3 nights in Apr 2024

4/10 Poor

yunjian

Travelled with group
Too old with smell
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel close to the Mitai Maori Village. We were able to walk the short distance to the show at the village. Nice size kitchenette and large room.
Stayed 1 night in Feb 2024

2/10 Terrible

Pagutharivan

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
We have been over charged in the name of extra person charges, complained to Expedia customer service and they told will refund/voucher $50 but turned out no refund or no voucher has been received, worst customer support
Stayed 1 night in Jan 2024

6/10 Okay

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
A bit dated, very old decor, but clean.
Stayed 2 nights in Feb 2024

4/10 Poor

Gordon

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was like stepping back to the 1970’s. The carpet was worn. The “kitchen” area had insufficient sockets for the number of appliances. The reading lights in the bedroom didn’t work and one was held together with cellotape. I am amazed that this motel has a safety certificate.There was apparently a hot pool but it was in a shed which was locked up. It was in a good location for the gondola and activities.
Stayed 2 nights in Jan 2024

8/10 Good

Geoff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel is very handily located, right next to skyline gondola and just down the road from Zorb and next to Mini Golf with Bunnies. Motel is a little dated and could use some upgrading, but hosts very friendly, good size grounds and trampoline and plenty of space for parking.
Stayed 3 nights in Jan 2024

4/10 Poor

Nicolai

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Christal

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Hosts friendly. Big down fall was the double bed, we were wondering why the bed was so unconfortable and noisy, it was kept together by 2 by4 wood. The couch was terrible shape hidden with sofa covers. Slightly run down. Rubbish bin for kitchen way to small for a family of four. I can say it is very warm. Convenient to luge and mingolf short drive to supermarkets and other attractions.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay, only the car parking is not enough but apart from all, the property is excellent
Stayed 2 nights in Jan 2024

2/10 Terrible

natalia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty little place where things are filling apart. The couple who run the place is helpful, but owners clearly did not spend any money on renovation for a very long time. The bar next door doesn’t help with noice every night to. Not recommend it’s all.
Stayed 3 nights in Dec 2023

8/10 Good

Janet

Travelled with partner, Travelled with group
Liked: Staff & service
Great location for Māori supper snd evening !
Stayed 1 night in Nov 2023

8/10 Good

J S Diprose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities were clean and tidy
Stayed 2 nights in Nov 2023

8/10 Good

RICHARD

Stayed 1 night in Oct 2023

10/10 Excellent

Ruby

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the above options and would like to re-book again, same place, next year for a extended time, so, we can discover the activities and go on a shopping spree. However, the fire alarm, in Unit 4, kept going off while cooking our toast. It seemed that the fire alarm, was placed, too close to the kitchenette. Otherwise, pleasantly enjoyed our stay. Thank you for allowing the opportunity to write this review. Regards a Happy Guest.
Stayed 1 night in Oct 2023

8/10 Good

Fiona

Business traveller
Everything was clean and fresh. It was set in lovely grounds was quiet and peaceful. Would happily stay there again.
Stayed 1 night in Oct 2023

8/10 Good

Joseph

Travelled with family and small children
It didn't have laundry facilities but there was a laundry business just a short drive away. Hot pool was out of order. Lots of other amenities close by, countdown, garage, take away, food outlets, skyline. And a decent size play ground for a toddler. Owner and staff were very nice.
Stayed 7 nights in Jul 2023

6/10 Okay

Donna

Travelled with family
Liked: Cleanliness
Nice cheap option
Stayed 1 night in Jul 2023

8/10 Good

Ann

Travelled with family
Liked: Cleanliness
Very clean Jug didn't work but was very quickly replaced. Buildings need modernising $185 seemed expensive for the age of the buildings.
Stayed 1 night in Jul 2023

8/10 Good

Michael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Great cheap Place that was perfect for our needs. 5 adults 1 child. Only issue no one at reception when we checked out and was unsure of process and had to email. Also room 5 shower temperature needs fixing.
Stayed 2 nights in Jul 2023

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities
It suit what I expected
Stayed 2 nights in May 2023

8/10 Good

Jenny

Travelled with group
Liked: Cleanliness, staff & service
This property was conveniently located and easy to find just a little old needs some updates but very clean and tidy
Stayed 2 nights in May 2023

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, huge room and well equipped kitchen. Mini golf with giant rabbits next door is a must with kids!

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Good enough
The motel is only a 15 minute bus ride from Rotorua centre. The motel is very dated and needs a refurbished. It was comfortable and spacious and clean. I would stay again
Stayed 5 nights in Feb 2023

6/10 Okay

Alfred

Travelled with family
Liked: Staff & service
Nice motel apart from the fact that their laundry wasn’t working as well as their hot pool- no mention of these distinctions on their website nor on the email we received after booking and paying. Beds were comfy and the electric blankets were a plus. The location too is a plus- only 50-100 m away from the cultural village , the skyline, the farms, and other major attractions of the area.
Stayed 4 nights in Feb 2023

6/10 Okay

Patrick Van Der

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is a 7 unit motel right next door to Rotorua Skyline which is very convenient. I was surprised of the price each night was super expensive for given how old and dated / tried the property / room is. The price might of been higher because I was traveling in the end of year peek holiday period. Checking in was manual in which you had to fill out a form with all your contact details then get's placed in a big pile with the others. I found each unit had a cheap silver letter box numbers on each sliding door and one unit next to mine had it's one missing. My unit had NO AIR CONDITION! This made sleeping in the summer difficult that you need to have the fan running by your bed all night to help cool down which can be unpleasant at times. By looking at the building design it not hard to add Air Conditioning one room at a time. Parking can be tricky and tight at time when all the cars are parked out side the units. Staff are very nice and check up on their guest to see if you are okay and need anything.

6/10 Okay

Srinivasarao

8/10 Good

Shona, Berkleley Vale

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property super close to Skyline, mini golf next door, Zorb just up the road and across the road is Rotorua Canopy Tours. Walkable to a few eating facilities and supermarket countdown. We had 5 people in our group so one had to use the couch which is hard and not a comfortable sleep. All amenities to do own cooking. Did not use the hot tub so cannot comment on it. First impression wasnt great but the rooms are clean and beds comfy.

2/10 Terrible

Sasha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rip off , service was slack the spa bath wasnt working, shouldnt advertised things we cant use
Stayed 2 nights in Oct 2022

8/10 Good

Tracey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and I loved the space of the unit.
Stayed 1 night in Oct 2022

8/10 Good

Adrianne

Business traveller, Travelled with group
Liked: Cleanliness, amenities
Convenient, close to family attractions, clean. Slightly on dampish side, heat pump didnt work, no laundry facilities & no dry towels were supplied.
Stayed 2 nights in Sep 2022

8/10 Good

Mike

Travelled with family
Liked: Cleanliness, staff & service
Clean and friendly staff
Stayed 3 nights in Jul 2022

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and offered everything we needed for our stay.
Stayed 1 night in Jul 2022

6/10 Okay

paul

Stayed 1 night in Apr 2022

4/10 Poor

Wendy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the way the unit was serviced EVERY day
Stayed 3 nights in Apr 2022

6/10 Okay

Andy, Auckland

Liked: Cleanliness, staff & service
Nice clean place to stay
Stayed 1 night in Jan 2022

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff & great location. Good cooking facilities. The play area was a hit with our 4yr old. Basic unit but was perfect size for our family of five. Would stay here again!
Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a family to stay
Very friendly owners! Note had everything we needed for our stay. Only negative was that the wifi signal wasn’t very strong, so couldn’t be used a lot of the time. Location was excellent being right next door to the gondola.
Stayed 4 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never received a confirmation of my booking so thought it wasn’t booked. So we booked other accomodation thru air Bnb. Then I see that my credit card has been charged for the accomodation that wasn’t confirmed by Expedia. Ive used Expedia before and know how it’s works - I didn’t receive a confirmation. I’ve checked all my emails including junk and deleted.
Stayed 2 nights in Jul 2021
Response from Facts on 12 Jul 2021
We totally disagree and trust what you said that you did not received booking confirmation from Expedia Your booking was confirmed by Expedia And we got the confirmation email from Expedia. We could not imagine for you did not receive confirmation email from Expedia. We hope you will use the review based on facts on facts.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
nice layout and family friendly. One down point of the stay was that the dining table was broken and we were afraid if we had dinner on it the leg would come off.
Stayed 1 night in Apr 2021

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pukekos on the lawn
Overall a good experience. Great location next to the Gondola and easy access to town. Checking in was pleasant and easy. The room was large and had small kitchen and eating table. Shower was nice-very strong flow! The unit seemed clean and had all that you need. Beds comfortable. Carpet and decor were a little dated but doesn’t pose a problem. There is a nice lawn and play area for kids. Mine are older now but we stayed here when they were younger and they enjoyed it. Several puke kid in the lawn were fun to watch.
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Water was dangerously hot. (Faulty thermostat?). A few minor maintenance issues overlooked. A clean and tidy unit, plus a helpful manager makes this a motel to recommend.
Stayed 1 night in Jan 2021

6/10 Okay

Janet

Liked: Cleanliness
Disliked: Property conditions & facilities
Fairly basic, would suit budget traveller
Hard to see the sign and we missed it so had to double back. Overall general condition of room and complex was tired. Got overcharged when we checked in so had to go back to the office and request a refund. On checking out no one was there so we left the key in an unlocked box. Only real positive was it was handy to some of the tourist attractions.
Stayed 2 nights in Nov 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was quiet expensive for the age and condition of the motel but was in a good location. Staff were lovely 😊
Stayed 2 nights in Oct 2020

10/10 Excellent

Teh, Auckland, NZ

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are big, nice and tidy. The owner is super nice. Super recommend.
Stayed 2 nights in Jul 2020

10/10 Excellent

Jacki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It is an older motel but clean, full kitchen with limited dishes and pans. Comfortable, high speed WiFi with limited coupons. We had plenty of wifi while there. Blackout blinds were great, heat was managed by us-in our room. Small refrigerator that worked for us.
Stayed 4 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2020