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Reviews of Troutbeck Lodge

3.5 out of 5
Troutbeck Lodge
5 Arnold Street, Rotorua

Reviews

8.0

Very good

Rating 10 - Excellent. 16 out of 46 reviews" "
Rating 8 - Good. 19 out of 46 reviews" "
Rating 6 - Okay. 6 out of 46 reviews" "
Rating 4 - Poor. 1 out of 46 reviews" "
Rating 2 - Terrible. 4 out of 46 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Hoan

Liked: Staff & service, amenities, property conditions & facilities
I like the Viewing, Its very nice & quite. But the house is too old. the toilet at middle need to fix. Its too noisy at night time.
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property...great location. We went for a nice walk along the river to the swing bridge once we checked in.
Stayed 2 nights in Feb 2020
Response from Kai on 20 Feb 2020
Thank you for staying with us. We love to host you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice view. We had good time there. ..
Stayed 1 night in Nov 2019
Response from Ken on 18 Nov 2019
THank you for your feedback.

2/10 Terrible

SOOK

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away this Lodge! Beware!
I definitely will not suggest others go to this lodge, Super unhappy experience. Beware of this house and owner, I booked 5 bedrooms but at the end we only got 3 bedrooms. Asked the owner how to get in another 2 rooms and we frankly tell him our plan changed situation so add more member to stay, then he charged us for another 2adults and 3children price ($25 each) even though by right I paid for 5 bedrooms price. Unhappy it’s not because the charges. It’s because when we reach the lodge at 5:30, there is no one at the service counter. Then doesn’t matter, normally other owner will secretly put the room no key or code no at somewhere secret. But not for this lodge owner, he just paste our lodge’s code no at the glass door of service counter, everyone pass by will know our code no, anyone can just press the code and get into our lodge. I feel so not safety for our family and our belongings. The owner didn’t come back to take down then notes!! He only came after he know our members add on, then only within 10 mins he reach our lodge to collect the extra charges! The owner’s attitude was Super bad! If you don’t want to spoilt your holiday mood, just stay away this lodge! This lodge is Super dirty too! I will upload some photo to proof the dirtiness. I just walk around the living room and our rooms, my foot was full of dust and become black! The side table of our room also full of dust and they just keep their extra pillow and bedsheet at Super dirty shelf!!
Stayed 1 night in Nov 2019
Response from Jack on 25 Nov 2019
Thank you for your feedback. First, I want to declare that your have booked into a lodge with 8, however you turned out 14 guests. I have to charge you extra for extra person by our policy. Secondly, you were trying to bribe the duty manager with the extra cost, you were intended to make a bad review if we were not charged you. I have your video recorded.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The studio has a lovely view of the lake. The sharehouse above also has a view but it is uncovered.
Stayed 2 nights in Sep 2019
Response from Jack on 18 Nov 2019
Thank you for your feedback. Welcome back.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Great position-right across the road from the lake. Decor is a bit tired. Kids loved it and was fine for a one night stay.
Stayed 1 night in Jul 2019
Response from Ken on 18 Nov 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Property was a little old and tired. But clean. Very quiet which was nice
Stayed 1 night in Mar 2019
Response from Jack on 20 Nov 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and lovely hosts would recommend to anyone!
Stayed 3 nights in Jan 2019
Response from Kai on 20 Nov 2019
Thank you for your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
We understand that the name Troutbeck Lodge has been appropriated from the previous lodge situated directly on the lake a couple of doors down which is now a private home. My partner had stayed at the old lodge and had a good experience, we were expecting same. Sadly our expectations were not realised. The new lodge is in fact a collection of straggly motel units and old fishing shacks across the road from the lake. Our room was sparse and grubby. Everything was old, worn, dusty and unclean. We could not stay there and left to find other accommodation.
Stayed 1 night in Dec 2018
Response from Kai on 7 Jan 2019
Thank you for your feedback. The Troutbeck Lodge were separated into two entrance. Small villa and big villa. If you booked the big villa, you will have grand lake view and living areas. The small villa was what you see on the website. Photos were taken from the room. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The view of the hotel is amazing. Staff were very friendly and helpful We were a little dissapointed with Size of the bed and shower drain was fully bloked
Stayed 1 night in Sep 2018

10/10 Excellent

Patrice, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
The owner of trout lodge was absolutely lovely and very helpful. He helped us plan our stay in Rotorua. The view from our window was to die for. We were looking directly in front of the lake and could see the sun setting and rising. Great find!
Stayed 2 nights in Jul 2018
Response from Ken on 18 Nov 2019
Thank you for your feedback.

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great place!
Response from Ken on 18 Nov 2019
Thank you

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Quiet and lovely location
This room was great value for money. It was a very quiet street and right on the lake edge. Very friendly and helpful hosts.
Stayed 2 nights in Sep 2017

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning view
Beautiful view, the owner is in the process of upgrading the facility so the there is some work to be done but it was still a very pleasant place to stay with stunning view of the lake. The building is older, but still in good condition. We enjoyed sitting outside our door having a cup of tea looking out over the lake. We enjoyed our time there.

8/10 Good

Mitesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rotoura like
The accomodation is so so however the location is pretty good.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Run down and in need of some restoration
We were struggling to find something that would accommodate us and our dog and this was one of the only ones. the owner has just taken possession and has big plans but at this stage the place needs a great deal of attention.
Response from Ken on 18 Nov 2019
Thank you for your feedback.

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We hired the entire place for a work retreat. It was perfect for us.

2/10 Terrible

Janine, S

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs
Terrible place, is not a nice place to visit. Is very old and outdated, staff are unfriendly and unhelpful. I will never stay here again, it ruined my whole stay in Rotorua and it does NOT look like the photos it advertises!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to lake
It had lots of room and close to lake with many things to do nearby. It held 9 people comfortably

8/10 Good

Tony, NYC

Liked: Cleanliness, room comfort
Nice lake view apartment.
Stayed one night with family members. Hotel is good and with nice lake view. Quiet and beautiful area. Very happy to stay here.

2/10 Terrible

Andrew, Melbourne, Australia

Disliked: Property conditions & facilities, room comfort
AVOID
This 'lodge' is not in a tourist area. It is in a run down suburb of Rotorua about 10km from the city centre and has a run down appearance. When we arrived we nearly didn't go in because it looked so uninviting and ended up staying one night only even though we had booked and paid for three nights. It is also very overpriced considering the poor state of the building and surrounding premises, and the very poor location.

10/10 Excellent

James, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Value: Great deal; Service: Go the extra mile;

8/10 Good

Darren, New Zealand - Auckland

Liked: Cleanliness
Facilities: Typical; Value: Reasonable; Service: Basic; Cleanliness: Faultless; Have one spa on heat, so it's warm and not cold

6/10 Okay

Debbie

Disliked: Cleanliness, staff & service
Facilities: Everyday; Value: Affordable; Service: Below average, Place not cleaned prior ; Cleanliness: Lacking;

8/10 Good

Tingting, New Zealand - Auckland

Liked: Cleanliness, staff & service
Facilities: Basic; Service: Good, Friendly; Cleanliness: Pleasant;

10/10 Excellent

Simon, New Zealand - Bay of Plenty

Liked: Cleanliness, staff & service

8/10 Good

Hank, New Zealand - Manawatu

Liked: Cleanliness
Facilities: Basic; Value: Great deal; Service: Sufficient, Polite; Cleanliness: Pleasant;

10/10 Excellent

Marilyn, Australia - VIC - Regional VIC

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Great deal; Service: Friendly; Cleanliness: Beautiful;

8/10 Good

Renee, Australia - QLD - Gold Coast

Liked: Property conditions & facilities
Facilities: Good; Value: Affordable; Service: Basic; Cleanliness: Clean, Neat;

10/10 Excellent

Cathy, New Zealand - Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Used BBQ kayaks spa ; Value: Great deal through Wotif; Service: Happy and friendly staff; Cleanliness: Clean and tody; Plenty of breakfast food and milt supplied. Ideal for parents on the deck and teenagers on kayaks and cooking dinner on the BBQ!

10/10 Excellent

Ben, New Zealand - Auckland

Liked: Staff & service, property conditions & facilities
Facilities: Above average; Value: Fantastic; Service: Remarkable, Outstanding; Cleanliness: Clean; Service is great, but something is a bit dated.

10/10 Excellent

Darren, New Zealand - Auckland

Liked: Cleanliness, staff & service
Facilities: Everyday; Value: Great deal; Service: Go the extra mile; Cleanliness: Gleaming; They need to look into the hot water system to ensure a good supply

8/10 Good

Catherine, New Zealand - Auckland

Liked: Cleanliness
Value: Economical; Service: Sufficient; great place for the price

10/10 Excellent

Robert, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: A steal; Service: Go the extra mile; Cleanliness: Spotless; Staff were more than helpful

8/10 Good

Aroha, New Zealand - Waikato

Liked: Staff & service
Facilities: Unpretentious, Modest; Value: Low-priced, Economical; Service: Respectful, Friendly, Courteous; Cleanliness: Tidy; Welcoming, helpful hosts who know the local area well

10/10 Excellent

Peter, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Fantastic; Service: Go the extra mile; Cleanliness: Pristine; Beautifully decorated, warm welcome and helpful owner .worth staying more than one night

10/10 Excellent

Darrell, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Go the extra mile; Cleanliness: Pleasant;

10/10 Excellent

Luyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호수 바로 앞에 있어 전망이 좋음 주인분께서 관광지 할인쿠폰도 몇장 챙겨주심
Stayed 1 night in Jan 2020
Response from Kai on 20 Feb 2020
Thank you for your staying. We love to host you again.

10/10 Excellent

Mun Hei vinnci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect !
Stayed 3 nights in Oct 2019
Response from Jack on 18 Nov 2019
Thank you for your feedback. Welcome back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This acmodation is a perfect for holiday.
Stuff is so kind and friendly. Location is also very nice. I think that this acmodation is a perfect for holiday. Thank you very much.
Stayed 1 night in May 2019
Response from Ken Liao on 27 Jun 2019
Thank you for your feedback.

8/10 Good

KWAI FONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
有3套手洗間夠方便
地點在湖畔,5人入住3間房及有3套手洗間夠方便, 房東好好會介紹地方玩及食,
Stayed 2 nights in Feb 2019
Response from ken on 18 Nov 2019
Thank you

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
General manager really nice and helpfull. The house is a little beat hold and should have a refresh
Stayed 3 nights in Jan 2019
Response from Ken on 20 Nov 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort