Rowlands Gill Hotel with Pool

"So this was a game of two halves. The Hotel itself is nice and the reception staff are lovely but thats where it ends. The food is terrible. Overpriced and very poor. My wife had the scampi which tasted like potato croquettes. I had fish and chips and I am not joking when I say the fish was rhe size of a fish finger and the chips were cold and greasy. The bar staff just spent all their time giggling in the corner of the bar and could not have been less attentive if they tried. Everything at the Breakfast was undercooked. Avoid. Terrible. "

"Lovely hotel on Newcastle quayside, staff were friendly and welcoming, the room was large and comfortable and we had everything we needed. We'd definitely stay here again."

"We always have an amazing stay at the Marriot Gateshead. Everything is so close to where we need to be. Staff are amazing and the grandchildren love swimming in the pool every day. Would highly recommend the hotel for anyone looking to stay "

"Perfect location. Everything you need."

"Poor attitude from staff to a group of disabled (visually impaired) guests with no reasonable adjustments to check in process. Dogmatic jobsworth staff at reception (though to be fair notably a manager stepped in effectively later and “took ownership” to resolve some issues and find the lost bag). Bag taken by porter to a room unconnected to the group and not found for several hours after a trawl of hotel CCTV. Deposit insisted on in case we used mini bar in the room but fridge broken and empty. Double occupancy couple put in single room and vice versa. Bedroom window propped open by a mug on the window sill (on the fourth floor in a room occupied by blind person) was an accident waiting to kill someone on the pavement outside. Very noisy rooms with obviously no soundproofing. Definitely not a hotel to ever use by any group organiser. "

"Room was clean although decor was tired and in need of a refresh. We weren't informed at check in that we would be charged to use the spa facilities so unexpected cost of £7.00 each per day. Only 2 small pillows on bed, asked at reception for additional pillows and was handed them from the reception desk to take to room whilst trying to carry luggage. Not ideal. We didn't book for breakfast or eat in the hotel so I can't comment."