Kuala Lumpur Royal Museum Hotels

"Good "

"Brilliant staff and amenities. This hotel is nothing short of brilliant and the staff are excellent."

"The hotel is luxurious. Perfectly captures the colonial vibe. The staff, especially at check-in, did not seem to match the luxury feel of the hotel. There is no sense of welcoming the guests, and at times showing annoyance at the guests because they couldn’t navigate their own front desk system. Also, my Marriot points were not granted after checking with the front desk 3 times. And it’s still been 1 month now. On the topic of asking things 3 times, I had to also pester the front desk for a sofa bed to be set up in my parents’ room with my sister. They took 3 hours and constant pestering. They had assumed I did not pay for a 3rd guest. I had to prove it via Expedia. For a luxury hotel, this information should’ve been captured when I paid for everything upfront. Great hotel, not so great staff."

"I cannot thank Hilton staff Ida Irdina, Clift and the concierge team for their help. During this stay, I left my injection med in fridge and left Malaysia. I called Hilton and the staff immediately found it in fridge and put it in safe chilling place. I came back today and got the med on time. Thank you so much!"

"Very dated building and corridor smells. Staff are not trained for check in and check out."

"Repeat stay here because of the great location and lovely staff. Highly recommended!"

"Staff amazing "

"New hotel, loved the modernness and toilet with bidet. Wish I had a room with a better view. Concierge was not able to book the city tour for any attraction or thy dint offer. Centrally located, close to Pateonas Tower, value for money."

"Early check in "