Rwanda Family Hotel

"Staff are all very welcoming, capable, and thoughtful in anticipating needs of residents. Would stay again, in fact writing this on our third stay as we go in and out of Kigali. "

"It was pleasant. The people are very friendly and kind."

"Beautiful rooms, nice staff. "

"Such a warm friendly staff, stunning pool area. Wonderful buffet breakfast with custom egg dishes. For lunch or dinner the poolside restaurant has a nice variety and is delicious. "

"Very courteous staff, very grea faciliand very nice food !!"

"This place was wonderful and the staff went above and beyond to serve you. The food at the breakfast was enough to last us the day."

"Amazing location and for the new years was a perfect stay. Amenities in the room a re great"

"Clean, staff friendly, amenities"

"I stayed here for two weeks. The location is close to the downtown area and very accessible by taxis and bikes alike. It is quite secure sitting right in front of the parliament building. The rooftop pool is a nice touch with gorgeous views over the city. The gym is quite adequate and the in-hotel restaurant had great variety as well as courteous staff. I was impressed with the fact that my room had a dishwasher, a full fridge, a full oven, and a washing machine. I’ve never had these at a hotel before and the rooms were well cleaned every day by staff. The hotel is quiet which is good for resting, and the reception staff went above and beyond to meet my needs. Kevin Kirezi at the front desk helped me order food, helped me secure transportation, and relocated my room when he detected an unpleasant odor. I’m impressed with his assertiveness, responsiveness and attentiveness to the guests at the property. Professionalism and customer service like this is worth commendation and reward/ promotion. While the rest of the staff were very accommodating and helpful, Kevin stood out. The hotel is best suited for business travelers, couples and single travelers. Given the lack of carpeting, sound echoes easily and it would not be ideal for families with babies and young children. Still, the property is kept in great condition and the needing of room keys to access floors in the elevator helps to enhance security. Several groceries and restaurants are nearby and all in all, a great hotel!"