Lloret de Mar sa Cala Gran Hotels

"Staff very helpful"

"Great location, nice staff, comfortable bed, clean room. Car parking is limited. "

"The house is very comfortable, and the view is everything you can wish for. The peace you get in this house is unbelievable. "

"Top marks for all! Amenities, staff, cleaning, atmosphere, food, beds, lighting, sea views, pool, bar area and look of the hotel. Couldn't be more pleased with my experience!"

"The breakfast wa a complete variety. Rooms wher comfortable "

"Kids loved the slides and mini golf.was a very relaxing holiday.Reception staff where all lovely."

"The shower in the room was blocked.and kept flooding the floor. Had to use towels to clean up everytime myself. Told the staff a few times, but they dine nothing to sort it"

"The villa was beautiful, very spacious and well-equipped. The campsite nearby had fab singers most nights - free entertainment! We really enjoyed the pool. The location means that taxis and buses were needed - no food shops nearby. A car would be recommended but not mentioned or at least provide public transport details. Hairdryer would have been appreciated."

"Overall our stay was good 4* not 5* because of broken AC in the room. My husband, 13 months old toddler and I travelled from the US 7 hours flight & 6 hours time difference. Then 1 hour of train ride & taxi 30 min rideto the hotel and we checked into hotel room with broken AC. We reported it immediately as it was summer June around 85 F and humid. Front desk lady came up to the room to help us to adjust AC properly. However, it was broken. Then she informed us that engineer guy will come to the room shortly to fix it. We waited 15 min no one came. Therefore, we had to wait more than 40 min for the engineer guy to come, while we all including a crying toddler were exhausted. We had no choice but to come down to front desk 2-3 times with a crying toddler in my arms to complain about the room, only after 3rd time front desk lady finally made a decision and showed us a smaller room with working AC. Question: is that a hotel policy to remedy hotel guests experience only after guests come down to FD 3 times to complain? If that’s the case, then it’s a terrible customer service. As far as I know, hotel staff shall respond within 15 min or so or simply change the room. Because it is not guests fault that they checked in to the room with broken AC. Otherwise, the front desk ladies were quite responsive, courteous, and professional. Maria helped me to book bus tickets to the airport. Very grateful for that. Restaurant staff were very friendly and super nice with a toddler."