"Took 2.5 hrs to get checked into correct room. First room was given to us and another person. The second room wasn’t what we requested. Spoke with manager (Amir) only for him to promise and upgraded room and free massages. Only 1 elevator was working for 2 buildings the first day. Once in the upgraded room the safe didn’t work. The handheld shower head was broken and the tv did not work. We received a call later that evening from manager to schedule our massage. Day of massage went to the spa only to discover he never actually booked the massage.
The pool closes at 6pm.
Only certain restaurants were open and half the resort closed due to construction from the hurricane last year.
The staff that assisted with getting bags back and forth to the room were amazing as well as the lobby bartender Errol!
Swim up bar was okay but the beer kept going out and they didn’t have a lot of options unless you went to the lobby bar. "