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"Every ice machine on every floor was broken. TV was only able to view one station, after twenty minutes of struggling. Bathroom sink drain was barely working. Only one cup of coffee available in the room. No coffee in the lobby."

"Do not stay here. It is a dump. Poorly maintained. Broken everything."

"The room was very clean and the people that work there was very nice and professional I recommend this hotel to anybody. I would stay there again."

"Room was good and front desk was helpful"

"Great breakfast and had shuttle avail to take us to campus."

"Dirty sheets, dirty toilet, window that looked out onto an interior hallway. Weird and gross! Won’t be staying here again."

"Clean safe"

"I booked this hotel three months in advance for my EMBA graduation and reserved above a base-level room, expecting a comfortable and quiet stay consistent with the hotel’s 4-star positioning. Unfortunately, the experience has been disappointing. Despite the advance booking and room category, we were placed directly next to the elevator during an extremely busy week. The walls are paper thin, and we can hear hallway conversations almost as clearly as if guests were inside our room. This has made it difficult to relax and enjoy what was supposed to be a special graduation stay. The room itself also fell short of expectations. The bathroom is quite small, and there is no coffee maker in the room, which was surprising for a hotel at this level. Some of the hotel’s shared spaces also feel dated, including the restaurant, which added to the sense that the property did not fully match its 4-star positioning. Guest services were kind and professional, but due to occupancy, they understandably were not able to do much. Moving rooms at this point would be too much of a hassle, so we are making the best of it. Still, given the occasion, the reservation, and the hotel’s rating, I expected a much better experience. I hope that this feedback reaches hotel leadership, as the room placement, lack of soundproofing, small bathroom, missing in-room amenities, and dated public spaces made the stay feel well below what was advertised."

"Wendy was amazing and made our stay so smooth! Great customer service!"