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Reviews of Horacio Quiroga Resort Termal

3.5 out of 5
Horacio Quiroga Resort Termal
Parque del Lago, Salto, Salto

Reviews

8.0

Very good

Rating 10 - Excellent. 34 out of 90 reviews" "
Rating 8 - Good. 32 out of 90 reviews" "
Rating 6 - Okay. 16 out of 90 reviews" "
Rating 4 - Poor. 6 out of 90 reviews" "
Rating 2 - Terrible. 2 out of 90 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Rajel

8/10 Good

Marco Antonio

Travelled with family and small children
Liked: Property conditions & facilities
Good, but overall the hotel needs updates.
Stayed 2 nights in Jul 2022

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
the stay was wonderful, plenty of acitivities for the whole family, however, they tried to add extra chanrges on at the end of the stay.
Stayed 7 nights in Sep 2021

4/10 Poor

Teresa

Travelled with family
Disliked: Staff & service
the vacation started well however on the Tuesday after most of the guests had left the quality of service declined day by day as it was clear the staff did not wish to be working, on our last full day the Friday the boat captain failed to arrive, and had meant a delay of over 1 hour for our preplanned excursion...this had a knockon effect that I was then late for my massage which meant it had to be cut short. pools were also drained on the Friday giving us limited access. often booking activities had to be changed. the Childrens activities stopped at the beginning of our stay and we had not been notified that this would happen, and access to the games was not allowed after the activities staff had left. the cabin had missing cutlery which meant we had but two spoons for our family, and house keeping would not help with any problems, only if extra charges were to be paid ( which had never been the case in previous stays) Furniture broke during our stay as it had been on the verge of breaking prior but no maintenance had been preformed during the hotel closure.
Stayed 7 nights in Sep 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were very nice and helpful! The pools and water park were lovely. Our cabin was spacious and comfortable. The WiFi was very good in the main building (but iffy in the cabins). We were allowed an incredibly early checkin after arriving on an overnight bus. However, much of the property is dated and needs many refurbishments, such as the fitness center and courtyard. Even a good power washing would make a huge difference. The biggest complaint we have is lack of communication, and thus may be Expedia's fault. We booked with Expedia and arrived as American backpackers without much knowledge of the area and on foot from a bus we convinced to stop en route between Concordia and Salto. We selected a cabin/bungalow because it was the same price as a room, even though breakfast wasn't included. When we arrived, we were informed of several key pieces of information that would have been helpful to know in advance: 1. The hotel stay includes a free taxi to/from the Salto bus terminal for arrivals and departures. 2. There are no grocery stores or non-hotel restaurants in the area. 3. The restaurants at the hotel are very expensive and from reviews, not very good. We didn't end up eating there...a basic continental breakfast cost $30USD...yes... we couldn't believe it either! 4. There is a free bus you can take to town (about 30 minutes) but you have to commit three hours to the effort in waiting for the return bus. 5. The cabins are about 1 km from the hotel.
Stayed 2 nights in Dec 2019

4/10 Poor

Diego

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Liz

Disliked: Cleanliness, property conditions & facilities
Don’t be fooled
The location is great as it’s quiet and relaxing. We enjoyed the opportunity to horseback ride which is included in your stay. We also tried to bike ride and after careful testing of the ones available, we still got a lemon. The chain broke and my daughter got seriously injured. We are at the restaurant twice and the food was less then tasty, in fact our bread had green mould on it and after returning it the first time, the second serving also had mold. We stayed in the cabins which have certainly seen better days. While the king bed was very comfortable, the bedsheets and covers looked to be at least 15 years old. The tub was dark from caked on dirt and tears of not cleaning it properly and the pull out couch was fifththy. In short the furniture was extremely dirty and worn out, the kitchen and entrance floors were all bubbles up, likely from guests coming in wet. The pools were dirty and in some cases clearly contained green algae. We were able to find one pool at the hotel that was fairly clean and could be used and we enjoyed the temperature very much! Overall, this place is no longer what is shown in its website and it is in great need of remodelling. It was disappointing as I am Uruguayan and was on vacation with my daughters from Canada. We have travelled to so many countries and islands, and throughout those stays we’ve had excellent accommodations and less than great. Unfortunately this would rate as one of our very poor experiences.
Stayed 1 night in Mar 2019

6/10 Okay

Ellen

Disliked: Cleanliness, room comfort
Older hotel that was somewhat rundown
The hotel staff was very pleasant but did not speak any English and it was difficult to communicate and obtain information about the area.
Stayed 2 nights in Mar 2018

10/10 Excellent

Sherry, Gainesville, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway for exhausted backpackers! :)
Very pleased with our stay in the cabanas. Isolated location with a perfect little path to a pier on the river. Short drive to the wonderful thermal pools was perfect. If I find myself in Salto, Uruguay again, I would definitely love to stay here again!

4/10 Poor

CC, Portland, OR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long drive for nothing
I made a trip all the way to Salto...5 hours of driving...to arrive to a desk receptionist asking me if I would be OK with a room without electricity. When I said no...I was given a smoking room which was dingy. The curtains were held up...until they weren't...by a piece of string. The TV did not work and due to the staff's lack of desire to help I didn't even ask for help with it. The hotel was overran by kids, the food was below average and the internet was anything but "high-speed". The Thermal pools were decent however out-dated....much like the hotel

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Could be great but needs urgent maintenance
Positives - Great location - beautiful setting - Thermal pools are lovely - Cold water on tap for guests Negatives - poorly maintained - old fixtures and fittings - food is only so so - old fashioned - wifi basically non-existent - no attention to details

6/10 Okay

Laura

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

gabriel

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hermoso lugar falta d mantenimiento en gral
Stayed 3 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

6/10 Okay

Esteban

Travelled with family
Stayed 2 nights in Apr 2023

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Alberto

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Hermoso lugar !!!
Stayed 1 night in Jan 2023

8/10 Good

Juliano

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excelente para descansar e revigorante
Mito bom local!!! Lugar excelente! Valor está meio inflacionado, poderiam adaptar a realidade atual!!!
Stayed 2 nights in Jan 2023

10/10 Excellent

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

walter

Liked: Cleanliness, staff & service, amenities
Atención excelente por todo el personal del Resort
Stayed 3 nights in Oct 2022

8/10 Good

adrian

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Comida muy mala
El hotel está igual q hace 10 anios es aceptable. Lo único la comida no es buena. Recomiendo ir a las cabañas donde podes cocinarte
Stayed 2 nights in Oct 2022

10/10 Excellent

Peter

Liked: Property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2022

8/10 Good

Maria Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien. Muy buena la comida
Stayed 1 night in Jun 2022

6/10 Okay

Wilma

Travelled with partner
No me gusto que me asignaron una cabaña distante del hotel, de las piscina, de los restaurantes
Stayed 1 night in Apr 2022

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastico la verdad muchas gracias
Stayed 3 nights in Feb 2022

8/10 Good

Erik Torp

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Fin beliggenhed - meget afslappende
Velbeliggende - meget afslappende stemning - hotellet er lidt nedslidt - kunne godt tåle en kærlig hånd. Rar oplevelse Restauranten mangler en hel del for at komme op på gourmetniveau
Stayed 2 nights in Feb 2022

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, room comfort
Lugar ideal para descanzar
Es un lugar para descanzar. Vimos una mejora en la habitación y en el desayuno. Igual le falta mantenimiento en la infraestructura en general, pero se valora el esfuerzo por mejorarlo. Es un hotel muy grande. La atención de todo el personal es muy buena.
Stayed 1 night in Feb 2022

10/10 Excellent

Joshua

Stayed 1 night in Jan 2022

8/10 Good

Héctor Gonzalo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel.
Stayed 3 nights in Oct 2021

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alucinante las cabañas
Stayed 1 night in Oct 2021

2/10 Terrible

MARCIO

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chuveiro sem água e sem solução
Fiquei num apartamento (315) onde a ducha só saia um filete de água. Reclamei pessoalmente na recepção as 8:00 da manhã e novamente as 13:00 e até a hora da minha saída, no dia seguinte às 12:00, nenhuma providência foi tomada e nem dada nenhuma satisfação. Este hotel é arrendado da Binacional de Salto Grande e os arrendatarios não investem nada em manutenção. Não estranho que o hotel esteja vazio, enquanto o seus concorrentes em Arapey estejam cheios.
Stayed 2 nights in Sep 2021

8/10 Good

Luis

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Muy buena estadia ideal para descansar.
Hotel con muy buena ubicación ideal para liberarte de la rutina. De todas formas falta mantenimiento, y mejorar el desayuno.
Stayed 1 night in Feb 2021

10/10 Excellent

Paula Maria

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Lugar maravilhoso, piscinas maravilhosas. Limpeza do quarto e espaço kids pode melhorar muito .
Stayed 2 nights in Feb 2020

8/10 Good

Ignacio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradavel
Hotel já teve melhores serviços . O café da manhã deixou muito a desejar. Bom atendimento e boa limpeza nas áreas em comum e nos quartos. Necessita de manutenção nas torneiras , área da piscina ...
Stayed 1 night in Jan 2020

8/10 Good

Eduardo

Aceptable
La experiencia de la estadía en el hotel fue aceptable. No tiene relación calidad precio,es caro para lo que ofrece, las instalaciones están anticuadas, las piscinas mal cuidadas pero el agua de las mismas es espectacular,con diferentes temperaturas. El personal de los restaurantes muy amable!!
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Hotel que le falta mucha actualización. Creo que no se dieron cuenta que el jardinero renunció hace mucho tiempo. Estuvimos en las cabañas y son muy lindas.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Lo encontré bastante descuidado en todos los aspectos, falto de mantenimiento
Stayed 3 nights in Nov 2019

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todos muito gentis. Local lindo. Bastante atividade promovida pelo hotel.
Stayed 2 nights in Nov 2019

10/10 Excellent

NESTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Divino
Nos encantó y disfrutamos con mi señora
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Disliked: Room comfort
O local é muito bonito, mas as acomodações o o serviço deixam a desejar. O atendimento na recepção foi bom, as pessoas são cordiais, porém achei que faltava pessoal no atendimento, principalmente na área das piscinas.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
O atendimento de garçom não é muito bom. O que são excelente são as piscinas! Água na temperatura ideal👏👏👏
Stayed 3 nights in Sep 2019

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pasamos muy bien. Volveremos!!!
El hotel hay que visitarlo!!! El hospedaje es algo caro, pero vale la pena todo!!!! El entorno, el personal,la habitación, la comida, el desayuno TODO ES PRECIOSO Y DELICIOSO!!!!
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
No me gusto la gastronomia y si me gusto la amabilidad del personal
Stayed 1 night in Sep 2019

8/10 Good

Anabela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No corresponde calidad precio. Desayuno puede mejorar
Stayed 1 night in Sep 2019

6/10 Okay

Fabio Guillermo

Disliked: Property conditions & facilities, room comfort
Quedado en el tiempo
Es un hotel quedado en el tiempo, falta de mantenimiento en todo los rubros. Es lamentable, pues es un lugar hermoso en donde esta ubicado, pero evidentemente x tratarse de una concesion de una propiedad del estado no se le ve solucion. Se ata todo von alambres.
Stayed 3 nights in Aug 2019