游戏室

关于里弗沃克广场酒店的点评

4 out of 5
里弗沃克广场酒店
100 Villita Street, Dwyer/Main Plaza, San Antonio, TX

点评

8.2

很好

10 分 - 超赞。1698 条好评,共有 3572 条点评" "
8 分 - 还可以。899 条好评,共有 3572 条点评" "
6 分 - 一般。506 条好评,共有 3572 条点评" "
4 分 - 很差。233 条好评,共有 3572 条点评" "
2 分 - 糟糕。236 条好评,共有 3572 条点评" "

8.2/10

清洁度

8.6/10

员工和服务

7.8/10

服务设施

7.8/10

住宿条件和设施

8.0/10

环保

点评

10/10 超赞

Mei

满意:住宿条件和设施,员工和服务
good
2024 年 3 月入住 1 晚
General Manager 于 2024年04月1日 的回复
Dear Mei,Your five-star review is appreciated! Hosting you at the Riverwalk Plaza Hotel was a pleasure, and we're glad you had a pleasant experience. Come back anytime.

2/10 糟糕

Konghua

与家人出行
满意:员工和服务
不满意:住宿条件和设施,清洁度
Cockroaches dancing in the bathroom! long hair on bed!
2023 年 7 月入住 3 晚
General Manager 于 2023年07月14日 的回复
Dear Konghua,Thank you for taking the time to post your feedback. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your stay. Your comments will be reviewed with our team to ensure we do better going forward. We wish you well as your travels continue.

10/10 超赞

Shuyi

满意:清洁度、员工和服务、服务设施、住宿条件和设施
FD 于 2023年03月6日 的回复
Thank you for staying with the hotel during your SA stay. Do visit again soon.

6/10 一般

Junshuang

与家人及幼儿出行
Ok for a place lower the $100
2022 年 9 月入住 1 晚
Riverwalk Front Desk 于 2022年10月1日 的回复
Thank you for your recent stay with us. Guest feedback is appreciated and welcome, and we thank you for taking the time to leave a review. We always strive to exceed the needs of our visitors and regret that we did not do so during your stay with us. With that being said, we’d love to know how we can make your stay enjoyable in the future. Please do not hesitate to reach out to the property directly and let us know how we can improve moving forward.

10/10 超赞

Leslie Elizabeth

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente ubicación y servicio
2024 年 5 月入住 2 晚

6/10 一般

Graciela

与家人出行
满意:清洁度、服务设施、住宿条件和设施
I liked location and comfort. Walking distance to downtown.
2024 年 5 月入住 1 晚

10/10 超赞

Ann

满意:清洁度、员工和服务、住宿条件和设施
Loved the room - it was clean & comfy.
2024 年 5 月入住 2 晚

8/10 还可以

William

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚

10/10 超赞

James

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The location was great and the restaurant and bar downstairs were great!
2024 年 5 月入住 1 晚
General Manager 于 2024年05月20日 的回复
Dear James,Thank you for staying at the Riverwalk Plaza Hotel! We're delighted you enjoyed our convenient location and had a great experience at our restaurant and bar. Our team looks forward to welcoming you back soon!

10/10 超赞

Kerry

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I love how it had a restaurant and coffee shop attached to it at the bottom, with its own valet services that leads into the lobby.
2024 年 5 月入住 1 晚
General Manager 于 2024年05月20日 的回复
Dear Kerry,Thank you for providing your review of the Riverwalk Plaza Hotel. It is wonderful to hear you mention the convenience of our on-site restaurant, coffee shop, and valet service. We appreciate you highlighting these amenities, as they're designed to make your stay as comfortable and enjoyable as possible. We look forward to welcoming you back again soon.

8/10 还可以

Elaine,Bandera

满意:住宿条件和设施
The hotel was fine. It’s too far from with all the restaurants and shops are on the Riverwalk.
2024 年 5 月入住 2 晚
General Manager 于 2024年05月20日 的回复
It was a pleasure having you stay with us at the Riverwalk Plaza Hotel. Your feedback is very much appreciated and we thank you for taking the time to write to us. We hope you enjoyed your time in San Antonio.

10/10 超赞

Hanh

满意:清洁度、员工和服务、住宿条件和设施
It’s worth spending time here. Pretty near to the River Walk. Totally recommend
2024 年 5 月入住 1 晚
General Manager 于 2024年05月20日 的回复
Dear Hanh,Thank you for your recommendation of the Riverwalk Plaza Hotel! We're delighted you enjoyed your stay and look forward to welcoming you back for another satisfying visit.

10/10 超赞

David M.

与配偶出行, 团体旅客
满意:清洁度、员工和服务、住宿条件和设施
What a phenomenal stay this was! After having to pick a new stay when our original plans didn’t work out, the Riverwalk Plaza did not disappoint. 10/10 experience and will certainly be back.
2024 年 5 月入住 2 晚
General Manager 于 2024年05月20日 的回复
Dear David M.,Thank you for taking a moment to share a review about your recent stay. We're thrilled to hear you enjoyed your visit with us. Reading your kind words brightens our day! Thanks again. We are excited for your next stay.

10/10 超赞

Rachelle

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room is a bit small for the price but you can tell they try to take care of what they have. The tv, toilet, and light fixtures are a bit hit or miss when using but it’s extremely clean and the staff are great! Also the AC is pretty solid. It’s 90 out but the inside is a nice 74.
2024 年 5 月入住 1 晚
General Manager 于 2024年05月21日 的回复
Dear Rachelle,Thank you for taking a moment to write a review and share your experience. It is a pleasure to learn you enjoyed your stay with us, particularly highlighting our commitment to cleanliness and friendly team members. Thank you for choosing to stay at the Riverwalk Plaza Hotel and we hope to welcome you back again soon.

10/10 超赞

Tammy Jean

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very friendly!
2024 年 5 月入住 4 晚
General Manager 于 2024年05月20日 的回复
Dear Tammy Jean,Thank you for staying with us and for taking the time to share your review! We are delighted to hear that our friendly service added to the enjoyment of your visit. It was a pleasure to host you and we look forward to welcoming you back to the Riverwalk Plaza Hotel for another wonderful experience.

10/10 超赞

Brigit

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

8/10 还可以

Les

与家人出行
满意:员工和服务,清洁度
Lobby was really nice. Room was okay. Some maintenance needed on bathroom
2024 年 5 月入住 1 晚
General Manager 于 2024年05月20日 的回复
It was a pleasure hosting you at the Riverwalk Plaza Hotel. Guest feedback is always welcome and appreciated, and we thank you for taking the time to write to us. While we are glad you enjoyed your overall stay, your feedback on the areas we could improve on has been noted, and we will discuss as a team how we can improve for future guest visits. We would love to host you again sometime in the future to prove to you that we're capable of meeting your needs.

8/10 还可以

JoAn

与家人出行
满意:清洁度
不满意:服务设施
The staff was friendly but not very knowledgeable about services. The business center computer and printer did not work, and the staff was unsure how to operate it. They did offer to let us use their office computer. Only one restaurant, staff was friendly but didn't know how to use a corkscrew. The fitness center was not open, and the pool furniture is dated.
2024 年 5 月入住 3 晚
General Manager 于 2024年05月16日 的回复
Dear JoAn,Thank you for your recent stay with us. Please accept our apologies for any disappointment in our amenities and the service you received during your visit. Your feedback will be used to continually improve upon our guests' experience. If your travels bring you back this way, know that we would be very grateful for the opportunity to serve you again.

10/10 超赞

Obrin

满意:清洁度、员工和服务、住宿条件和设施
I would go there again.
2024 年 5 月入住 5 晚
General Manager 于 2024年05月16日 的回复
Dear Obrin,Thank you for choosing the Riverwalk Plaza Hotel. Your endorsement means a lot to our team, and we look forward to welcoming you back for another enjoyable stay!

6/10 一般

SMIT

与家人及幼儿出行
满意:员工和服务
不满意:住宿条件和设施
The bathroom sink was not working properly. The property is in bad shape but understandable since it’s a historical property
2024 年 5 月入住 1 晚
General Manager 于 2024年05月16日 的回复
Although we're glad you had an overall pleasant stay with us, we are disappointed that some aspects fell short of your expectations. We are a historic property, so we appreciate your understanding. However, we strive to provide our guests with exceptional stays, so we will be sure to relay your concerns regarding the bathroom and the condition of our property to our team to ensure any opportunity for improvement is made swiftly. It was our pleasure to welcome you, and we hope you'll consider returning for a more extraordinary visit in the future.

4/10 很差

Denee'

与家人出行
满意:员工和服务,清洁度
不满意:住宿条件和设施
No hot water. Broken down things in room. No good alternative selection on restaurant. Coffee shop was excellent tho
2024 年 5 月入住 1 晚
General Manager 于 2024年05月14日 的回复
Dear Denee',Thank you for your feedback. We are disappointed to hear about the issues with the maintenance of your room and our restaurant's menu. Rest assured, your insights are valued, and we will work to ensure improvements are made. It would be a pleasure to welcome you back for a much-improved experience.

4/10 很差

CASSANDRA

满意:员工和服务,清洁度
2024 年 5 月入住 1 晚

10/10 超赞

James

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The safety measures taken to keep all guest safe, staff members were excellent!
2024 年 5 月入住 2 晚
General Manager 于 2024年05月13日 的回复
Dear James,We were happy to provide you with safe, welcoming accommodations, and we're glad you enjoyed your visit. If your adventures bring you back to the area, please come see us again at the Riverwalk Plaza Hotel!

6/10 一般

Chris

满意:员工和服务
不满意:住宿条件和设施
2024 年 5 月入住 2 晚

10/10 超赞

Francisco Javier

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice
2024 年 5 月入住 3 晚
General Manager 于 2024年05月13日 的回复
Dear Francisco,Thank you for choosing the Riverwalk Plaza Hotel! We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.

10/10 超赞

cassie

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I loved the greenery inside that was so unique
2024 年 5 月入住 1 晚
General Manager 于 2024年05月13日 的回复
Dear Cassie,It was an honor to have you with us at the Riverwalk Plaza Hotel! The greenery inside the building is there to bring comfort to our guests as soon as they arrive, so hearing you find it unique means a lot to us. It was an honor to host you, and we can not wait to see you again!

10/10 超赞

Susan

满意:清洁度、员工和服务、住宿条件和设施
The staff is very pleasant and welcoming. I felt very safe as the elevators and stair access could only be accessed with a room key. The bed was very comfortable too.
2024 年 5 月入住 3 晚
General Manager 于 2024年05月13日 的回复
Dear Susan,Thank you for your kind review! We're pleased that our team made you feel welcome and that our security features, including keycard access to the elevators and stairs, contributed to your sense of safety. It's also great to know that you found the bed comfortable. We look forward to welcoming you back to the Riverwalk Plaza Hotel for another secure and restful stay!

10/10 超赞

HECTOR

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome stay thank you,
2024 年 5 月入住 1 晚
General Manager 于 2024年05月13日 的回复
Thank you for choosing to stay with us at the Riverwalk Plaza Hotel. We are thrilled to learn you enjoyed your stay and you are always welcome back.

2/10 糟糕

Ashley

满意:清洁度、员工和服务、住宿条件和设施
It’s alright, hidden fees tho
2024 年 5 月入住 1 晚
General Manager 于 2024年05月13日 的回复
Dear Ashley,Thank you for your review. We certainly do not want our guests to be surprised by any unexpected charges, and we will do what we can to ensure we communicate our price more effectively. While we do have to add small mandatory costs such as hotel tax and Tourism Public Improvement District fees, we understand it's important guests are informed upfront. Thank you again for your feedback.

2/10 糟糕

Erica

与配偶出行
满意:员工和服务
不满意:住宿条件和设施,服务设施
To begin, the hotel is advertised as “on the Riverwalk” which is true, however the part that the hotel resides on is completely empty of people, restaurants and commerce. The Riverwalk is more of a 5 minute walk away. Please do not upgrade your view to watch cars being broken into and homeless people sleep. The pool is advertised as open until 10pm, however two nights in a row we tried to get in at 8:30pm & it was locked. The first night, the manager came and unlocked it pretending that it was unlocked the whole time. We quickly realized on day two that they just lock it up early. We called down to have it unlocked & we told someone would come up however no one did. That was the last time we attempted that. The lobby is very nice. Barely air conditioned, the staff were dripping in sweat but it looked good. As soon as you arrive to the 4th floor, it’s like a different hotel. The carpets are very stained, the lighting is very dark and paint is peeling like crazy. The room was extremely outdated. Very small bathroom that you could barely walk in, horrible shower pressure, no smart TV & the apple TV wasn't connecting, one of the lights was out and even with all of the lamps combined, it was still very dark. The lighting was all different bulb types as well. The beds were like bricks. Also no where to hang towels so we went thru them like crazy. Lastly, the parking is NOT included! It is $37/night.
2024 年 5 月入住 7 晚
General Manager 于 2024年05月13日 的回复
Dear Erica,We want to take this opportunity to apologize that your stay was not up to standards. This is certainly not the unforgettable and relaxing experience our guests expect when booking with us, and we thank you for bringing these issues to our attention so we may address them. We make continuous efforts to improve our property and enhance the experience we bring our guests, and it's made possible thanks to feedback like yours. We thank you again for your feedback and hope you have a great day.

8/10 还可以

Mary a,Hollywood

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Na
2024 年 5 月入住 3 晚
General Manager 于 2024年05月13日 的回复
Dear Mary,Thank you for choosing to stay at the Riverwalk Plaza Hotel. We value your positive rating and hope you'll return.

10/10 超赞

javier

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

10/10 超赞

Trenaeki

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really great service!
2024 年 5 月入住 1 晚
General Manager 于 2024年05月13日 的回复
Dear Trenaeki,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back soon for another great stay at the Riverwalk Plaza Hotel.

10/10 超赞

Kris

满意:清洁度、员工和服务、住宿条件和设施
Valet parking was easy. Frank and manager (Louis?) were awesome and accommodating
2024 年 5 月入住 1 晚
General Manager 于 2024年05月13日 的回复
Dear Kris,Our valet parking is the cherry on top of our numerous offerings that make the Riverwalk Plaza Hotel the destination to book in San Antonio, and we want to thank you for your review. We'll pass your compliments on to Frank and Louis, and we hope you will visit us again.

2/10 糟糕

Idonia

满意:员工和服务
不满意:住宿条件和设施,清洁度
The property is old and needs upgrading, the carpet in the halls looked disgusting, bathroom were too small, the rooms seriously need upgrading. No free parking whatsoever And we paid for a “Riverwalk view” when there was more parking lot insight this should not even be an extra charge.
2024 年 5 月入住 1 晚
General Manager 于 2024年05月10日 的回复
Dear Idonia,Thank you for your review and for choosing to stay with us. We apologize for any inconveniences you experienced with our accommodations, facilities, or parking. Your feedback is important to us, and we will review your concerns in detail, correcting any deficiencies immediately. Again, thank you for staying with us, and it would be an honor to have you visit the next time you are in San Antonio.

6/10 一般

Donnell

满意:员工和服务
Great!!
2024 年 5 月入住 1 晚
General Manager 于 2024年05月10日 的回复
Dear Donnell,Thank you for your feedback! We're thrilled you had a great experience, but if there are any ways we can make your next stay even more enjoyable, please let us know.

8/10 还可以

Philip j

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean, staff are friendly and courteous..
2024 年 5 月入住 1 晚
General Manager 于 2024年05月13日 的回复
Dear Philip,Our top priorities are providing exceptional cleanliness and service, and we're delighted that we met your expectations. Thank you for sharing your positive experience with us, and we look forward to welcoming you back for another enjoyable stay at the Riverwalk Plaza Hotel.

4/10 很差

Helayne

不满意:住宿条件和设施
Rooms needed a lot of updating, problem w the shower that required two visits from maintenance, elevator problems where button wouldn’t work. Good location but need to do some major repairs in places. Internal rooms facing pool mean keeping your shades down all the time which makes the room pretty dark-
2024 年 5 月入住 3 晚
General Manager 于 2024年05月10日 的回复
Dear Helayne,We're sorry to hear about the issues you experienced during your stay. Your feedback is important to us, and we apologize for any inconvenience caused by the outdated rooms, shower problem, and elevator issues. We will address these concerns promptly to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.

10/10 超赞

Michael

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful hotel
2024 年 5 月入住 1 晚
General Manager 于 2024年05月9日 的回复
Dear Michael,With so many hotels to choose from, we are honored you selected the Riverwalk Plaza Hotel. Thank you for your feedback, and if your travels bring you back to the area, we would love another opportunity to host you.

6/10 一般

Kevin

与配偶出行
满意:员工和服务,清洁度
不满意:服务设施
Property was old and some of the amenities were not working. The on property restaurant was closed several times during dining hours,
2024 年 4 月入住 3 晚
General Manager 于 2024年05月9日 的回复
Dear Kevin,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about the age of the property and for any disappointment with the available amenities. Renovations are in process, and we appreciate your patience while we work to improve the property. Please come see us again when the updates are complete.

8/10 还可以

Sherry

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
This hotel is on the National Register of Historic Places. The hotel needs to be refreshed. The collection pan for the cooling system overflowed twice. They finally moved us to another room. There was a closet but no storage drawers. The hotel did get us some extra clothes hangers. It’s six stories and difficult to find when walking. Food in both the restaurant and coffee shop was very good. The staff was friendly and helpful. Our room wasn’t ADA compliant. I doubt I would stay there again.
2024 年 4 月入住 5 晚
General Manager 于 2024年05月9日 的回复
Dear Sherry,We appreciated the opportunity to host you at the Riverwalk Plaza Hotel. It was our pleasure to serve you delicious food at our on-site restaurant. However, we apologize for the inconvenience with your room, and rest assured, our maintenance team will work to correct any issues. Despite this, we're pleased you found our team members friendly and helpful. We're grateful for your feedback, and we would be honored if you considered staying with us again.

8/10 还可以

Dana

与配偶出行
满意:清洁度、员工和服务、服务设施
We got about 2 hours before checkin at 4, had to pay 50 to get room early. Never had anyone charge an early arrival fee before but we were hot and tired as we passed a few hours walking around the Alamo. The valet parking was nice but we never got the car back out. Clean room, comfortable bed. Add a big area along the window that could have used a table and a couple of chairs. Bathroom was cramped and small. Nice hotel just seems to need a face lift!
2024 年 4 月入住 2 晚
General Manager 于 2024年05月7日 的回复
Dear Dana,Thank you for your honest review. It was a pleasure having you as our guest recently! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. However, we regret that you were not fully satisfied with your experience. Please accept our apologies for any inconvenience caused by our policies. Your feedback regarding how your stay could have been better will be shared with our team for further consideration, as we are always seeking new ways to improve. Take care, and we hope to welcome you back in the future for a seamless stay worthy of a perfect rating.

8/10 还可以

Robert,Hamilton

满意:员工和服务
Great staff. Very responsive. Linens and bathroom are clean. There was a leak above the coffee area. Mostly good.
2024 年 5 月入住 2 晚
General Manager 于 2024年05月6日 的回复
Dear Robert,Thank you so much for taking the time to share your thoughts with us. We're delighted our hospitable team left a memorable impression on you, and we appreciate you mentioning our impeccable accommodations. Your feedback regarding the leak will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. It was truly a pleasure having you here, and we hope you return soon!

8/10 还可以

Susan,Red Deer

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property is in a great location a very short walk to the Riverwalk. Staff friendly and helpful.
2024 年 5 月入住 1 晚
General Manager 于 2024年05月6日 的回复
Dear Susan, We always enjoy hearing from our guests. It's great to know that our friendly staff and close proximity to the riverwalk helped make your visit memorable. The next time you're in the area, please come see us again.

2/10 糟糕

Ausra

与配偶出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were in shock when we saw the room after checking inn. Windows were facing pool where most of sitting furniture was broken, teared. Pool water didn’t look clean. Room itself was ok, just dirty- hair on the floor everywhere.. Hotel looked so poor in maintenance and so poor and disgusting because of lack of cleaning. We asked to change the room and it was totally not possible. Stuff claimed the hotel policy was terrible, that they hate it but they couldn’t do anything.
2024 年 4 月入住 1 晚
General Manager 于 2024年05月6日 的回复
Dear Ausra,Thank you for sharing your constructive feedback. We're sorry that your stay wasn't what you expected. Your thoughts are valuable, and our team will continue to work hard to keep our hotel clean and well-maintained. We're confident your next visit will be better, and we hope you'll give us a second chance.

10/10 超赞

Joseph A

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel staff was very friendly and helpful. Location was great.
2024 年 4 月入住 5 晚
General Manager 于 2024年05月6日 的回复
Dear Joseph,We were happy to provide you with friendly, convenient accommodations, and we're glad you enjoyed your visit. If you're in the area again, please come back to see us at the Riverwalk Plaza Hotel!

8/10 还可以

Stanley,Orrington

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚

8/10 还可以

Karen

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Close to Riverwalk. Comfotable beds. Could not find local TV channel guide.
2024 年 5 月入住 2 晚
General Manager 于 2024年05月6日 的回复
Dear Karen,Thank you for your feedback! We're glad you appreciated our proximity to the Riverwalk and found our beds comfortable. Your feedback is valued, and please know we are always available to assist while you are here. We hope to welcome you back to Riverwalk Plaza Hotel soon!

10/10 超赞

Jessica

与家人出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place to stay.
2024 年 4 月入住 1 晚
General Manager 于 2024年05月3日 的回复
Dear Jessica,Thank you for your review and for giving us a perfect rating! It was such a pleasure having you here, and we hope you return soon.

10/10 超赞

Marco

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It’s our first visit to San Antonio and we love it.
2024 年 5 月入住 1 晚
General Manager 于 2024年05月3日 的回复
Dear Marco,It was such a pleasure having you stay with us on your first trip to San Antonio. We're thrilled you thoroughly enjoyed your experience! Thank you for your perfect rating, and we hope you return soon.