前台

关于帝国旅馆的点评

2.5 out of 5
帝国旅馆
294 E Hospitality Ln, San Bernardino, CA

点评

7.4

还可以

10 分 - 超赞。346 条好评,共有 1001 条点评" "
8 分 - 还可以。277 条好评,共有 1001 条点评" "
6 分 - 一般。178 条好评,共有 1001 条点评" "
4 分 - 很差。104 条好评,共有 1001 条点评" "
2 分 - 糟糕。96 条好评,共有 1001 条点评" "

7.8/10

清洁度

8.0/10

员工和服务

6.8/10

服务设施

7.6/10

住宿条件和设施

7.0/10

环保

点评

6/10 一般

Shiangfang

与家人出行
2023 年 7 月入住 2 晚
Manager 于 2023年07月19日 的回复
Hello Shiangfang,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 还可以

Zhijun

满意:清洁度、员工和服务、客房舒适度
比较舒适的连锁快捷酒店
优点:连锁品牌酒店,整体都很有保证。停车免费且方便。提供冰箱、微波炉、餐桌椅。提供免费早餐,标准的美式早餐,可以自己做华夫饼,选择的品种数量还可以(水果、面包、蛋糕、华夫饼、牛奶、咖啡、果汁、麦片圈等)。 缺点:房间略小,如果3到4人的话,有些拥挤。靠近道路边,紧邻有个加油站,晚上有点吵闹。
Jay 于 2018年04月25日 的回复
感谢您选择Best Western Hospitality Lane,并感谢您的评论。 您的评论和评论有助于我们改进并提供更好的服务。 我们希望下次再见到你!

10/10 超赞

Trina

满意:服务设施
Great place to stayi love it
2024 年 5 月入住 1 晚
Manager 于 2024年05月21日 的回复
Hello Trina,We are delighted to hear that you enjoyed your stay with us. Thank you for taking the time to share your positive feedback. Your satisfaction is our top priority, and we hope to welcome you back in the future.

4/10 很差

Mario

与家人及幼儿出行
不满意:服务设施,员工和服务
Ofrecen desayuno y luego dicen que no.
2024 年 5 月入住 2 晚
Manager 于 2024年05月15日 的回复
Hello Mario, Lamentamos escuchar sobre su experiencia. Valoramos sus comentarios y los transmitiremos al equipo para mejorar nuestros servicios. Le recomendamos contactar a la gerencia para abordar este asunto de manera más detallada. ¡Esperamos tener la oportunidad de recibirlo nuevamente en el futuro!

10/10 超赞

Guillermo

满意:清洁度、员工和服务、住宿条件和设施
Nice and clean property
2024 年 5 月入住 4 晚
Manager 于 2024年05月13日 的回复
Hello Guillermo,We appreciate your feedback on our well-maintained facilities. Should you have any further comments or suggestions, please don't hesitate to reach out to us.

6/10 一般

TINA

与配偶出行, 商务旅客
No pool or hot tub rooms are ok
2024 年 5 月入住 2 晚
Manager 于 2024年05月13日 的回复
Hello TINA, We appreciate your feedback regarding the amenities at our hotel. Our team values all guest input to enhance our services in the future. We suggest checking our website for any updates or changes to our facilities. Your comments will be shared with the management for their review and consideration.

10/10 超赞

Trina

满意:清洁度、员工和服务、住宿条件和设施
It’s a great place to stay
2024 年 5 月入住 2 晚
Manager 于 2024年05月10日 的回复
Hello Trina,We are delighted to hear that you had a positive experience during your stay with us! Please feel free to reach out to our management team to share any further feedback you may have. Thank you for choosing our hotel for your visit.

6/10 一般

Sayri

满意:员工和服务
不满意:住宿条件和设施,清洁度
2024 年 4 月入住 1 晚
Manager 于 2024年05月1日 的回复
Hello Sayri, We appreciate you choosing to stay with us. Please feel free to contact us directly with any feedback you may have from your recent visit. We value your input and hope to welcome you back soon for an improved experience.

6/10 一般

Everett

Shower door broke. Overpriced. Breakfast should be included.
2024 年 4 月入住 1 晚
Manager 于 2024年04月28日 的回复
Hello Everett,We appreciate your feedback and regret any inconvenience caused. Your comments will help us improve our services. For further assistance or to discuss your stay in more detail, please feel free to reach out to our management team. Thank you for sharing your experience with us.

6/10 一般

Yolanda

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was clean and semi quiet. The dining was limited and the information was not relayed properly. In the room the info states breakfast and list times. When I arrived at 9:10 am, I was told that breakfast was over at 9 am but the information in the room and what was shared when checking in was 10 am. I only stayed at this hotel because of the breakfast offering over other places. Disappointing!
2024 年 2 月入住 2 晚
Manager 于 2024年04月24日 的回复
Hello Yolanda,We apologize for any confusion with the breakfast timings. We appreciate your feedback and will address this with our team for improvement. We strive to provide accurate information to all our guests. Thank you for choosing our hotel, and we hope you had an overall pleasant stay.

6/10 一般

Yinelly

满意:清洁度
They didn’t give me a copy of my receipt. The shower flushed a yellow water when I opened it to shower.
2024 年 4 月入住 1 晚
Manager 于 2024年04月24日 的回复
Hello Yinelly,We apologize for any inconvenience caused during your stay. For a copy of your receipt, please contact our front desk directly. As for the issue with the shower, we recommend reaching out to our maintenance team so they can address your concerns promptly. Thank you for bringing this to our attention.

10/10 超赞

Adan

满意:住宿条件和设施,员工和服务
Staff was great but room a little dingy but a bang for your buck and I would say to get to the nos it was amazing most I payed for an Uber even after the event was $20 and getting there was about $10 I just wish security was a little better because there is a lot of homeless in the area but nevertheless a great experience and would book again!
2024 年 3 月入住 2 晚
Manager 于 2024年03月29日 的回复
Hello Adan,We appreciate your kind words about our staff and the value you found at our hotel. Your feedback about the room and security is duly noted for our continuous improvement. We're glad to hear you had an overall positive experience and hope to welcome you back soon.

10/10 超赞

Adriana

满意:清洁度、员工和服务、住宿条件和设施
Staff was fast and kind
2024 年 3 月入住 2 晚
Manager 于 2024年03月27日 的回复
Hello Adriana,We appreciate your feedback on our efficient and friendly team members. We hope to welcome you back for another pleasant stay soon.

6/10 一般

Xotchil

与配偶出行
满意:员工和服务
Didn’t match picture description, I got two email stating that my reservation was cancelled. I had to call to make sure of what was going on. The Staff was very friendly and helpful.
2024 年 3 月入住 1 晚
Manager 于 2024年03月27日 的回复
Hello Xotchil, We are glad to hear that you found our staff to be friendly and helpful during your stay. As for the reservation issue, we apologize for any confusion caused and recommend reaching out to our management team for further assistance. Your feedback is valuable in helping us improve our services.

10/10 超赞

Fransis

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice staff
2024 年 3 月入住 1 晚
Manager 于 2024年03月6日 的回复
Hello Fransis,We appreciate your kind words regarding our staff members and their service. Your satisfaction is our top priority, and we are delighted to hear that they left a positive impression. Our team works hard to ensure all guests have a pleasant stay. Thank you for acknowledging their efforts.

10/10 超赞

Alexander

满意:住宿条件和设施,员工和服务
Thank you
2024 年 3 月入住 1 晚
Manager 于 2024年03月5日 的回复
Hello Alexander,We appreciate you taking the time to share your feedback with us. Your comments are important to us as we constantly strive to improve our services. Should you have any further concerns, please do not hesitate to reach out to our management team for further assistance.

8/10 还可以

Kristy

与配偶出行
满意:员工和服务
It was annoying that u get a non smoking room and people are outside smoking and drinking
2024 年 2 月入住 1 晚
Manager 于 2024年02月22日 的回复
Hello Kristy, We regret any inconvenience caused by other guests' actions. We recommend reaching out to our management team to address your concerns further. Our priority is to ensure all guests have a comfortable experience during their stay.

10/10 超赞

Samantha

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Manager 于 2024年02月20日 的回复
Hello Samantha,We are thrilled to hear you had a perfect experience with us! Please come back and visit us again soon.

2/10 糟糕

Aylin

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Do not recommend, nothing like the pictures
Manager 于 2024年02月14日 的回复
Hello Aylin,Thank you for sharing your feedback. We apologize if your experience did not match your expectations. We aim to provide accurate representations of our property through our photos, and we understand the importance of transparency. We appreciate your input and will take it into consideration for future improvements.

10/10 超赞

douglas

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Manager 于 2024年01月9日 的回复
Hello douglas,We're thrilled to hear that you had an excellent stay at our hotel! We genuinely appreciate your support and choosing us for your accommodation needs. Please don't hesitate to reach out if there's anything else we can assist you with in the future.

8/10 还可以

Cindi

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Surrounding area questionable.
2024 年 1 月入住 2 晚
Manager 于 2024年01月9日 的回复
Hello Cindi,Thank you for sharing your feedback. We understand that personal preferences for the surrounding area may vary. We value all comments and will take them into consideration for future improvements.

10/10 超赞

Francisco

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Manager 于 2024年01月8日 的回复
Hello Francisco,Thank you so much for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We hope to have the opportunity to welcome you back in the future.

10/10 超赞

Esther

满意:清洁度、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚
Manager 于 2024年01月2日 的回复
Hello Esther,Thank you for choosing our hotel for your recent stay. We appreciate your perfect rating and are thrilled to know that you had such a fantastic experience with us. We hope to have the pleasure of welcoming you back in the near future.

10/10 超赞

Musa

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Manager 于 2023年12月24日 的回复
Hello Musa,We are thrilled to hear that you had a fantastic stay with us! Our team is dedicated to providing exceptional service, and we are delighted that we met your expectations. If you have any further comments or suggestions, please feel free to reach out to us. We hope to welcome you back again soon for another amazing experience!

10/10 超赞

Mario

Manager 于 2024年02月9日 的回复
Hello Mario,Thank you for choosing to stay with us and for your excellent rating! We are delighted to hear that you had a great experience at our hotel. If you have any further suggestions or comments, please feel free to reach out to us directly. We hope to welcome you back in the future for another exceptional stay.

6/10 一般

Laura

满意:住宿条件和设施,清洁度
Armed security check-in for breakfast, which was miminal at best and horrible tasting water...
2023 年 12 月入住 3 晚
Manager 于 2023年12月13日 的回复
Hello Laura, Thank you for sharing your feedback with us. We appreciate your comments regarding the breakfast experience and water quality. We apologize for any inconvenience caused during your stay. We value your input and will forward it to the relevant department for further review.

4/10 很差

Aurelia

2023 年 12 月入住 1 晚
Manager 于 2023年12月24日 的回复
Hello Aurelia,We're sorry to hear that your recent experience at our hotel didn't meet your expectations. We always strive to provide exceptional service and would appreciate any specific feedback you have so that we can address any issues. Please reach out to our team directly so that we can ensure your concerns are resolved. We hope to have the opportunity to better serve you in the future.

10/10 超赞

Wayne

2023 年 11 月入住 3 晚
Manager 于 2023年12月22日 的回复
Hello Wayne,We are delighted to hear that you had a fantastic experience during your stay with us! We strive to provide excellent service and ensure our guests have a memorable time. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another remarkable stay!

8/10 还可以

Anna

与配偶出行
满意:清洁度、员工和服务、服务设施
Complementary breakfast some stuff was broken but it was good the place was clean quite and comfortable
2023 年 11 月入住 1 晚
Manager 于 2023年11月25日 的回复
Hello Anna, Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our clean, quiet, and comfortable accommodations during your stay. We apologize for any inconvenience caused by the broken items and appreciate your understanding. We value your feedback and hope to welcome you back in the future for an even better experience.

10/10 超赞

Christopher

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Manager 于 2023年11月24日 的回复
Hello Christopher,Thank you for choosing our hotel for your stay! I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

10/10 超赞

Paul

2023 年 11 月入住 1 晚
Manager 于 2023年11月24日 的回复
Hello Paul,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 一般

真实旅客

满意:员工和服务
不满意:客房舒适度
Our experience wasn’t too great..
The experience wasn't so great.. The bed and floor squeaked. Our official day there was no running water from around 10am-3pm which did suck because we got in late so we slept in, otherwise we’d of showered earlier if we had known.. and it was ridiculous as we couldn’t flush the toilet either.. we had to wait around 3:30pm even though we were told it would be off from 10am-11am. They shut the water off because they were trying to fix a leak and I’m assuming they did it around that time because check out was at 11am and check in at 3pm, but they did not consider those who paid for 2 nights.. Also our key was inactive even before check out time.. :(
2023 年 11 月入住 2 晚
Manager 于 2023年11月21日 的回复
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the maintenance work on the water supply. We understand the frustration of not being able to shower or flush the toilet during that period. Our check-out and check-in times are set to accommodate the majority of our guests, and we regret any inconvenience this may have caused you. We apologize for the issue with your key and will address this with our team. We appreciate your feedback and will use it to improve our service.

10/10 超赞

Leo

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Manager 于 2023年11月22日 的回复
Hello Leo,Thank you for taking the time to leave a review. We appreciate your feedback and are delighted to hear that you had such a positive experience at our hotel. It's always our goal to exceed our guests' expectations, and we're glad we could do that for you. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.

2/10 糟糕

Judith

不满意:清洁度、员工和服务、住宿条件和设施
Not good
2023 年 11 月入住 1 晚
Manager 于 2023年11月21日 的回复
Hello Judith, Thank you for bringing your experience to our attention. We apologize for any inconvenience you may have encountered during your stay. We value your feedback and will use it as an opportunity for improvement.

2/10 糟糕

karla

不满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 1 晚
Manager 于 2023年11月21日 的回复
Hello karla, We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

8/10 还可以

Grace

满意:清洁度、员工和服务、服务设施、住宿条件和设施
They did not have a cart for me to transport my luggage from the sign-in desk to my room. My friend that dropped me off had to take me to my room, which was inconvenient as he was in a hurry due to other issues he had to deal with.
2023 年 11 月入住 1 晚
Manager 于 2023年11月18日 的回复
Hello Grace,Thank you for sharing your recent experience with us. We apologize for any inconvenience caused by the unavailability of a luggage cart during your stay. Your feedback is valuable, and we apologize for any inconvenience this may have caused. Your comments will be addressed with our team for further improvement. We appreciate your understanding and hope to welcome you back for a more seamless stay in the future.

2/10 糟糕

真实旅客

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Terminate the lady that works day shift at the front desk.
The day shift lady at the front desk ruin the whole trip. She deserves to be terminated for having such a horrible attitude. They claim to be dog friendly they charged me for my support dogs and I couldn't even get dog bags to pick up their poop I had to use tissue paper from the room ridiculous asked five times.
2023 年 11 月入住 4 晚
Manager 于 2023年11月16日 的回复
Dear Guest,We truly appreciate your feedback regarding your recent stay. Our hotel values excellent customer service and we apologize for any inconvenience you experienced with our front desk personnel. However, we kindly request you to send your concerns directly to our management team for a proper investigation and resolution. Thank you for bringing this to our attention as we continuously strive to improve our services.

8/10 还可以

Juan

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Manager 于 2023年11月14日 的回复
Hello Juan,Thank you for sharing your high rating about your recent stay with us. We apologies if there are any inconveniences you had encountered. We look forward to hosting you again.

10/10 超赞

Sophia

2023 年 11 月入住 2 晚
Manager 于 2023年11月12日 的回复
Hello Sophia,Thank you for taking the time to leave us a positive review! We are delighted to hear that you had a great stay at our hotel. We strive to provide exceptional service and a comfortable experience for all our guests. We truly appreciate your feedback and hope to welcome you back in the future for another excellent stay.

10/10 超赞

Janice

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Safe and quiet
We had a very pleasant stay here. Big room. Non smoking and clean
2023 年 11 月入住 1 晚
Manager 于 2023年11月11日 的回复
Hello Janice,Thank you for choosing our hotel for your stay. We're glad to hear that you enjoyed your spacious and clean non-smoking room. We appreciate your positive feedback and hope to have the pleasure of welcoming you again in the future.

10/10 超赞

Denise

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Manager 于 2023年11月11日 的回复
Hello Denise,Thank you for taking the time to leave feedback. We appreciate your rating and are delighted to hear that you had a fantastic experience during your stay with us. It was our pleasure to have you as our guest and we hope to welcome you back in the future for another memorable stay.

6/10 一般

Regina

与家人及幼儿出行, 商务旅客
不满意:住宿条件和设施
Our stay was meh... it was ok. Pros: Good for its value. Breakfast was ok. Cons: The bed was very firm. The shower was hard to adjust hot and cold. The outlet to the refrigerator looked melted - we left a note for housekeeping in case of fire hazard. Rooms need updating, popcorn ceiling wasn't nice to look at.
2023 年 11 月入住 1 晚
Manager 于 2023年11月11日 的回复
Hello Regina, Thank you for taking the time to share your feedback with us. We appreciate your acknowledgement of the value we offer and the satisfactory breakfast experience. We apologize for any inconvenience caused by the firm bed and the shower temperature adjustment. Your note regarding the refrigerator outlet has been shared with the appropriate departments for their attention. We appreciate your comments on the room's appearance, and we have noted your suggestion for updating. Your input is valuable in helping us make improvements.

8/10 还可以

Damian

满意:清洁度、员工和服务、住宿条件和设施
A nice place to stay, rooms are very clean, it’s a safe area, there’s restaurants near by the hotel so driving won’t be as much.
Manager 于 2023年11月8日 的回复
Hello Damian,Thank you for choosing to stay with us and for your kind review. We appreciate your feedback on our clean rooms and the convenient location of nearby restaurants. We strive to provide a safe and enjoyable experience for our guests. We hope to see you again soon for another pleasant stay.

4/10 很差

Zachary

商务旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
There was hair on two of the towels when I walked and a cigarette burn in the blanket
2023 年 11 月入住 1 晚
Manager 于 2023年11月7日 的回复
Hello Zachary, Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Your feedback is valuable, and we will address this with our housekeeping team to ensure this is not repeated. We strive to provide a clean and comfortable stay for all our guests.

10/10 超赞

Kevin

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everyone was so nice and made check in and out easy
2023 年 10 月入住 1 晚
Manager 于 2023年11月4日 的回复
Hello Kevin,Thank you for your review! We're delighted to hear that our staff provided you with excellent service during your stay and that the check-in and check-out process was smooth. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience.

2/10 糟糕

Yas

满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Staff service was excellent. But, my first room was not cleaned yet. I got a replacement room and there’s no towels at all.
2023 年 10 月入住 1 晚
Manager 于 2023年11月3日 的回复
Hello Yas, Thank you for your feedback regarding our excellent staff service. We apologize for the oversight with the cleanliness of your first room. We appreciate your patience and cooperation in accepting the replacement room. Regarding the lack of towels, we apologize for the inconvenience caused. We are constantly working to improve our services and ensure a pleasant stay for all guests.

6/10 一般

Claudia

不满意:住宿条件和设施
2023 年 10 月入住 2 晚
Manager 于 2023年10月31日 的回复
Hello Claudia,Thank you for your exceptional rating! We're thrilled to hear that your stay exceeded expectations. It's always our goal to provide outstanding service and a comfortable experience for our guests. We hope to welcome you back in the future for another memorable stay.

4/10 很差

Jordan

团体旅客
不满意:住宿条件和设施,清洁度
2023 年 10 月入住 1 晚
Manager 于 2023年10月31日 的回复
Hello Jordan,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that overall, you had a good experience. We apologize for any inconvenience you may have encountered and appreciate your understanding. We hope to welcome you back in the future and provide an even better experience.

10/10 超赞

Ayodele

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 1 晚
Manager 于 2023年10月27日 的回复
Hello Ayodele,Thank you for your perfect rating! We are delighted to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back in the future.

10/10 超赞

Rosemary

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Manager 于 2023年10月25日 的回复
Hello Rosemary,Thank you so much for your incredible rating! We're thrilled to have exceeded your expectations and hope to welcome you back again soon.