90% of this 1 Star review regards our experience with the VRBO host owner. Worst VRBO nightmare…our months ahead, paid for 5 night reservation, was “lost” by host and our first night was double booked.
Next, chaos from inability to reach the host (he was out of the country). VRBO had our reservation correct, but couldn’t tell us why the property was double booked. VRBO couldn’t reach the host.
We and VRBO had no knowledge of host’s son being a contact. A neighbor told us to call the son. The son’s help was overshadowed by his words to my husband and I…“Why should I help you, if you’re just going to give my dad a bad review anyway.” The son did say “dad is old school” and nothing online at all, just a home paper calendar. No web access!
Owner finally communicated with us by email, his curt reply to me was ”You are welcome to a full refund” Future emails to my husband included excuses (it’s $65 to make a phone call from our ship). We needed a simple phone call, not hiding with emails and blaming VRBO.
Two vacation days were ruined even after VRBO found us a hotel.
The casita location is great, place was clean. Some amenities below expectations. The pullout couch is uncomfortable. The Wi-Fi service was sketchy which impacted the Roku TV.
In past reviews, people made improvement comments, but the host was immediately defensive…that’s unprofessional. We fully expect that to happen here. Several avoidable mistakes were made by host owner.