I am writing to formally express my deep dissatisfaction with a recent stay at your San Diego location and to request a full refund for both rooms booked due to unacceptable and unsanitary conditions.
We reserved two rooms:
• One King Room for 4 nights
• One Two Queen Room for 3 nights
Upon arrival, I checked into both rooms. A few hours before my daughter and her boyfriend arrived, I inspected their assigned room (the two queens), and it smelled overwhelmingly of mold. I immediately requested a room change. The replacement room appeared freshly cleaned and heavily sprayed with a deodorizer, which seemed intended to mask another odor. Initially, the mold smell wasn’t as strong, so we decided to wait and see. However, by the time they arrived and settled in, the mold odor had intensified again. After returning from dinner that evening, it was clear the deodorizer had worn off, and the room smelled heavily of mold once more.
We requested a second room change, but were told the hotel was fully booked and no accommodations were available. My daughter’s boyfriend had to work remotely the next day (Friday) from that moldy room, and he suffered from headaches all day. My daughter also woke up feeling congested, with burning eyes and clear symptoms of exposure to poor air quality. We continued asking for a room change throughout the day, but were told repeatedly there was nothing available—until nearly 4:00 PM, when they were finally offered a new room. That third room was bette