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关于圣地亚哥酒店区希尔顿逸林酒店的点评

4 out of 5
圣地亚哥酒店区希尔顿逸林酒店
1515 Hotel Cir S, San Diego, CA

点评

7.4

还可以

10 分 - 超赞。573 条好评，共有 1549 条点评" "
8 分 - 还可以。334 条好评，共有 1549 条点评" "
6 分 - 一般。260 条好评，共有 1549 条点评" "
4 分 - 很差。218 条好评，共有 1549 条点评" "
2 分 - 糟糕。164 条好评，共有 1549 条点评" "

7.4/10

清洁度

8.0/10

员工和服务

7.2/10

服务设施

6.8/10

住宿条件和设施

7.4/10

环保

点评

10/10 超赞

Yi

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I feel very happy that my room has a kid's room with bunk bed. They love the bunk bed very much except the above bed has low frame which I'm worried about the safety. I have to sleep with my kid in case she fell down in sleeping. And my room is near the elevator, so the noise is a little big. And the mattress is too soft. Others are very good.
2023 年 12 月入住 1 晚
Front Desk 于 2024年02月13日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 糟糕

JUN

满意：员工和服务
false promotion
2023 年 9 月入住 1 晚
Front Desk 于 2023年09月11日 的回复
Thank you for your review. We look forward to your next stay with us.

10/10 超赞

Quande

2021 年 11 月入住 1 晚

4/10 很差

Juan

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
..
2024 年 5 月入住 1 晚
Front Desk 于 2024年05月21日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 超赞

deryk，Garden grove

满意：清洁度、员工和服务、住宿条件和设施
Good
2024 年 5 月入住 1 晚
Danny 于 2024年05月20日 的回复
Thank you for you feedback, We appreciate your business and the time you took to leave us a review.

6/10 一般

Carmen

与家人及幼儿出行
满意：员工和服务，清洁度
Hotel looks nice on the outside and the pool is beautiful BUT the rooms need to be updated. The rooms look old, especially the carpet and doors. The bar was nice and the food in their restaurant was really good! I also loved the balcony they just need to add some chairs to sit outside.
2024 年 5 月入住 1 晚
Jeff 于 2024年05月18日 的回复
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 超赞

Arlyn，Diamond Bar

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Dog friendly
2024 年 5 月入住 1 晚
Front Desk 于 2024年05月15日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

2/10 糟糕

Nelson

与家人及幼儿出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The hotel was unsanitary not as described by Expedia reviews. Staff gets a 5 star for going above and beyond to try and upgrade our room at no charge to get us to stay.
2024 年 5 月入住 1 晚
Kim 于 2024年05月15日 的回复
Thank you for staying with us we do appreciate it! I apologize for the inconvenience that you did not find our hotel sanitary. I will address this immediately with our team to assure we are sanitary and clean at all times. Thank you, for the kind words in regards our team, we take great pride in our team as it is always the entire teams' intension to give our guest the most enjoyable stay possible and take it very seriously when we don't meet those intensions. I do hope you will stay with us again and give us another chance. Best Regards,

8/10 还可以

Steven，Cumberland

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The desk people made the stay
2024 年 5 月入住 2 晚
Kim 于 2024年05月14日 的回复
Thank you for staying with us at the DoubleTree and for your kind words regarding our front desk. We take great pride in assuring our guest have the best stay possible. We do hope to see you again soon! Best Regards,

8/10 还可以

Roman

与家人出行, 与配偶出行
满意：员工和服务
The condition and cleanliness of the facility is under par.
2024 年 5 月入住 1 晚
Jeff 于 2024年05月14日 的回复
Hi Roman,Thank you for sharing your feedback on your experience. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. Please plan to revisit us the next time you travel to the area.

4/10 很差

Tabatha

2024 年 5 月入住 1 晚
Kim 于 2024年05月14日 的回复
Thank you for choosing and staying with the DoubleTree, we greatly appreciate. We hope to see you again soon.

10/10 超赞

Francisco Xavier

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Jeff 于 2024年05月14日 的回复
Hi Francisco Xavier,Thank you for rating us 5/5. Please plan to revisit us the next time you travel here in San Diego.

10/10 超赞

monica

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Personal amable, buena ubicación.
2024 年 5 月入住 1 晚
Danny 于 2024年05月12日 的回复
Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon.

10/10 超赞

Rachael

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Convenient distance to multiple attractions and dining for families, just a little hard to park in the parking garage if you have a mid-sized vehicle or larger.
2024 年 5 月入住 3 晚
Danny 于 2024年05月12日 的回复
Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed your stay. Thank you for your time in reviewing your experience, and we hope to host you again soon.

10/10 超赞

Michelle

My favorite person was Paulina at the front desk. Excellent people skills & very accommodating♥️ She was a sweetheart!!
2024 年 5 月入住 1 晚
Danny 于 2024年05月12日 的回复
Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon.

10/10 超赞

Alexa

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Danny 于 2024年05月12日 的回复
Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon.

10/10 超赞

Marcela

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great
2024 年 5 月入住 2 晚
Front Desk 于 2024年05月7日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 还可以

Yennifer

与配偶出行
满意：服务设施，员工和服务
不满意：住宿条件和设施
Front desk is super friendly and really easy check out. The room had a lot of wear and tear, a lot of carpet stains, stains on the lamps and curtains. The shower had small holes and chips.
2024 年 5 月入住 2 晚
Front Desk 于 2024年05月7日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 超赞

Patrick

No electric or internet connection at the desk
2024 年 5 月入住 1 晚
Jeff 于 2024年05月5日 的回复
Hi Patrick,Thank you for sharing your feedback on your experience. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. I apologize for the inconvenience about the internet connection at the desk.Please plan to revisit us the next time you travel to the area.

10/10 超赞

vanessa

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My kids loved that they gave us cookies when we checked in!
2024 年 4 月入住 1 晚
Front Desk 于 2024年05月2日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 超赞

Marco

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
We had an issue with the room we originally booked but the hotel was able to upgrade us and make our stay comfortable
2024 年 4 月入住 2 晚
Jeff 于 2024年05月4日 的回复
Hi Marco,Thank you for sharing your feedback on your experience. We're pleased to hear that our hotel made your stay comfortable. Please plan to revisit us the next time you travel to the area.

10/10 超赞

Antonio

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing location
2024 年 4 月入住 1 晚
Jeff 于 2024年04月28日 的回复
Thank you for sharing your feedback on your experience. We're pleased to hear that convenient location made an enjoyable stay. Please plan to revisit us the next time you travel to the area.

8/10 还可以

anthoni

满意：清洁度、员工和服务、住宿条件和设施
Everything was very nice
2024 年 4 月入住 2 晚
Jeff 于 2024年04月27日 的回复
I can't thank you enough for writing and sharing this lovely review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travellers know about your exceptional extended-stay experience here at DoubleTree. Please come and see us again.

10/10 超赞

Saralyn，Tucson

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was excellent
2024 年 3 月入住 1 晚
Front Desk 于 2024年04月26日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 一般

Alvaro

与家人及幼儿出行, 商务旅客
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
El estacionamiento es terrible, tuve un choque con uno de los postes de estacionamiento que no estaba visible, y es sumamente reducido. además las habitaciones les hace falta remodelación.
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月26日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 超赞

Andres

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay! Front desk was great and the room was very clean! Love the balcony and close to everything
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月26日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 超赞

Alexandria

2024 年 4 月入住 1 晚
Front Desk 于 2024年05月13日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 一般

Nicholas

与家人及幼儿出行
满意：员工和服务
不满意：服务设施，清洁度
The staff was very nice and professional. The room, furniture, and decor was all very old, dirty, or broken in our room. This included: Bath with rust stains on the floor and broken drain plug Light that wouldn't turn on Outlets loose or broken into the wall Spare outlet on lamp fixture broken Blood or similar color stain around couch Sliding balcony door handle and lock falling apart Coffee pot not plugged in and no outlet nearby. Pack n play was an old metal crib on wheels Bug in crib sheets provided Cookies were not available on check in and got the later and they were very undercooked. I love doubletrees! I'm actually not very picky but so many small things that should not cost too much to fix have all been left unresolved. The staff was great but whoever managing the hotel has been overlooking some basic care for the rooms. Everyone sharing a microwave in the lobby is also a drag.
2024 年 4 月入住 2 晚
Front Desk 于 2024年04月24日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 很差

??Leila

团体旅客
满意：员工和服务
不满意：住宿条件和设施
When I walked in my room, there was an odor and the hotel is very dated. The AC Didn’t work because I was hot at night The staff was excellent, but Would never stay there again
2024 年 4 月入住 2 晚
Front Desk 于 2024年04月24日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 超赞

Nathalia

满意：清洁度、员工和服务、住宿条件和设施
Excelentes las camas, se descansa muy bien, buenos detalles al recibirte y en la habitación, el personal amable,
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月24日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 超赞

Michelle

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
From the warm cookie at check in, too the server who ran to the liquor store to get us playing cards... we had a great experience!
2024 年 4 月入住 1 晚
Danny 于 2024年04月22日 的回复
Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon.

4/10 很差

Darlene

与家人及幼儿出行, 与家人出行
不满意：服务设施，员工和服务
I rented two rooms. First, One room was dirty with oily smut in and on the windows and curtains. Second, they changed my room from what I originally ordered and after I protested. I was given two noisy rooms, one near the elevator and the other near the ice machines. The last room they placed in also had a strong chemical smell. I was terribly disappointed.
2024 年 4 月入住 1 晚
Danny 于 2024年04月21日 的回复
I am so sorry to hear that your stay was anything but welcoming and enjoyable. Please accept my sincere apology for your letdown. We strive to provide every guest with an exceptional stay and would love the opportunity to host you again to show that we care about you and your opinion of our hotel. We hope to see you again.

4/10 很差

Gilbert

与家人及幼儿出行, 与家人出行
不满意：清洁度
My sink was clogged. Room had a funny smell and they never said anything about a $30 a day parking fee. Mind you there is nowhere to park off site.
2024 年 4 月入住 2 晚
Danny 于 2024年04月21日 的回复
I am so sorry to hear that your stay was anything but welcoming and enjoyable. Please accept my sincere apology for your letdown. We strive to provide every guest with an exceptional stay and would love the opportunity to host you again to show that we care about you and your opinion of our hotel. We hope to see you again.

6/10 一般

kurt

The jacuzzi hot tub was broken.there was only one person working the breakfast area . One person to seat people take orders delivered food and take moneyalot of trash and homeless people no public transportation
2024 年 4 月入住 2 晚
Danny 于 2024年04月21日 的回复
I am so sorry to hear that your stay was anything but welcoming and enjoyable. Please accept my sincere apology for your letdown. We strive to provide every guest with an exceptional stay and would love the opportunity to host you again to show that we care about you and your opinion of our hotel. We hope to see you again.

4/10 很差

Samantha

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The employee at the front desk was very accommodating and allowed us an early check in, so that we could get ready for the wedding we were in town for. However, the room felt very dirty and not worth the price we paid for it. I’m pretty sure the bedsheets and pillowcases were not changed from the people before us. The carpet was disgusting and we didn’t want to take off our shoes. Very average and dirty hotel room for the price we paid.
2024 年 4 月入住 2 晚
Front Desk 于 2024年04月18日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 超赞

Richard

2024 年 4 月入住 1 晚
Front Desk 于 2024年05月2日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 很差

Lindsay

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Danny 于 2024年04月11日 的回复
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

6/10 一般

Moni

商务旅客
满意：服务设施，员工和服务
不满意：清洁度
Wasn’t bad
2024 年 4 月入住 3 晚
Danny 于 2024年04月11日 的回复
Your feedback is welcomed and appreciated. Thank you for your time in reviewing your experience, and we hope to host you again soon.

6/10 一般

Luis

不满意：员工和服务
2024 年 4 月入住 1 晚
Danny 于 2024年04月11日 的回复
Your feedback is welcomed and appreciated. Thank you for your time in reviewing your experience, and we hope to host you again soon.

2/10 糟糕

Margarita Sofia

2024 年 4 月入住 3 晚
Jeff 于 2024年04月28日 的回复
Please accept my sincere apology for your letdown. We strive to provide every guest with an exceptional stay and would love the opportunity to host you again to show that we care about you and your opinion of our hotel. We hope to see you again

10/10 超赞

Kiara

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Kb 于 2024年04月9日 的回复
Thank you! We hope to see you again soon.

8/10 还可以

lien，La Quinta

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything is good except Hotel didn’t have conditioner. The bottle empty 😥
2024 年 3 月入住 1 晚
Front Desk 于 2024年04月8日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

8/10 还可以

Luis

与家人出行, 商务旅客
满意：员工和服务、服务设施、住宿条件和设施
Carpet had really bad stains but other then that's was nice
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月8日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 超赞

Catia

带宠物出行, 与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Doubletree Hilton Hotel Circle had an easy check in process and was very clean. This hotel was located close to grocery stores, pet stores, etc.
2024 年 3 月入住 2 晚
Front Desk 于 2024年04月8日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

6/10 一般

Ana

与家人出行
不满意：住宿条件和设施
The bed sheets had brown stains and there was dust on the furniture. I had to call housekeeping to change the sheets. They did not take the time to make sure the room was clean before putting someone in the room.
2024 年 4 月入住 1 晚
Danny 于 2024年04月6日 的回复
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

2/10 糟糕

Kairy

与家人及幼儿出行
不满意：清洁度、服务设施、住宿条件和设施
Please don’t fall by the beautiful pictures. This place is not what they show you online. It is old, dirty, and falling apart. We booked three rooms and we were there for about an hour when I noticed our floor was wet we decided to go down and see if they can give us a refund and we would go look for another hotel. They said no, they could charge us early check out at $75 and we can leave. I asked why the floor was wet and the mentioned it was because the carpet had just been washed but when I lifted the towels that I laid down it was spilled coffee. We all had our kids and we just felt like the hotel was not clean enough.
2024 年 3 月入住 2 晚
Danny 于 2024年04月6日 的回复
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

6/10 一般

Nova

满意：员工和服务
2024 年 4 月入住 1 晚
Danny 于 2024年04月6日 的回复
Thank you for your review. I am very sorry to hear that you had a disappointing experience and sincerely apologize for the areas we fell short of meeting your expectations. Your feedback is important to us and helps us improve future guest experiences. I appreciate you taking the time to share your thoughtful reflections.

8/10 还可以

Hay

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
不满意：服务设施
It was hot in the room when we got there. Temperature was set to 82, we tried to lower it to 75 but had to to it a few times because the controller is right below the vent so it stops because the air blows cold air at it but the room is still hot. Wondering why that spot was picked for the air controller is beyond me.
2024 年 4 月入住 1 晚
Front Desk 于 2024年04月4日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

4/10 很差

Rina

满意：住宿条件和设施，员工和服务
不满意：清洁度
2024 年 3 月入住 1 晚
Front Desk 于 2024年04月4日 的回复
Thank you for your review. We look forward to your next stay with us. - Hotel Management

10/10 超赞

Rodolfo

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Danny 于 2024年04月3日 的回复
We're happy to hear from you and glad you enjoyed your time at our DoubleTree. I'm pleased you found our accommodation and service to be exceptional. We appreciate you choosing our hotel while visiting San Diego on business. Thank you for your kind feedback, and we look forward to hosting you again.