Terrace/patio
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Reviews of Villa Pacandé

2.5 out of 5
Villa Pacandé
200 mts Norte del Puente de Itiquis, San Isidro, Alajuela

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 57 reviews" "
Rating 8 - Good. 21 out of 57 reviews" "
Rating 6 - Okay. 10 out of 57 reviews" "
Rating 4 - Poor. 5 out of 57 reviews" "
Rating 2 - Terrible. 5 out of 57 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Rosanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Lovely Mountain Setting
Our room was very spacious and on the first floor. We even had a balcony at the other end of the room. The pool was small and a disabled person in our party could not get in it because there were no handrails. The setting was up in the mountains north of Alajuela and the air was fresh at night. We will return to this hotel because it is not far from the airport.
Stayed 1 night in Apr 2023

2/10 Terrible

Kelly

Travelled with family
Disliked: Cleanliness
The property is generally run down and not very clean.
Response from marc on 26 Dec 2022
thats weird we just renovate the whole place.. jaja and you write this... grngos

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very peaceful, however the breakfast was not buffet as indicated.
Stayed 3 nights in Oct 2019

2/10 Terrible

wiliam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STEER CLEAR and RUN, DON"T WALK AWAY
Absolute worst experience I've had in thirty years! Booked a "family" room that showed a king, double and a twin....arrived at 11pm to find a dormitory room w bunks(w double on bottom) down a dingy hallway. When I complained there was a VERY ugly exchange w a second man obviously there for muscle....warning me to be careful or else.....Needless to say, we left....and booked a true family room at Rosa de las Americas.....clean, comfortable and SAFE
Stayed 1 night in Jan 2019
Response from marc on 5 Feb 2019
it's fun you can even be real writing this kind of things.. only you will believe this and we send to expedia the web cams with the sound where you said clear all this is shit and how you insult all of us at 11 pm and how you start screaming and ringing the bell of your car to wake upo all the people.. thats funny when you book a family room for 50 bucks for 6 persons and you even can be like tyhis good luck maleducado.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and convenient location
We were a group of family & friends travelling together and this was a great find for us to be able to get clean, comfortable, safe, and affordable rooms at the same property during the high season. It is conveniently located between sought after tourist locations (like Poas and La Paz, etc), but still in town. We appreciated the restaurant & bar so we could relax after a day of sightseeing back at our property. Wifi is a struggle in general in CR because of the volcanic mountains, but our connection here was one our better experiences for bandwidth and speed. The photos are of nearby attractions like la Paz and Poas. Last, I am unclear if they can accommodate all the time, but they even let us leave our luggage while sightseeing after our checkout so we didn't have to worry about our rental car getting broken into! This staff and property were one of our favorite stays.
Stayed 1 night in Jan 2019
Response from ramon on 12 Jan 2019
muchas gracias y apreciamos muchisismo vuestro detalle , de reservar con nosotros y que os sintierais como en casa.. pura vida ..ramon-.villa pacande

6/10 Okay

Terry

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2018
Response from ramon on 20 Dec 2018
pura vida gracias

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price!
Stayed overnight because I needed to be close to airport. The price was great for what you get. Owner went above and beyond for us.
Stayed 1 night in Nov 2017

10/10 Excellent

Maubrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
I was very impressed with the people that were in charge. Would definitely recommend this place to all my friends.
Stayed 1 night in Oct 2017

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
We were there over night. We paid an uber to drive us there. It was around $5. We didn't stay long, so I can't say much. Great service though.
Stayed 1 night in Jun 2017

8/10 Good

Arg, Oakland, California

Liked: Cleanliness, staff & service, property conditions & facilities
Great price, you get what you pay for
Great price if you're just looking for a place to spend the night in. Super close to the Poas Volcano, only 50 min away from downtown San Jose, the receptionists are super friendly. The guy who works the night shift helped us out a lot. We checked out at 3 30 am, he even came to knock on our door at 3 10 am to make sure we were awake so we wouldn't miss our flight. WiFi worked great Room and hotel are kept clean No AC in our room but they have nice weather all year round sof you don't need it. Hot water worked No TV, unless you reserve a room with TV. No pool I would stay there if I ever go back and I do recommend it
Stayed 2 nights in May 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraud on my credit card by the hotel
Hi, I'm a Canadian tourist on vacations with my wife. The hotel owner charged my credit card for unauthorized transactions. I had to disclose everything to the master card fraud department and it is under investigation.
Response from Marc on 7 Sept 2019
Hi you book it for one night same day cancell and change to the next and never show up we send you a email telling you that we were full and 5 min later saying that no we have your room!! And you never answer any email thats right? Yes you never answer so you make us lose two rooms night befause of you irresponsbaility not mine! Next time be more responsable and dont write comments when i can answer back and telling you all this and make you see that you are who made a msitake not me!

2/10 Terrible

JAY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but Dirty Rooms and Dirty Coffee Cup
+ Good quiet location - Shower does not drain and water accumolates - Breakfeast cups are not washed properly and are dirty - Coffee was horrible and luke warm coffee

10/10 Excellent

Adam, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful owner/manager, pleasant rural setting
First off, let me recommend, to any and all travelers, that they AVOID entry to Costa Rica at all costs. I have been to more than 80 countries, and found, during my short visits, that Costa Ricans are consistently devious and difficult to deal with. There is a tremendous amount of theft and petty crime which I've never experienced anywhere else in the world. Nevertheless, if you MUST be in Costa Rica, as I had to be for a brief 20 hour transit from Guatemala to Panama, then you can't do better than Villa Pacande. The key is that the owners are not Costa Rican but from Spain, and they are helpful, really going out of their way to ensure comfort and a pleasant stay for guests. Unfortunately, my rental car was broken into while parked in San Jose, but Mark, the manager of Villa Pacande, lent a hand in getting my life back in order by allowing me to use the computer at the hotel and providing transportation to the airport. He also assisted a Canadian couple that was staying at Villa Pacande, victims of a separate robbery on the same day. Besides Mark's generally great attitude, the rural setting is beautiful, peaceful, and, best of all, close to the airport so that you can escape from the Costa Rican people as soon as possible. The dog, Luna, is one of the best behaved animals I have ever come across. Rooms are comfortable, although Air Conditioning would be a plus, however for most people it isn't necessary since the altitude and location away from the city ensure cool nights.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Stayed a night here before flying out of airport. Very good value, great staff, comfortable bed and we would definitely stay here again.

8/10 Good

Gary, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marc at the front desk was very helpful. The email reaction time was within minutes. This is a great hotel for backpackers and younger travelers. The restaurant in the courtyard was convenient. Very nice people.

4/10 Poor

Bradford, Good option close to the park

Disliked: Cleanliness, property conditions & facilities
Lots of potential BUT lacking in cleanliness
The Good Nice staff Hot shower Close to downtown Alajuela Sitting area and chairs outside room Green space On site restaurant The Bad - which carries more weight than the good in this case Stain on pillowcase Dirty dishes as breakfast Nice but smelly dog Cat hair on furniture in common areas Poor drainage in shower (builds to ankle deep when showering)
Response from General Manager on 1 Sept 2016
escribo en español porque es mas facil.. todo lo que mi gato se sienta yo lo limpio al momento los cojines no se de donde hablar porque en las sillas no tenemos.. limpiamos cada dia todo pero como tu has dicho estamos rodedado de bosque y cuando llueve como lo etsa haciendo por mucho que limpies es imposible buen dia

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good for the price
The place is good for the price you pay. Kind of backpacking place

10/10 Excellent

joanna, Bournemouty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely stay again
This was our second stay here and we will definitely come back again. Great rooms-large comfy beds & very welcoming atmosphere. Helpful and friendly people.

10/10 Excellent

joanna, Planet Earth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay-Comfortable beds Helpful & Welcoming
We had a comfortable relaxed stay at Villa Pacande after our flight. It is very chilled and welcoming. Good ok, unlimited coffee & hot water for tea all day. Marc is very helpful for information from anything to bus routes, itinerary ideas and car hire. Adrian behind the bar (and chef) is also great.. Unfortunately Alueija itself is not so great but has shops & us close to the airport..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming Owners, Peaceful Location
Very friendly owners, two playful cats and one sleepy dog. They served fresh fruit and coffee for breakfast, the room had a tv and private bathroom, the towels were free, and there were rocking chairs and outdoor seating areas. I'd go there again!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Perfect host
The diner Was so good! The host did everything for us and gave us a lot of tips and advice for our travel. The Room Was very basic, has to be refresh and not that clean.

10/10 Excellent

tiffany, Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely grounds, clean room and very relaxed hotel!
Only stayed one night before our flight out if San Jose. Room and property was clean and in a convenient location. The manager was extremely helpful, friendly and made our stay extremely pleasant. For the price, it was a great find. I would recommend this hotel to any budget travelor!

6/10 Okay

murjoe, Harrison mill b.c

Disliked: Room comfort
Out of the mainstream
The place was passable but a far cry from 3 star at best 1star and over nite to or from airport but not easy to find.l found better places in town less money and more user friendly
Response from marc on 4 Dec 2015
this is not a 3 star hotel its a b&b not rating with stars!

8/10 Good

Luminita

Liked: Staff & service
Friendly stuff and very helpful!!!

8/10 Good

Earl, Maine, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great little place
We had a great stay here for our first trip to costa rica. Best thing of all was the service. The staff was very friendly with lots of great advice for our trip. They were very helpful with car rentals, restaurants, and tips on where to go and what to do. We stayed there twice during our trip and the rooms were quite comfortable with great little balconies overlooking their beautiful gardens. We will definitely stay here again on our next trip to costa rica.

10/10 Excellent

Jeffery, Wyoming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive!
This little hotel was amazing and the staff were as well. It felt like a home away from home and there is a small bar about 100 meters away from the entrance and down the road that was quite great as well!

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Zimmer sehr muffig. Es riecht nach altem Rauch und nach Toilette. Auch die Matratze. Leider gibt es keine Tür zur Dusche. Alles sehr alt und abgewohnt. Frühstück war gut, besonders der Kaffee.
Stayed 1 night in Apr 2021
Response from marc on 8 Apr 2021
danke machine!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

8/10 Good

Charly, Bayern

Liked: Staff & service
Pacande
Das Hotel hat schöne Zimmer bis auf das Mehrbettzimmer!Das Hotel hat eine schöne überdachte Terasse. Der Kontakt ist sehr angenehmer Kontakt! Ich hab meine letztm 2 Tage im Costa Rica 🇨🇷 da gebucht aber ein anderes Zimmer! Der Preis ist voll i.O.
Stayed 2 nights in Nov 2017

8/10 Good

Julio César

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial
Gracias
Stayed 3 nights in Oct 2017

8/10 Good

Rosa, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable
El recibimiento y el trato del personal ha sido muy buena. La habitación amplia con terraza muy bonita y acogedora. Los espacios comunes muy agradables también.
Stayed 3 nights in Jul 2017

10/10 Excellent

Yasmine, Wien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhiges Haus mit schönem Garten
Dies ist eine wunderbare Unterkunft mit einem sehr schönen Garten in ruhiger Lage. Es ist ein bisschen weiter weg vom Zentrum, aber ideal, wenn man in Ruhe ankommen und gut schlafen will! Das Frühstück ist sehr gut, der Besitzer ist sehr hilfsbereit und das Zimmer war schön!
Stayed 1 night in Jul 2017
Response from marc on 22 Jul 2017
thanks for your wonderfull review!!! marc

4/10 Poor

Florence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es pesimo, los gerentes simpáticos pero la habitación sucia, el baño también, el lugar es bonito pero las habitaciones nada que ver, el desayuno muy pesimo también

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Céline, Fort de France

Liked: Staff & service
Bon rapport qualité prix
Hotel proche de l'aéroport, nous y avons séjourné à notre arrivée et à notre départ du Costa Rica. Ambiance bon enfant et personnel accueillant. Les chambres sont simples mais rien à dire pour ce tarif. Possibilité de diner sur place bien pratique.

8/10 Good

Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix mais bruyant
Nous sommes arrivés à l' hôtel Villa Pacande en Navette depuis l' aéroport pour 15 dollars la course en passant par Alajuela (bouchons et moche). L' accueil était normal,l' hôtel est correct ainsi que les chambres, le jardin est joli, l' avantage est le rapport qualité prix (33 dollars avec le petit déjeuner), l' inconvénient principal est le bruit, l' hôtel est situé en sortie de ville pas très loin de la route dans une côte et on entend toute la soirée et le matin les motos et les bus monter leurs régimes moteur. Un point négatif mais à prendre en compte. Sinon nous avons réceptionné notre voiture le lendemain à 7h directement à l'hôtel, très pratique à faire pour éviter l'attente et l'accès des agences à l'aéroport. Nous sommes restés qu'une nuit ça suffit largement pour le coin à part Poas et l'aéroport.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Backpacker Hostel
Austattung der Zimmer o.ä. lässt keine Wohlfühlatmosphäre zu.
Response from marc on 5 Apr 2017
nice review!

8/10 Good

Emilio, buena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buena,solo estuve una noche de paso

6/10 Okay

Mario

Liked: Staff & service
Un lugar para continuar un viaje
Cómo un lugar para pasar la noche funciona bien, la entrada al lugar es bastante angosta por lo que hay que entrar con cuidado, sólo llegue a dormir así que no tuve oportunidad de ver como son las instalaciones, con respecto a la habitación como mencioné para pasar la noche es más que suficiente, el baño si era algo pequeño pero el echo de ser privado era algo bueno. Como observación el tuvo del lavamos goteaba y el agua del baño bajaba demasiado lento. El WiFi no me funcionó, más sin embargo no lo necesitaba por eso no fui donde Marc a ver que pasaba. La atención por parte de Marc es muy buena, una atención muy cordial y con una muy buena disposición a ayudar. En síntesis si lo que buscan es un lugar como punto de parada para continuar con su viaje este es un buen lugar ya que los precios son muy accesibles. Saludos
Response from General Manager on 18 Oct 2016
hola gracias por el comentario pero yo soy mas partidario de que si te gotea algo en la hab no crees que es mejor decirmelo a mi al dia siguiente para yo saber y poder arreglarlo y no esperar a leerlo aqui? despues el wifi lo digo siempre en el check in varias veces y esta apuntado por todo el hotel la contraseña que es villa002 justo al lado de la habitacion que estubiste lo tenias bien grande! un saludo

6/10 Okay

Shane

Disliked: Cleanliness, property conditions & facilities, room comfort
Nabij SJO airport
Prima overnachting gehad, kamer niet heel schoon. Wel warm water gelukkig! Staff was heel vriendelijk en ontbijt was lekker (toast met jam!).

6/10 Okay

valerie

Liked: Staff & service
Disliked: Room comfort
Bon rapport qualité prix, confort de base et Wi-Fi personnel accueillant et bar restaurant sur place...ne pas s'attendre au luxe mais depaysant

8/10 Good

Verified traveller

Disliked: Cleanliness, room comfort
Parfait pour se rapprocher de l'aéroport ; l'hostel est située à environ 10 minutes en taxi de plusieurs bons petits restos.

10/10 Excellent

Yannick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un bon souvenir
Excellent accueil dans cet hôtel. Au calme au Nord de San José. Très bon petit déjeuner. A recommander.

8/10 Good

roxane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Très bien place sur la route en direction de POAS pour éviter les bouchons de San Jose depuis l'aéroport. La douche n'était pas très nette.

10/10 Excellent

ri, k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice
It's a really good place, but it's a little bit far from the airport.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities
Guter Tipp ausserhalb Alajuela
Guter Aufenthaltsort abseits Alajuela, nahe am Flughafen. Freundliches Personal. Saubere Zimmer.

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort