On 4/5, the toilet broke and the property manager could not repair the toilet until the next afternoon. So, we were told to use the bathroom facilities in the lobby and were given access to a unit 2 floors above ours for toilet access. I told manager that it was not satisfactory. We are seniors and having to use the toilet in places other than our room was a hardship. The Assistant General Manager, Jacob Jutkins, agreed to refund the larger room's night stay and explained that would be more than happy to explain the situation to Expedia. The refund had to be made by your business. So, we now await your business to make the adjustment. If I do not hear from you within 48 hours, I plan to call Customer Service.