San Rafael del Sur San Rafael Church Hotels

"In an all-inclusive resort, I expect to have food at all times. We showed up at 5 pm hungry from the airport and were told dinner is till 7 pm. There is no other option but to wait because there are no additional restaurants to buy food or snacks. My room shower overflowed and all the room floor got wet; I had to call the front desk and have maintenance come to fix it and dry the floor. The door key kept getting inactive, so it’s not up to date like other inclusive hotels around the world. At the end, we ended up leaving for Managua and not staying the full length we actually booked for."

"Hotel staff have been rude and disrespectful to us during our stay we’ve asked to talk to the manager they tell us manager isn’t there "

"Super convenient Clean"

"Appears to have had all finish carpentry done by a diy’er. No door on the shower and a barn door on the bathroom. Zero sound dampening. It sounded like the shower was right next to the bed. The finish work had random exposed screws. "

"I would not stay here again. On the day of my check-in, around midnight, the hotel informed me that they had no room available for me. I was already getting ready to leave for my flight when I received the message, and I ended up flying to Nicaragua without knowing where I would be staying that night. This was especially frustrating since I had made my reservation back in December for a wedding. Eventually, the hotel was able to accommodate me by the time I arrived, but only because someone from the wedding advocated on my behalf. Without that, it felt like the hotel was prepared to leave me without a place to stay. When I arrived at 2:30 pm, my room was still not ready, and there was no apology for the stress they caused during my travel. They offered a “complimentary” welcome drink, which was already included with my Expedia reservation. The amenities are very outdated. The spa experience was poor and felt unprofessional. Music was played from a phone, and they didn’t even have Spotify Premium—advertisements interrupted the massage. I could also hear staff chatting loudly outside the room. That said, the massage itself was good. Kudos to the masseuse, who clearly did her best. The issue is with the hotel for not providing the proper environment or resources for their staff. Overall, after all the stress leading up to the trip, the stay was not worth it."

"Used the pool everyday. Would have been nice to have had a booklet with information about the area. Didn’t know a lot about area til a few days before we were going home. Was a nice place, nice and secluded. Needed some creature comforts."

"Very good customer service "

"Area was nice, views spectacular and restaurant staff was extremely nice. The only thing that I was not happy was with is that the power went out and nothing was communicated to the guests. Had no idea about the situation. A simple "

"Love everything about it the personel"