Santa Clara Bar Hotel

"Owner was very friendly and welcoming. He made sure we had everything we needed. The room was clean and comfortable. The area was very safe and close to coffee shops and restaurants."

"Everything was nice and clean. The breakfast was filling but the night shift guy lacked people skills and was lightweight rude."

"The hotel is worse than a motel. There is no staff on site after 7pm, you have to call a number to get you to the office to talk to someone on a Kiosk to check in. There is a lady on site to give you the key but extremely rude and unprofessional. The room was cheaply renovated and has strong toxic chemical smells that suffocate you, makes us nauseous, open the door and window does not help. If you have problems, you have to call a number that the people on the phone that just either ignore you or forget about it. You waited long time for the help but the help never come. Finally, you have to call again and be directed to the Kiosk again . The lady on site finally showed up to change to another room for us, but with the same chemical smells. We told the that we can not stay in the room and need to cancel and refund the reservation, the lady says “fine”. Late 11:00pm, we finally found another hotel to stay. Almost one week passed, we have not received refund, terrible. "

"overall was good"

"The room was clean and the staff were very nice."

"It was nice"

"While the stay was ok. I has to leave early and after I checked out I realized I had left a clothes bag in my room. I contacted the onsite guest services. Spoke with "Danielle" very nice and accomadating. She contacted house keeping and they were able to locate. "

"The main reason I stay is for the comfort sleep of the mattress. ⭐⭐⭐⭐⭐"

"Room was good except for some spiders in the bathroom. Outside on our patio neighbors left their dirty dishes, we complained and 90% was cleaned. They accidentally put a$345 hold on our credit card after we already paid expedia. I complained we were going to use that for dinner and breakfast. They gave us lounge access for snacks not dinner but did give us breakfast, they better not charge us for their error. Pool and hot tub were nice, most of staff polite and helpful. Eileen in the lounge was the best! "