Santa Maria del Monte Hotel with Pool

"The staff was not as hospitable or willing to help with bags or simple requests."

"This was our first vacation in a long time because my wife has a brain tumor and can't fly, but we finally took the time to go to Lake Como because it was a place she always wanted to visit. It starts off with us booking a handicap room by accident, and to DOWNGRADE to a cheaper room, reception asked for 150 euroes. We politely declined after a long battle over why we are paying for a downgraded room and went to our room. Inside this room, the A/C is dripping loudly, and the Concierge told us this is a known issue with this room, so we then asked the reception for a different room. In this different room, there is a loud clicking noise since we enter the room every 5-10 seconds. I again call the reception and ask for a different room because now it is just a joke. They send concierge to "check" the problem, he walks in for 10sec and walk around and say he will get us a new room. The next room we are put in (still handicapped room despite us visiting a normal room that had no issues whatsoever) where the concierge visited prior to us to confirm this room is okay so we don't move a 4th time, and surprising to no one this room has the same clicking noise. I then call the reception for the 4th time asking for a new room and I told the lady it is extremely offensive that she sends someone to check if I am lying to her about the noise. She then starts to argue with me and lost her temper, which in the moment felt extremely professional of the hotel staff. The next time I called, I"

"If you are catching an early flight, stay here. For most flights you can walk to your gates from your room; for easyjet, you can take the shuttle right outside the hotel entrance , about 10-15 mins ride."

"Great breakfast included. Great location, shuttle was very efficient and hotel was beautiful!"

"The room was lovely, and the view from the balcony over the lake was wonderful to wake up to each morning! Breakfast was delicious- loads of choice and all the food was very tasty. Staff were always very professional and friendly. We will definitely be coming back again."

"Beautiful hotel. Friendly staff allowed us to check in early and check out late. They even gifted my Fiance and I a champagne bottle. Room was beautiful clean and the views were amazing!"

"The staff were so accommodating and friendly. The food was incredible and the spa was very relaxing"

"Clean and confortable hotel with paid shuttle service to the airport. Good option for the price for a family of 4 with bed and sofa bed (executive room)"

"Nice and clean room, helpful staff, complete breakfast, nice rooftop terrace with bar and pool, close enough to walk to downtown."