Santa Monica Hotel with Pool

"It was good "

"Overall the hotel was nice and cute but the staff quality is quite missing. When I arrived I noticed that there’s no electricity from the outlets close to the desk. Both phones were not working (as I was trying to ask housekeeping to pick up my laundry). I went to front desk asking the phones to be fixed and laundry to be picked up to which got the response that they will send a technician to fix the phones but I will need to call to get laundry pick up. About 30 mins passed by the technician came and said that the cable is broken and requires a bigger fix on weekday, but he put a temporary fix for the phones. Then I called housekeeping to pick up the laundry, waited for an hour and nobody came, called again and waited for another 1.5 hours and still no one. Then I called to front desk complaining about it and finally someone showed up to pick up the laundry. Overall I felt that the quality of service I’m receiving is not as smooth as expected and it took quite some effort to get a simple task addressed. Plus the cable broken was quite out of expected for a hotel of this price range. I also wrote them an email to offer this piece of feedback but got completely ignored. At this stage I'm really disappointed with how the hotel handles customer experience!"

"Fantastic location in Hollywood area and so close to tons of shops and restaurants. Good parking option at the ovation if you decide not or pay the price for valet parking. Furniture conditions could be improved inside the hotel specially the doors to the rooms and the TV stands and bathrooms. I was very happy with our start otherwise."

"The staff are excellent. A small hiccup with the room booking and they went above and beyond to remedy the situation. The breakfast at Fig was delicious. Highly recommend. "

"We stayed there for two days. The room was clean. Lobby nd lunch menu were good. The cost was very reasonable in light of being close to the beach. Parking per day was $57 (self-park)."

"Make sure to pack ear plugs! I've stayed there before but forgot how loud the it is there. It sounds like the windows are wide open! They should provide ear plugs, but they don't, so make sure you do! Its in a location that is close to a lot of great places, but it is the city, so its a but sketch at night. The staff is great, the place is clean, and its great price."

"We went to an LA Kings game right across the road. Was absolutely perfect! Everything you need for a good nights rest."

"I was very disappointed with my stay. I had booked a balcony ocean-view room with two beds, not realizing they were only full-size. I was traveling with my parents, who are in their mid-80s, and unfortunately, they were unable to sleep comfortably at all. The beds were quite uncomfortable, especially considering how expensive the hotel is. Each morning, we were also woken up by loud screaming and yelling from homeless outside, which made the experience even more unpleasant. Additionally, the customer service was poor, and the rooms did not live up to the value advertised. The photos on the website were misleading and did not accurately reflect the actual condition of the rooms. Overall, this stay did not meet expectations, and I would not consider returning after paying over $1000 for two nights."

"It was really bad "