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Reviews of Hilton Garden Inn Sonoma County Airport

3 out of 5
Hilton Garden Inn Sonoma County Airport
417 Aviation Blvd, Santa Rosa, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 484 out of 769 reviews" "
Rating 8 - Good. 212 out of 769 reviews" "
Rating 6 - Okay. 55 out of 769 reviews" "
Rating 4 - Poor. 13 out of 769 reviews" "
Rating 2 - Terrible. 5 out of 769 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming staff evening and morning
Stayed 1 night in Apr 2024

8/10 Good

Frank

Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for a night or two. Rooms clean and recently updated. Definitely value for the money. Next to a business park with a nice walking path and ponds.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very quiet and conveniently located.
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Stayed 1 night in Mar 2024

8/10 Good

David, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, conveniently located near Santa Rosa airport.
Stayed 1 night in Feb 2024

8/10 Good

Ralph

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

John

Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities
Perfect location for airport
Stayed 1 night in Jan 2024

10/10 Excellent

MELODY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Yadira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great from the front desk to the breakfast crew.
Stayed 1 night in Dec 2023

8/10 Good

Anita L

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stay
Good location to airport and hotel has FREE shuttle service! Staff very friendly and room service good but a bit pricy. Nonetheless, all-in-all a good experience.
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property would stay here again
Stayed 1 night in Nov 2023

6/10 Okay

Enrique

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, a little old and rooms could be cleaner. Ok customer service. Excessive pet fee of 50. Dining options around convenient and walkable.
Stayed 1 night in Nov 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for our need
Stayed 1 night in Nov 2023

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

10/10 Excellent

Helen, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
new clean nice staff near the airport
Stayed 1 night in Oct 2023

6/10 Okay

melina

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really convenient to the airport.
Stayed 1 night in Oct 2023

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a long week and was looking forward to a decent night's sleep. The group that checked in to the room next door to me were loud and rowdy until the wee hours of the morning. They were yelling, laughing, talking very loudly, kids running up and down the halls. When I called the front desk a number of times, nobody answered. In fact, none of the marked buttons on the phone for guest services, reservations, room service, etc, worked. I got up and tried calling an 800 number I was given to combine my two Hilton Honors accounts and it was outside of business hours. I had no sleep that night and paid $300 for my room. Needless to say, I was very disappointed at my stay at this Hilton and will think twice about booking with them again. The staff were very professional and friendly, which I appreciated very much. However, sleep is really important to me and the fact that I could not reach staff when I needed their help was enormously frustrating.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, pretty surroundings, clean & quiet.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kristin

Travelled with family
Liked: Amenities, property conditions & facilities
Nice place
Stayed 2 nights in Sep 2023

10/10 Excellent

Barbara

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, I had my dog with me and everyone was receptive to her, and helpful. Very nice location and I was able to walk around the property and take my dog. Very nice environment, very easy to the airport but very quiet too.
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2023

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, grounds were attractive, staff was very pleasant & helpful, good eating & drinking options in hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ups and Downs
We had a restful night and nice breakfast. The carpet by the elevators is either a different color or very dirty. (It was much darker.) Indoor pool and spa were not relaxing due to bright lights and being too warm inside the space. Ventilation was needed. Our checkin was lovely.
Stayed 1 night in Aug 2023

8/10 Good

Lea

Stayed 1 night in Aug 2023

4/10 Poor

Gary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff is very good, property is a bit worn
Stayed 1 night in Aug 2023

10/10 Excellent

Bruce

Liked: Amenities, property conditions & facilities
It was all just easy and staff was awesomr
Stayed 1 night in Aug 2023

10/10 Excellent

Caroline

Stayed 1 night in Aug 2023

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Stayed 5 nights in Jul 2023

10/10 Excellent

Samantha

Stayed 1 night in Aug 2023

10/10 Excellent

Julie, Ventura

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Garden Inn Sonoma County Airport was the half-way point on our trip. The facilities and room are good, like other Hilton Garden Inns we've stayed at, but the staff and service here were outstanding. Very attentive, polite, professional. Made our short stay that much more enjoyable.
Stayed 1 night in Jul 2023

8/10 Good

Liuba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a stay to visit Safari West the next morning. We enjoyed the pool and staff is super helpful and friendly. Breakfast was wonderful, great choices. Belgian waffle was a hit. Had to knock off 1 star for how uncomfortable the Queen bed was. We didn't have a good night's rest. The mattress has sort of "soft top" that makes it squishy. I woke up tired with a sore back.
Stayed 1 night in Jul 2023

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Its proximity to the KSTS Airport was very helpful
Stayed 1 night in Jul 2023

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect.
Stayed 1 night in Jul 2023

8/10 Good

Elena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Airport
Stayed 1 night in Jul 2023

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Sonoma Wine Country
This hotel was terrific. Convenient location just off 101 but very quiet. 10 minutes to Healdsburg Plaza. Modern, clean, very helpful and courteous staff, large & comfortable rooms, small bar & cafe adjacent to the lobby, in the heart of Sonoma wine country at very reasonable prices. Will go back!
Stayed 2 nights in Jun 2023

10/10 Excellent

Amy, Stewarts Point

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy
Stayed 1 night in Jun 2023

10/10 Excellent

Rosa

Stayed 1 night in Jun 2023

10/10 Excellent

James, McKinleyville

Stayed 1 night in Jun 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Jun 2023

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff went out of their way to make us comfortable, They make recommendations on what winery to visits.
Stayed 2 nights in May 2023