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Hotel Universal

3.0 star property
Guests start their day with a complimentary breakfast buffet and later relax in the outdoor entertainment area - perfect for unwinding after exploring

Choose dates to view prices

Hotel Universal, in the city center, offers travelers a welcoming base with practical amenities for extended stays. Enjoy high-speed WiFi, convenient laundry facilities, and an on-site grocery store for quick snacks and essentials.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
The current price is HK$523
HK$549 total
includes taxes & fees
20 Jun - 21 Jun
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About this property

Hotel Universal

  • Property highlights
  • A free breakfast buffet, a corner/local shop and laundry facilities are just a few of the amenities provided at Hotel Universal. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities such as an outdoor entertainment area.
  • You'll also find perks such as:
    • Free self-parking
    • A TV in reception, smoke-free property and a water dispenser
    • A 24-hour front desk
  • Room features
  • All guest rooms at Hotel Universal offer perks, such as laptop-friendly workspaces and air conditioning, as well as amenities, such as free WiFi.
  • Extra conveniences in all rooms include:
    • Showers and shampoo
    • Wardrobes/cupboards, daily housekeeping and desks

Similar properties

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Kids’ pool
7.4 out of 10, Good, 437 reviews
The price is HK$377
HK$395 total
includes taxes & fees
26 May - 27 May
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Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: noon
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of BRL 50.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Pet fee: BRL 50.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Frequently asked questions

Is Hotel Universal pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of BRL 50.00 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Hotel Universal?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Hotel Universal on 20 Jun 2026 start from HK$523, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Universal?

Self-parking is free at this property.

What time is check-in at Hotel Universal?

Check-in start time: 2:00 PM; check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Hotel Universal?

Checkout is at noon.

Where is Hotel Universal located?

Situated in Santarém, this hotel is within 1 mile (2 km) of Paraiso Shopping Center, Municipal market and Santarem's Harbor. Port of Santarem and St. Raymond Parish are also within 2 miles (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.2

Cleanliness

8.0

Amenities

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 18 out of 28 reviews
Rating 8 - Good. 7 out of 28 reviews
Rating 6 - Okay. 0 out of 28 reviews
Rating 4 - Poor. 3 out of 28 reviews
Rating 2 - Terrible. 0 out of 28 reviews

Reviews

Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortável

Confortável
Stayed 3 nights in Apr 2025
Verified

4/10 Poor

Carlos

Disliked: Staff & service
para el precio que cobran, hay otros hoteles en esa zona con mejores servicios por un costo menor
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

JOHABI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atendimento, equipe educada e sempre disponível. Um ótimo café da manhã!
Stayed 2 nights in Dec 2023
Verified

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel novo , quartos pequenos mas funcionais , otimo cafe da manha .
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Rodrigo A.

Stayed 1 night in Feb 2026
Verified

8/10 Good

Willian Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Tarcisio

Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Tarcísio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Tarcísio

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Johnatan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Giancarlo

Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Wanderson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024
Verified

4/10 Poor

Uri

Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Fabio

Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Herena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Guido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Paulo

Stayed 1 night in Jun 2024
Verified

10/10 Excellent

MARCELO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

PABLO

Stayed 1 night in Jun 2024
Verified

8/10 Good

Ohanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

cintia

Stayed 1 night in Apr 2024
Verified

10/10 Excellent

L

Stayed 6 nights in Jan 2024
Verified

8/10 Good

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Verified

8/10 Good

Flávia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023