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Reviews of Pousada Portas da Amazônia

3 out of 5
Pousada Portas da Amazônia
Rua 28 de Julho, 129 - Centro, Praia Grande, São Luís, MA

Reviews

7.2

Good

Rating 10 - Excellent. 37 out of 145 reviews" "
Rating 8 - Good. 49 out of 145 reviews" "
Rating 6 - Okay. 33 out of 145 reviews" "
Rating 4 - Poor. 14 out of 145 reviews" "
Rating 2 - Terrible. 12 out of 145 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Lheiner

Travelled with family
Liked: Staff & service, property conditions & facilities
The property has a lot potential however their do need to better some important items,the breakfast is very poor and their need to upgrade where flies won’t be all over the food ,also because the heat and flies the place needs fans , other then that when we went there was under construction so is normal not to be everything do way we expect but stuffs was very friendly and like I mention when the place is completed reformed is very unique . This is a good criticism ❤️
Stayed 1 night in Apr 2024

6/10 Okay

Mark, Kent

Travelled with family
Disliked: Amenities
My Niece and I only stayed here 1 night, old saying, "you pays your money, you takes your choice, pictures make it look grand, maybe many years ago! as for staff speaking French/English etc etc, they must have all been off. Put in a wash to be done, had to ask 4 times when it would be ready, as we were checking out, came back WET, and found out later that Traveling towel was missing. If you want cheap local. this is for you.
Stayed 1 night in Oct 2023

10/10 Excellent

Carlos

Stayed 1 night in Aug 2023

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pousada Portas da Amazônia was a nice experience in the historical area of São Luís. It was great to stay here and see the historical part of the city. The food served was good and the pousada had a lot of historical details. There are a lot of options within walking distance to eat, shop, and other activities. We loved seeing the history from the city firsthand.
Stayed 1 night in May 2023

8/10 Good

Mariana

Travelled with family
Liked: Staff & service, property conditions & facilities
A propriedade é muito bonita e bem conservada. Os atendentes foram atenciosos e educados. O Centro Histórico de São Luís está abandonado, mas ainda é um lugar lindo e cheio de cultura.
Stayed 1 night in May 2023

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful colonial building
Stayed 2 nights in May 2023

6/10 Okay

ELIO

Travelled with group
Liked: Staff & service
Essa eh a primeira pousada/hotel que visito em minha vida em que tive que comprar sabão para poder tomar banho. Tb não havia shampoo nos banheiros. Toalha de rosto estava encardida. Parede do quarto estava suja próxima a cabeceira (precisa de nova pintura). Esperava mais pelo preço pago.
Stayed 1 night in Nov 2022

6/10 Okay

Gerda, Lynbrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is fine, the breakfast is ok, the staff is friendly. The problem is that the pousada is on a street with no car access. The is not disclose when I make the reservation. The taxi left the guesses 2 blocks away, and this is a bad situation because we have to carry our baggage in the street. Next day we have a pickup for to go to Barreirinhas and again the problem, we have to drag our luggage 4 blocks away because no cars at the street. Never more i will stay or recommend this place.
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Great Location! Highly Recommend.
Stayed 1 night in Jun 2021

8/10 Good

Wesley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great place and location to explore and experience São Luís. Most definitely I would stay again.
Stayed 1 night in May 2021
Response from alessandro on 3 Jun 2021
thanks Wesley, you will ever welcome!

10/10 Excellent

Rosalia, Hawaii

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Loved the rustic rooms and the antique ambiance that I experienced at this beautiful hotel!! Nestled in a sweet little town in São Luis, on a beautiful cobblestone road that took me back in time to a moment when life was more simple and peaceful! I will definitely be staying here again when I return to Brazil!!!
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the historical centre and it’s a very nice old building. However, there is a bar directly below, still in the hotel which is very loud and it goes all night. Really don’t know what they thought that was a good idea.
Stayed 3 nights in Nov 2019
Response from Comrcial e Reservas on 16 Jan 2020
Thank you very much for your comments are always of great value to improve our services !! Happy 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Great Location
Stayed 1 night in May 2019
Response from Rony on 8 Jul 2019
Hello, Thanks to share with us your experience! Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

2/10 Terrible

Joanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Hotel and would never recommend
I stayed with my husband and in laws before heading to Lençois. The hotel is located within the historical town. The historical town is charming however very run down. So do not expect too much. Quite a few people on the streets however that is not too bad. If the hotel was nice and comfortable you could put up with the location. The rooms are dirty and poorly maintained. We changed room once and my in laws changed three times. There was black tape on the shower tap so you do not electrocute yourself! Honestly it is a bit shocking. The staff are in over their heads, trying to help but do not! The lobby is dark and smells like cat urine. The breakfast is poor. There were flies over the cut fruit, and the staff just waved their hands over it to move the flies on - DISGRACEFUL! The most frustrating part is that the hotel building could be beautiful. It has so much potential but is run down and poorly managed. I would not recommend this hotel to anyone.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to historic district
Great culture, food, bars nearby. Live music many nights. This is not a quiet getaway, you are in the center of a lively entertainment district so don't complain about musicians making "noise."
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable stay In colonial style!
Beautiful colonial building! Nice breakfast :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely historic building.
Front rooms lovely, very quiet street, as no cars allowed.

10/10 Excellent

KB, Sao Paulo, Brazil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning historic mansion in centro
The pousada is very well located in the historic core. The attached pizzeria was delicious. The pousada is on a pedestrian-only street which may be a consideration if you are arriving late at night. I heard that it becomes very loud on Friday and Saturday nights but the area felt a bit abandoned when we arrived Sunday night. The building is gorgeous, with insanely tall ceilings and a lovely courtyard. Breakfast was good. Room was clean and comfortable though we had a dripping tap. Our room was at the back of the pousada so it was very quiet.

10/10 Excellent

Joël

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

ADAIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito aconchegante
Pousada é uma construção antiga mas muito aconchegante! Tem um bom cafe da manhã e o pessoal é muito hospitaleiro!
Stayed 2 nights in Oct 2023

8/10 Good

Sonia

Stayed 6 nights in Sep 2023

2/10 Terrible

Thiago

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutamente horrível! As fotos do quarto luxo são pura enganação. Não existe esse quarto com 3 janelas. A cozinha onde toma o café tem cheiro de barata. As colaboradoras são absolutamente mal educadas, exceto o recepcionista. Minha esposa foi pedir ovos mexidos, e a funcionária disse estar se paciência... 4 dias e em apenas 1 fizeram a limpeza do quarto. Não recomendo em hipótese alguma, nem se for sua última opção. Absolutamente péssimo. Um estrangeiro proprietário que certamente está zombando de nós brasileiros. Não consigo pensar em algo diferente disso.
Stayed 4 nights in Sep 2023

2/10 Terrible

Rita de Cássia

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

2/10 Terrible

NATALIA

Stayed 1 night in Aug 2023

10/10 Excellent

Lucia

Stayed 3 nights in Aug 2023

10/10 Excellent

JULIANA

Stayed 2 nights in Jun 2023

8/10 Good

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospedagem legal retrô!
Experiência legal pois o quarto é todo retrô apesar de tudo antigo e mesmo centro no Centrinho o barulho foi super ok para dormir. A melhorar: atendimento bem razóavel.Ficar pagando a cada item de consumo na recepção impede o hóspede de consumir. Pq não fazer como TODOS os hoteis onde vc paga no check out? Papel higiênico parece uma lixa - horrível. Tampa da privada menor que o vaso e sabonete vc tem que pagar. Paguei mais 300 na diária e fica dificil imaginar que pagando isso não dá pra incluir um sabonete barato no quarto, pequeno como qqer hotel...
Stayed 1 night in Jun 2023

8/10 Good

VIVIANE

Liked: Cleanliness, staff & service
A cama me matou
Equipe simpática, quarto limpo, porém não havia toalha de rosto, nem sabonete e xampu. Outro problema era o colchão e os travesseiros, muito velhos e ruins
Stayed 1 night in Jun 2023

2/10 Terrible

JAIME, CAGUAS

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Buena ubicacion. La propiedad en general esta en mal estado, sucia y necesita una fumigacion urgente.
Stayed 2 nights in Jan 2023

2/10 Terrible

WAGNER D

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NÃO HOSPEDAGEM NESSA POUSADA
Experiência péssima. Lugar insalubre e sem higiene alguma nos quartos e tampouco nos ambientes comuns. Exemplo é o péssimo café da manhã: salão que é servido o café com carcaças de frango espalhadas pelo chão para consumo de gatos. Não tem serviço de quarto e nem troca de toalhas; Wi-Fi nao funciona. Custo-benefício não existe pois é exatamente o contrário do que se diz no site.
Stayed 2 nights in Jan 2023

4/10 Poor

Luciene Maria da

Disliked: Property conditions & facilities
Não aconselho está pousada... café da manhã sem variedades, todos os dias a mesma coisa! Infelizmente tem ratos... a única coisa que se salva, é o atendimento na recepção... os outros funcionários, nada simpático!
Stayed 5 nights in Jan 2023

10/10 Excellent

Paulo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

Antonella

Stayed 1 night in Aug 2022

6/10 Okay

Silvana

Liked: Cleanliness, property conditions & facilities
CASARÃO HISTÓRICO BEM NO CENTRINHO
HOTEL LIMPO COM LOCALIZAÇÃO EXCELENTE.
Stayed 1 night in Jun 2022

8/10 Good

christiano

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Tudo ok
Ótima Pousada. Tudo certo. Só tive um pequeno problema com o ar que pingava um pouco dentro do quarto. Pelo preço da diária, a Pousada poderia oferecer sabonete para os hóspedes
Stayed 1 night in Aug 2022

6/10 Okay

Ivana

Stayed 2 nights in Jun 2022

10/10 Excellent

silvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização maravilhosa
O hotel é um charme, com decoração rústica, contudo, não possui elevador, para idosos fica complicado. A localização é 10 - bem no centro. Fomos super bem atendidos.
Stayed 1 night in Jan 2022

8/10 Good

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hospedagem razoável.
Acomodações rústicas, estrutura antinga, sem elevador. Hotel e café da manhã simples e imediações com muitas escadarias.
Stayed 3 nights in Nov 2021

4/10 Poor

GLEISON JULIANO

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa
O atendimento foi bom, o local é bem simples e a rua de acesso está com bloqueio. Se for de uber. O uber vai te deixar na rua de cima. O café da manhã tem pouquíssimas opções, precisa melhorar
Stayed 2 nights in Oct 2021

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização, no centro histórico, na rua considerada ima das mais bonitas do país, perto dos principais pontos turísticos. Staff simpático, bom tratamento, café da manhã dentro do esperado. Quarto amplo, ainda possui uma ante-sala. Um 'porém': não fornecem material de higiene pessoal, apesar de dizerem o contrário. A programação da tv é precária, apenas alguns poucos canais locais. Para quem tem assinatura da Netflix, Globoplay,... pode acessar com a sua senha.
Stayed 3 nights in Aug 2021

6/10 Okay

Luis

Travelled with family
Disliked: Cleanliness
Precisa de melhorias
Lugar muito bom perto do centro histórico de São Luis!!! Casarão do século 19. Seria muito legal se as instalações do prédio fossem melhor cuidadas! Café da manhã lamentável! Toalhas estavam rasgadas!!! Mas apesar de tudo foi ok pela experiência de ficar no centro histórico
Stayed 1 night in Jul 2021

6/10 Okay

Lincoln Colares

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Informar a Pousada que higiene é fundamental
Pousada muito bem localizado no centro histórico de São Luís. Mas não é informado que o Taxi não chega na porta da Pousada. Temos que descer uma ladeira puxando malas. Tb não tem nenhuma acessibilidade. Café da manhã muito simples mas bom porém não vi nenhuma preocupação com a Pandemia do COVID. O quarto não tem nada a ver com a foto que está no site do Hoteis.com. É muito pior . O banheiro muito sujo e o fundo do vaso sanitário era horrível de sujo. Falta de limpeza.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atendimento e localização!
A recepção e atenção q tive no meu momento de chegada foram excepcionais! Recebi um upgrade de quarto q foi sensacional! Café da manhã tb disponibilizado em minha chegada antes do horário do checkin! Ótimo! Lounge super aconchegante tb! Mto obrigada a toda equipe!
Stayed 1 night in Jun 2021

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minha noite em sao luis
Fomos muito bem recebidos. O quarto era amplo com uma varanda para o jardim interno. A locamizacao eh perfeita para quem quer conhecer o centro historico, mas a noite a vizinhanca é meio estranho. A construção tem 300 anos e eh muito charme, mas precisando de um pouco de manutenção. O café da manhã eh justo e tipo bufet.
Stayed 1 night in Jun 2021

10/10 Excellent

Francisco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Atendimento em local lindo
Local incrível, arquitetura linda bem no centro histórico de São Luis. O proprietário recebe as pessoas com extrema simpatia e cortesia.
Stayed 1 night in Jun 2021

10/10 Excellent

Gabriela

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021