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Reviews of Hotel Belas Artes SP Paulista - Managed by Accor

4 out of 5
Hotel Belas Artes SP Paulista - Managed by Accor
Rua Frei Caneca 1199 Consolacao, Sao Paulo, SP

Reviews

8.4

Very good

Rating 10 - Excellent. 440 out of 995 reviews" "
Rating 8 - Good. 399 out of 995 reviews" "
Rating 6 - Okay. 103 out of 995 reviews" "
Rating 4 - Poor. 21 out of 995 reviews" "
Rating 2 - Terrible. 32 out of 995 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Mary, Vancouver, canada

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient located between paulista avenue and frei caneca mall. Spacious rooms and a decent restaurant. Breakfast is pretty good too.
Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

JimBrunswick, East Brunswick, NJ

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well-maintained. The location is very nice.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly, and the place was very clean.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

6/10 Okay

Corey

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Nice but a bit run down
The lobby, room and restaurant were nice but dated and not well kept up. You could stay at a nicer hotel in Sao Paulo for the same price. The staff was wonderful, so friendly and helpful! Overall the place needs a refresh or a full remodel.
Stayed 1 night in Jan 2020

4/10 Poor

Dominik, Montreal

Travelled with partner
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Convenient location in São Paulo
The hotel is in a convenient location in São Paulo. The breakfast is good but the hot beverage machine, i.e. coffee dispenser, did not produce a good tasting coffee.
Stayed 4 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Reception is terrible. It took them 3 times to give me the correct room despite the hotel being at very low occupancy - I asked for a quiet room with a double bed. 3 trips back to reception and they did not even apologise. Breakfast was one of the poorest I have ever had. Poor selection. Not fresh and not replenished. Rooms are now tired. I was told I would be put in a refurbished room, but it was the same as the others. I booked this hotel twice in the same trip. I won’t be returning as the location is the only thing it has in its favour.
Stayed 2 nights in Nov 2019

10/10 Excellent

Ricardo, Mexico

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near Avenida Paulista . Big room . . 100% recommended
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Staff is extremely friendly. Property is a bit worn.
Stayed 2 nights in Nov 2019

10/10 Excellent

Tommy, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our second time staying at this location during our trip. Staff was welcoming and room was large and the area around the Hotel was great.
Stayed 2 nights in Oct 2019

10/10 Excellent

Tommy, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast in the morning, close to Avenida Pualista and other busy streets for shopping and eating! Metro stations are pretty close by and there is a Carrefour within a block of the hotel.
Stayed 2 nights in Sep 2019

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, spacious room
Nice, spacious room. Vague and uncharming reception area. Maintenance could be improved, visible wear and tear in my room. The location was lovely.
Stayed 3 nights in Sep 2019

2/10 Terrible

Mark, Palm Springs, California

Disliked: Amenities, property conditions & facilities
Lobby and common areas look 4 Star; rooms are 2 stat at best. My room telephone never worked even though I made management aware of it upon check in. Electrical outlet in bathroom hung from the wall; room furniture looked old and scratched; shades on room lamps were dirty; bath towels were thin and worn; only one bath towel supplied on arrival.
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities
Hotel is well located but check-in (and out) can be a long wait. Often just one person working, and each transaction is time consuming. Wifi is not reliable. Rooms can be cold. Nice buffet breakfast. Staff helpful when asked. Best thing is the great location a couple of blocks from Av. Paulista. A Carrefour market a block away. Gym across the street offers day passes.
Stayed 4 nights in Aug 2019
Response from Juliana Bueno on 29 Aug 2019
Dear Guest, Thank you for sharing you experience! We do hope to have the chance to welcome you back to Pullman in the future and to restore your faith in the hotel and us.

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Great location. We overnited here on our way to our sons wedding. Lots of restaurants in the area The rooms are a bit dated. It would really be nice if hotels brought back baths. My husband has issues and a bath would definitely help him out. All in all, I would stay here again.
Stayed 2 nights in Aug 2019
Response from Juliana Bueno on 29 Aug 2019
Dear Erika, Thank you very much for such a nice review about your last stay with us. Hope we have the pleasure to welcome you back soon!

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Way too basic. Stark. No English. ......... 50 characters is too much. I’m done.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from Juliana Bueno on 22 Jun 2019
Obrigada por nos avaliar!

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I've been staying in this hotel for a few years and this last time the room wasn't as clean, dusty, gaps between floor boards, closets smelled of mold, scratches and scuffs all over the floors, closets and walls, mattress was old and uncomfortable, bathroom could use a good scrub, shower was broken, had to call maintenance to fix right upon check in. Had to redo the key card almost daily. Requested to have my room changed the first night, front desk said it was impossible and never followed up during my 8 night stay. Housekeeping forgot to clean my room on the last day.
Stayed 7 nights in Apr 2019
Response from Juliana Bueno on 1 Aug 2019
Dear guest, Thank you for taking the time to tell us about your experience.We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We really hope to welcome you back very soon, in the meantime, please let us know if we can be of any further assistance, and if we can help you plan your next visit to São Paulo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location; quiet rooms, considering the proximity to the nightlife on Augusta & friendly staff.
Stayed 6 nights in Mar 2019
Response from Juliana Bueno on 31 Mar 2019
Dear guest, Hope we have the pleasure to welcome you back soon!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good hotel, staff is helpful and very nice, and breakfast is good. My main concern was with the room, both in terms of cleanliness and that it’s a bit run down.
Stayed 2 nights in Mar 2019
Response from Juliana Bueno on 31 Mar 2019
Dear Guest, Thank you very much for such a nice review about your last stay with us. Hope we have the pleasure to welcome you back soon!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff is awesome in every department! Extremely attentive staff, very calm and professional.
Stayed 1 night in Mar 2019
Response from Juliana Bueno on 12 Mar 2019
Dear Guest, Thank you very much for such a nice review about your last stay with us. Hope we have the pleasure to welcome you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Juliana Bueno on 1 Apr 2019
Prezado Hóspede, Obrigada por avaliar o Hotel Belas Artes SP Paulista. Esperamos recebê-lo novamente.

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2019
Response from Juliana Bueno on 1 Apr 2019
Dear Guest, We were very happy to see your comments on Expedia! It would a pleasure to welcome you back on your next trip to São Paulo!

8/10 Good

Verified traveller

Liked: Room comfort
It will do for a long weekend.
The hotel was in the perfect location to walk around mostly. The furnishings were a little warn and the room was very plain/empty. No art. No side tables. No rug. No extra sitting chairs, and we had a suite! The breakfast was great though, and service was relatively responsive, but we had to call for more towels 3 times before they came.
Stayed 3 nights in Feb 2019
Response from Juliana Bueno on 26 Feb 2019
Dear Sir, Thank you for sharing your experience. It would a pleasure to welcome you back on your next trip to São Paulo!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
for a business trip, it was very pleasant. exactly what I needed. excellent location
Stayed 4 nights in Feb 2019
Response from Juliana Bueno on 26 Feb 2019
Dear Sir, Thank you for sharing your experience. It would a pleasure to welcome you back on your next trip to São Paulo!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, excellent breakfast, nice large room
Stayed 2 nights in Feb 2019
Response from Juliana Bueno on 26 Feb 2019
Dear Guest, We are very happy you enjoyed your stay and we hope to see you soon!!!

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for a solo gay traveller
Very comfortable hotel. I stayed in a suite, which was quite affordable at US exchange rates these days. Way more room than I needed. Everything was clean, and nicely kept. Breakfast was extensive and tasty. I especially liked that it was close to Rua Augusta, and the restaurants there, and still close to Paulista. One thing to note - my flight arrived at 5:00 am, and I knew I didn't want to wait to check in, so I booked a night in advance. However, when I arrived, they indicated that they would have let me pay a half day rate for an early check in, so you may want to consider that. I'll stay here again, if only to be part of the melee of Sao Paulo life.
Stayed 3 nights in Dec 2018
Response from Juliana Bueno on 26 Feb 2019
Dear Guest, How nice to read such a positive impression that you felt about staying with us! We are very happy you enjoyed your stay and we hope to see you soon!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean. I had a suite which was nice but the bed on the side a sleep on sloped down but I was still able to sleep. Breakfast had a good selection but was lukewarm. The property was located in a convenient place to local shopping between two major malls. Despite the downs I would stay at this hotel again
Stayed 3 nights in Dec 2018
Response from Juliana Bueno on 26 Feb 2019
Dear Guest, How nice to read such a positive impression that you felt about staying with us! We are very happy you enjoyed your stay and we hope to see you soon!!!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Close to Paulista avenue and good area of Sao Paulo. There are a lot of restaurants nearby. Breakfast is good but the service could be improved.
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Rooms were very old and ugly. Thin walls and you could hear everything in adjacent rooms
Stayed 2 nights in Nov 2018

10/10 Excellent

Anathi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel located close to Paulista Avenue and other attractions... the staff was friendly
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor staff attitude and poor service. Hotel is nice, but staff takes advantage of guest
Stayed 2 nights in Aug 2018
Response from Juliana Bueno on 23 Aug 2018
Dear Guest, We are sorry to read that our service and staff did not live up to your expectations. It is disappointing to identify that you did not enjoy your time with us. We are most grateful for your feedback, which is such a precious source of information for us, regardless of whether it is good or bad, and helps us monitor the service we make available to our guests. We do hope to have the chance to welcome you back in the future

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Juliana Bueno - Gerente Geral on 6 Aug 2018
Olá Mahesh, Agradecemos verdadeiramente que tenha nos respondido a esta pesquisa e esperamos que nos dê a oportunidade de recebê-lo num futuro próximo.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a great area for partying and eating.
Stayed 4 nights in Jul 2018
Response from Juliana Bueno - General Manager on 3 Aug 2018
Hello Matthew, Thank you for sharing your experience! We are happy to know that you liked our location and our hotel. It would a pleasure to welcome you back on your next trip to São Paulo!

8/10 Good

FRANCIS

Liked: Cleanliness, property conditions & facilities
Fair but good location
It changes a lot since they bought it. When it was Golden Tulips Hotel it was very clean and receptionist are so welcoming now it’s so difference

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
More like a 2 star hotel.
Definitely not a 4 star hotel, except for the price! The room and furniture were really shabby, the breakfast wasn't good. It was more like a 2 star hotel. Not worth it and will not be going back.
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room (apart from the smelly carpet). Breakfast was disappointing however. Room was a bit noisy (lift shaft and adjacent building works). Overall I liked this hotel.
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice hotel, convenient location
Had to change room since toilet would not work properly. Telephone was not working for a day.
Stayed 5 nights in Mar 2018

8/10 Good

Guilherme

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2018
Response from Juliana Bueno - Gerente Geral on 11 Apr 2018
Olá Guilherme, como vai? Muito obrigada pela sua avaliação! Ficamos felizes em ser a sua escolha! Esperamos acolhê-lo novamente em breve! Abraços, Juliana Bueno!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from Juliana Bueno on 5 Feb 2018
Prezado hóspede! Ficamos felizes em acolhê-lo e receber o seu feedback! Muito obrigada pela avaliação! Esperamos revê-lo muito em breve! Abraços!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
When we checked in our room was not clean. A lot of dust. The rooms are outdated and not at all what you see on the website. Fortunately they gave us another from which was clean. But still the same outdated rooms. You could not see outside the windows. Have not been cleaned for a lot of time. Breakfast is great. Staff is very friendly.
Stayed 4 nights in Jul 2017
Response from Verena Mattos on 31 Aug 2017
Dear Guest, Thank you for taking time to give us your valued opinion. We are really sorry that your experience at our hotel was not good. We would like to express our sincerely apologize and as the General Manager of the hotel I would like to take responsible for it. We want to offer our guests the best of our services. I know that is not possible to come back on time, but I would like to ask you for an opportunity to surpass your expectations on your next visit to São Paulo. Anything you need, do not hesitate to contact me, it is going to be a huge pleasure to receive you again as our guest. Sincerely, Verena Mattos Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
modern in midst of chaotic city
good one night
Stayed 1 night in Jul 2017
It was an immense pleasure to receive you at Golden Tulip São Paulo Paulista. Thank you for taking the time and attention to share your experience at our hotel. We are very pleased to realize that we have managed to achieve our main objective, to offer you our best service and service. Regards, Ana Carolina Borzani Front Desk Manager

2/10 Terrible

Medalit, Lima

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
O e of the worst experiences
Made a reservation for 2 nights. The first night arrived at 11pm and the couldn't gave me a decent room. I had to call asking for a hangenas the door did not close properly. After that I accepted a room because the door locked and I was so tired. Ok, the window was broken and all the air went through. The floor "cracked" all the time. That bathroom had insects. The shower was dirty. i left the room the following day at 9 and returned ay 7. The door did not open. The key did not work. Went downstairs and waited for more than 15 minutes. After that the receptionist just changed the key. No words. When I asked her for at least a "we are sorry" message she said she does not speak Spanish Awful from every side Not recommend en at all
Stayed 2 nights in Jun 2017
Response from Verena Mattos on 31 Aug 2017
Dear Mr. Medalit, Thank you for taking time to give us your valued opinion. We are really sorry that your experience at our hotel was not good. We would like to express our sincerely apologize and as the General Manager of the hotel I would like to take responsible for it. We want to offer our guests the best of our services. I know that is not possible to come back on time, but I would like to ask you for an opportunity to surpass your expectations on your next visit to São Paulo. Anything you need, do not hesitate to contact me, it is going to be a huge pleasure to receive you again as our guest. Sincerely, Verena Mattos Operations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four star experience at center of the action
Beautifully appointed hotel. Awesome breakfast with hot and cold items including a cook to order omelette station on weekdays morning. Top notch bar and restaurant. Comfortable lobby. Walk out to two packed street of top notch restaurants, bars, and local boutique styled shopping. Exquisite ambience indie movie screening theaters galore with cafe and rainforest parks. One short block to Paulista Ave. where everything happens on both weekdays and weekends. Liberdale and its Asian restaurants and attraction are short uber ride away.
Stayed 1 night in May 2017
Response from Ana Carolina Borzani on 20 Jun 2017
Dear Guest, good afternoon. How are you? Thank you for taking the time and attention to share your experience at our hotel. We are very pleased to realize that we have managed to achieve our main objective, to offer you our best service and service. Regards, Ana Carolina Borzani

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a quick business trip.
The staff was very helpful, and gave excellent advice on the surrounding area, transportation, etc. The room was newly furnished and felt fresh and clean. The lobby was sparsely furnished, cavernous, and uninviting. The location in an older quarter of town had its challenges, e.g. entry access, sidewalks, driveway, etc.
Dear Mrs. Jeanne , good afternoon. How are you? Thank you for taking the time and attention to share your experience at our hotel. We are very pleased to realize that we have managed to achieve our main objective, to offer you our best service and service. Regards, Ana Carolina Borzani accommodation

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a great location
A great hotel for a stay in Sao Paulo. Clean, comfortable, friendly service, reasonable breakfast. Great location for getting the local vibe.
Dear Mrs. Gareth, good afternoon. How are you? Thank you for taking the time and attention to share your experience at our hotel. We are very pleased to realize that we have managed to achieve our main objective, to offer you our best service and service. Regards, Ana Carolina Borzani accommodation

2/10 Terrible

Amit

Disliked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort