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"Very traditionel nice surroundings"

"Very friendly staff check in through check out. "

"We were unaware on our reservation through Hotels.com that our reservation included breakfast and dinner. We stayed at the hotel for 4 nights and dinner was basically the same every night - not what I am looking for in a vacation. Still the dinner is very good. Having said that, all the food is very Japanese, so not what all travelers can do. The hotel itself is gorgeous with amazing amenities. The staff lovely although not too comfortable with English which is fine of course. We particularly...

"The staff at the front desk was very helpful with ordering taxis and were so friendly"

"Hotel is quite old but great location"

"The rooms were very clean the house overall was very nice and new. "

"I have often visited this hotel for work, as the minister for their wedding chapel, but this was the first time I stayed as a guest. The onsite onsen is very niceand the views over Sasebo City and the 99 Islands group is amazing from just about anywhere in the hitel. "