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"Check in straight forward, actually let us in before the check in time (which is very unusual for Japan)."

"We used the hotel elevating parking which is connected to the hotel. Within a minute of pulling up to the facility, front desk staff came out to assist with the parking. Additionally, when we notified the front desk that one of the washer/dryer machines was not working, again, staff arrived within minutes to get it working. Excellent location near restaurants and a short walk to the Kurashiki historical district. "

"Excellent location near the old quarter Good facilities Great staff. Rooms are a little small "

"Good"

"O quarto é ótimo. Com proteção de som que nos protege de qualquer barulho vindo dos corredores e etc. Os atendentes da recepção foram muito corteses e prestativos."

"The hotel felt as if it had been renovated from an old love hotel. There were amenities and candies placed at the front desk, but when I tried to throw away the candy wrapper and asked a staff member where the trash bin was, they didn’t take the wrapper and simply handed me a garbage bag instead. The breakfast tasted good and was satisfying, but the dining area was right next to the front desk, so it didn’t feel relaxing. Since the word “spa” was in the hotel’s name, I expected to unwind, which is why I booked it, but I think I could have relaxed more at a regular chain hotel. If you are looking for something cost-effective, I would recommend it. However, if you want to relax, I would suggest choosing a different hotel."

"Clean and comfortable room. So glad I booked a room with castle view. We had the Superior Twin Room, 23m2. The view was just amazing! And we got to see the castle at different times of the day. The hotel offers welcome drinks. Not just standard drinks but hot chocolate, too! Thank you! The breakfast room also has view of the castle! So nice!! Buffet breakfast has standard items plus dishes using local ingredients (or famous local dishes?) For example, miso soup with pork and pumpkin, rice mixed with squid, Swiss roll with sweet potato, apple caramel cake and mochi with red bean. No other hotel we stayed in had these. Compliments to the chefs! On top of that, there was a Kyushu Food Festival on at the Fukuyama Castle grounds the weekend we were there. We got to experience that. So lucky. Joining in to do morning exercises before sunrise in front of the castle was another memorable experience!! "

"The room: AC was not working during our stay, but the room gets pretty warm, so opening windows or using the fan becomes very important. Pillows do not allow for anyone but side sleepers to use easily. They are very very dense and hard to use for any other position without hurting one’s neck. This was probably my main issue with the room. Facility: Location is OK, or great for old town if that’s a draw for you. Not very close to the station but under 15m walk. The facility had no spoons for use (not actually a big deal, but weird). The AC being unavailable is temporary hopefully. It was unclear when that will be available. Vending machines said they’d accept ¥500 coin but wouldn’t (this may be due to not having change). I would give about 2.5 stars if that were possible. It wasn’t the worst place I’ve stayed but I’d never recommend it to a friend. "

"Outstanding. Likely the best feature of this property. It is highly convenient, especially if arriving from Okayama. For travelers with luggage, taking the Limited Express train is strongly recommended for ease of access. The room was spacious and very clean, making it ideal for families or those traveling with a lot of luggage. The only minor flaw was a slight layer of dust on the high ledge above the beds. Unmanned check-in was seamless, and the remote customer service team was quick and responsive. A washing machine and detergent are provided in the room, which is a fantastic bonus for longer stays. There is no dryer—plan to air-dry your clothes. The day before my check-in, I received an email allegedly from the hotel requesting my credit card details, threatening cancellation if I did not comply. I was exhausted angter 20-25 k steps from all say and, fearing cancellation at an unmanned hotel, I unfortunately provided the information. This turned out to be a sophisticated phishing scam. While thankfully nothing was charged to my card, I had to immediately cancel it, which caused a major inconvenience for the remaining three weeks of my month-long trip in Japan. While the hotel is not to be blamed the management should investigate how this leak occurred. Putting my experience here for causation for other travelers."