The cabin is so cozy and in a great location to enjoy Saugatuck, MI.
However, we rented the property for a
2 day getaway “to rest after the holidays, and use the hot tub” . Shortly after we arrived we realized the hot tub was unusable as the water was very cloudy and clearly needed attention.
We called the Vacasa help line and were told someone would reach out from their maintenance team. But no one called.
We called 2 more times that day but no one called back to trouble shoot our problem.
So, we weren’t able to use the hot tub at all -which was a main reason we rented this property. Vacasa never called us to discuss our concern, attempt to help us or even apologize. We are home now and disappointed. The cabin was cute and the area is great but the property managers are
non-responsive and our trip was not as enjoyable due to their indifference.