2/10 Terrible
Stacy C., Westland, Mi
1 Dec 2023
Disliked: Cleanliness
Broken screen, bed bugs, no communication
This stay started off decent. The screen on the front door was broken. Not a big deal because the front door wasn't going to be open at all as it was November. We dropped off our stuff inside after a long drive, went to dinner, got back sort of late so we hit the hot tub which was full of sand, went to bed. In the early morning hours my daughters found bed bugs in their bed. And there were more in the bathtub. We took pictures and sent them to the company. Gathered our stuff to head out. We didn't even stay 24 hours. I have been attempting to get some resolution from vacasa and have not heard anything back yet. Its been weeks. And I've had to reach out to them. They let me know (after we were gone and at approximately 5pm) that Orkin would be there between noon and 2 that day. The last I heard from them they were still "investigating". I 10/10 do NOT recommend this place. It has been a total hassel with no resolve. And it was supposed to be a relaxing weekend with my mother, sisters, and daughters.
Stacy C.
Stayed 2 nights in Nov 2023