Sault Family Hotel

"We stayed three nights over Easter at Capelongue, just one day after opening for the season—and unfortunately, it showed throughout. Check-in was poorly managed. We arrived at 12:30 with a pre-confirmed early check-in, yet no one could tell us when the room would be ready. We were sent to lunch (which was good), but even at 15:10 the room was still not available. When we pointed out that Expedia listed check-in from 15:00, we were told it was actually 16:00. We were eventually given the room shortly after, but the process felt disorganised. We booked a Deluxe Terrace but were given what seemed to be one of the smallest in that category, in the older part of the hotel. No seating area as shown in photos, visible dust, and a terrace next to the parking with a loud AC unit running constantly. It’s hard not to wonder whether booking via Expedia influenced the room allocation. Service lacked consistency: pool towels not cleared or set up properly, pool water not very clean, and empty glasses left around. Basic standards were missing. On the positive side, the food was good and restaurant service attentive, and the property is visually appealing. Overall, however, the experience fell short. Would return, but not at the start of the season."

"Wonderful staff and hotel!"

"Very beautiful resort! "

"Awesome place!"

"Great hotel with helpful staff and beautiful grounds. Perfect location to go enjoy a stroll to Gordes"

"Pool was very nice but there was no service."

"The cleaners had left the door open during a rain storm so the living room had a huge puddle and the curtains had soaked up the water and it smelled awful. Also we had asked for a baby cot in advance and reconfirmed the day before but there was no cot meaning there was nowhere for our child to sleep - would not stay here again "

"Not sure how this is considered a 4 star property because it is basically a motel. There was effort to present a clean room but unfortunately there was a bug in my bed. Unexceptionable and I’m horrified that more have entered my belongings. Desk agent was pleasant with his response, but not surprised when I reported it. "