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Reviews of Days Inn & Suites by Wyndham Sault Ste. Marie ON

2.5 out of 5
Days Inn & Suites by Wyndham Sault Ste. Marie ON
332 Bay Street, Sault Ste. Marie, ON

Reviews

7.8

Good

Rating 10 - Excellent. 347 out of 1007 reviews" "
Rating 8 - Good. 363 out of 1007 reviews" "
Rating 6 - Okay. 149 out of 1007 reviews" "
Rating 4 - Poor. 91 out of 1007 reviews" "
Rating 2 - Terrible. 57 out of 1007 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shelly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beyond expectations for sure
Stayed 1 night in May 2024
Response from Shivani on 4 May 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

10/10 Excellent

Gurpreet

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice and quiet place , will be back again
Stayed 1 night in Apr 2024
Response from Rahul on 1 May 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

4/10 Poor

Uma

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rahul on 1 May 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

6/10 Okay

Crystal

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It would have been very nice to know that the elevator was not working. There are 5 flights of stairs to get to the second floor with all your luggage
Stayed 2 nights in Apr 2024
Response from Rahul on 29 Apr 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

4/10 Poor

Chris

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Unfortunately, the elevator was out of service and had to carry bags up to the top. Room was near a very noisy electrical room and the hum was maddening.
Stayed 2 nights in Apr 2024
Response from Rahul on 28 Apr 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

2/10 Terrible

Barbara

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty smelly carpet all through the halls and in room. Rating on Expedia 4.5 NOT!! Confirmed a room for 2 queens and the hotel calls and told us it’s not available and gives us a room with one bed and only a skylight no window. Wanted to cancel but you charge $15 and I have to go through Expedia. Terrible experience
Stayed 1 night in Apr 2024
Response from Rahul on 28 Apr 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

4/10 Poor

Justin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Room was dirty
Stayed 1 night in Apr 2024
Response from Rahul on 28 Apr 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good hotel for the price
Stayed 1 night in Apr 2024
Response from Shivani on 26 Apr 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The checkin staff was very affable and made the checkin procedure very smooth and accomodating. My complaint was the noisy adjacent guests.
Stayed 1 night in Apr 2024
Response from Shivani on 26 Apr 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

8/10 Good

Ethan

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel leaves a little to be desired. Mostly just outdated and shabby. The layout is confusing as well. But the staff are super helpful and the parking is great!
Stayed 1 night in Apr 2024
Response from Shivani on 26 Apr 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

6/10 Okay

Pierre

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was close to the arena. Learned that all three breakfast sausages that I tried were so dried out.... Probably recycled from the previous days.
Stayed 1 night in Apr 2024
Response from Front Desk on 26 Apr 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

6/10 Okay

Mark

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
No tv guide No directory for businesses/resturants Elevator did not work
Stayed 1 night in Apr 2024
Response from Rahul on 23 Apr 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

4/10 Poor

abby

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rahul on 23 Apr 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Rahul on 23 Apr 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Shivani on 22 Apr 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 18 Apr 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

4/10 Poor

Gary

Business traveller
Disliked: Staff & service, amenities
Couldn't sleep too noisy;doors slamming.Two different stories from the day clerk and night clerk about the security deposit.Day clerk told me the truth and night clerk told me that there would be a hold put on my credit card for three days.Very noisy outside.Elevator didn't work.
Stayed 1 night in Apr 2024
Response from Rahul on 17 Apr 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

8/10 Good

amrit

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Rahul on 16 Apr 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

10/10 Excellent

Gaetan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rahul on 16 Apr 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

10/10 Excellent

Aiden

Stayed 1 night in Apr 2024
Response from Shivani on 4 May 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That we has to change rooms once boooked in, there wasnt any air cirçulation, no fans, the room was clean but the other room we were given carpets are filthy
Stayed 1 night in Apr 2024
Response from Rahul on 11 Apr 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rahul on 11 Apr 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

8/10 Good

Celin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place. You can’t control your heat so we had to open a window as it was 75 degrees / 23 degrees in there. Nice for during the day but not at night. The staff was excellent and the rooms clean. The area around the hotel wasn’t the best but it was a close distance to a beautiful boardwalk. I wouldn’t feel safe walking at night there. I would recommend it though as the breakfast was pretty good for a hotel hot breakfast and there is garage parking at no charge which was very nice. We’d stay there again.
Stayed 1 night in Apr 2024
Response from Rahul on 9 Apr 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the front desk was very nice. We only stopped by to sleep for a few hours but have no complaints. Hotel was close to the border and parking was great.
Stayed 1 night in Apr 2024
Response from Rahul on 9 Apr 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, wish the arcade was open longer!
Stayed 1 night in Mar 2024
Response from Rahul on 8 Apr 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

4/10 Poor

Melanie

Liked: Staff & service
Disliked: Property conditions & facilities
We checked in got to our room... bathtub wasnt the cleanest.. couldnt watch tv at all live tv didnt work... went downstairs and omw back up saw a family walking into my room. There was a mix up in dbl booking our room. The front staff guy was great though. He fixed the problem . However all our stuff was in our room so stuff could have easily been stolen had the wrong people had had access. So wasnt feeling overly safe. Bathtub jaccuzi tap fell off into my hand the spout around shower head was loose and coming off the wall.Rugs werent very clean either Wont be staying again.
Stayed 1 night in Apr 2024
Response from Rahul on 6 Apr 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

8/10 Good

Fraser

Travelled with partner
Liked: Cleanliness, staff & service
Have staff refer eating places near by and a little bit farther away
Stayed 1 night in Apr 2024
Response from Front Desk on 7 Apr 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

10/10 Excellent

cyriac

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Shivani on 4 Apr 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

10/10 Excellent

YUTONG

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 1 night in Mar 2024
Response from Rahul on 6 Apr 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

8/10 Good

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service
Good and lovely place to stay with easy access to the Lake View, Board walk and Bush Plane Museum. The elevator needs improvement, upgrading or modernisation, it squacks, trembles, stutters and shakes as it moves and comes a stop, which is scary.
Stayed 2 nights in Mar 2024
Response from Rahul on 2 Apr 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

6/10 Okay

Jocelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was okay, fair price and great hospitality
Stayed 1 night in Mar 2024
Response from Rahul on 2 Apr 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

8/10 Good

Moses

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is good, my stay was overall good and pleasant.
Stayed 2 nights in Mar 2024
Response from Rahul on 31 Mar 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

10/10 Excellent

May Ann

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Rahul on 1 Apr 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this place made ALL THE DIFFERENCE! The young fella who checked me in was really awesome! Room was quiet, secure parking and breakfast was top notch!
Stayed 1 night in Mar 2024
Response from Rahul on 30 Mar 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

10/10 Excellent

Gurleen

Stayed 1 night in Mar 2024
Response from Rahul on 30 Mar 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

2/10 Terrible

Phyllis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rahul on 29 Mar 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

2/10 Terrible

Zinovii

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old place
Stayed 1 night in Mar 2024
Response from Rahul on 26 Mar 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

10/10 Excellent

Bakhshinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Rahul on 26 Mar 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was unique it’s just convenient to the highway going east from here
Stayed 1 night in Mar 2024
Response from Front Desk on 19 Mar 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After the horrific experience in Thunder Bay the main desk fella (forgot his name) was VERY patient & let us inspect our room prior to checking in. He also helped us with parking the U-Haul truck!
Stayed 1 night in Dec 2023
Response from Rahul on 14 Mar 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

8/10 Good

Janet

Stayed 2 nights in Mar 2024
Response from Rahul on 31 Mar 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very good, excellent breakfast to start the day Very spacious facilities
Stayed 1 night in Feb 2024
Response from Shivani on 1 Mar 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

4/10 Poor

Karly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 1 Mar 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

4/10 Poor

Geraldine

Disliked: Staff & service, amenities, property conditions & facilities
The beds could be more comfortable and the noise from doors being slammed was very loud.
Stayed 3 nights in Feb 2024
Response from Front Desk on 28 Feb 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stafff . Loved the room and the jetted tub Great sense of humour .
Stayed 1 night in Feb 2024
Response from Shivani on 28 Feb 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

4/10 Poor

Serena

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Front Desk on 24 Feb 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

2/10 Terrible

Nimish

Disliked: Staff & service, amenities, property conditions & facilities
While checking out, receptionist told me I’ll get my $250 deposit back in 30 mins. I left and called hotel after 4 hours because I didn’t received my deposit back. Guy on the phone told me it’ll take 1-3 business days and I still haven’t received my money yet. How did it went from 30 mins to 1-3 business days! They told me I made a deposit through Visa Debit that’s why it’ll take 1-3 business days. No one told me this while I was making the deposit while checking in! This is so absurd! Won’t recommend anyone to stay in this type of hotel where staff doesn’t care to inform and explain these kinds of things. Still haven’t received my deposit of $250 back!
Stayed 1 night in Feb 2024
Response from Front Desk on 15 Feb 2024
Hello dear guest.Sorry for the inconvenience but it's not from the hotel end. It depends on the banking system how much time it will take to reflect in your account. Because from the hotel end it's been refunded during the check-out itself. So please contact your bank.Thank you.Guest Service

4/10 Poor

Raju

Disliked: Staff & service, amenities, property conditions & facilities
Quality of service and accommodation do not match
Stayed 1 night in Feb 2024
Response from Front Desk on 7 Feb 2024
Hi, Greetings of the day! Thank you for your feedback and we are sorry for the inconvenience caused while your stay. We assured that we will fix our issue and make it better for future. Thanks

8/10 Good

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean and friendly staff. Older building but very clean and week taken care of despite age of building. Great location. Across from mall and close to lots of amenities. Expedia ripped us off for price! Purchase room through hotel. Expedia is over priced! We spend $70 more for the same room as our friends.
Stayed 1 night in Feb 2024
Response from Shivani on 7 Feb 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service

4/10 Poor

Anthony

Business traveller
Disliked: Room comfort
Stayed 3 nights in Jan 2024
Response from Shivani on 3 Feb 2024
Dear Guest, We truly appreciate your feedback about your stay. Thank You Guest Service