2/10 糟糕
KEN H.
2025 年 5 月 30 日
不满意：清洁度
High Dollar for Lower Quality, Deceptive
My wife and I wanted a relaxing time for a quick get-away so with this listing stating it had a hot tub and was pet friendly it seemed perfect. We booked about two weeks in advance. Upon arriving and settling in we went to the hot tub to start our relaxation. Nope, hot tub is broken so I immediately contacted Tanglewood, the management company. They stated, the tub has been broken for over a month and they removed it from the listing. That was not true as the listing stated a hot tub and if it has been broken, why not mention it to us in the many interactions we had prior to arriving? Their response to the situation was they can give a late check-out or stay another night. We work so another night was not possible, and a late check-out is for the most part meaningless. Money back would be the acceptable solution, but they stand firm on no money back because we stayed. Where else are we going to go last minute on Memorial Day weekend in Helen, GA with a dog?The cabin is poorly maintained, spider webs in all the dirty windows and screens. The screened in porch was filthy and also covered in spiderwebs, furniture and all so basically it was unusable.The inside is okay and clean enough. Most everything is so low quality though is it distracts from the nice wood walls.The pic of the place makes it look like it is in an open area, not so and there's neighbors.Overall, with the exception of seeing Helen, we could have stayed home and relaxed more.
KEN H.
2025 年 5 月入住 2 晚