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Reviews of avid hotel Savannah South - Gateway, an IHG Hotel

2.5 out of 5
avid hotel Savannah South - Gateway, an IHG Hotel
19 Gateway Blvd West, Savannah, GA

Reviews

8.8

Excellent

Rating 10 - Excellent. 491 out of 790 reviews" "
Rating 8 - Good. 165 out of 790 reviews" "
Rating 6 - Okay. 63 out of 790 reviews" "
Rating 4 - Poor. 38 out of 790 reviews" "
Rating 2 - Terrible. 33 out of 790 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was very clean staff was over the rop
Stayed 7 nights in May 2024

8/10 Good

Steve

Liked: Staff & service
did not like having dogs in the same hotel as me. otherwise the hotel was good
Stayed 3 nights in May 2024
Response from Kp on 23 May 2024
Thank you for your review.

8/10 Good

Melissa

Liked: Staff & service
This was a convenient stay if you are travelling through Georgia. It’s right off the I-95 and easy to locate. Staff was friendly and check in was easy. The hotel lobby is very inviting and clean. Our room was on the small side, but fine for a quick stay. Breakfast was good, with lots of options: breakfast sandwiches, egg bites; boiled eggs, instant oatmeal, yogurt, granola bars, fruit, juice, coffee and tea. Negatives: the bathroom could have been cleaner. There was toothpaste spit on the wall behind the sink. The soap dispenser on the wall fell off as soon as we arrived. We did let the front desk know.
Stayed 1 night in May 2024
Response from Kp on 21 May 2024
Thank you for your review and we do apologize for the inconvenience.

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though the king room was excellent in cleanliness and modern it was a bit small. Would still highly recommend! Staff was amazingly friendly. Would definitely stay again.
Stayed 2 nights in May 2024
Response from Kp on 21 May 2024
Thank you for your wonderful review.

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a good experience, serves the purpose. The room and hotel itself was clean, construction sight next door was a negative, but it did not effect our stay.
Stayed 2 nights in May 2024
Response from Kp on 21 May 2024
Thank you for your wonderful review.

8/10 Good

Marquette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing keeping this from a 5 star is the breakfast offered, you have nice king size bed, nice bathroom with dove products for soap lotion, shampoo etc...and a 55 inch TV and the breakfast was just ok, everything else about the hotel was great except that.
Stayed 2 nights in May 2024
Response from Kp on 13 May 2024
Thank you for your wonderful review.

10/10 Excellent

Richard

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern up to dare. Outsid area to sit and enjoy.
Stayed 1 night in May 2024
Response from Kp on 7 May 2024
Thank you for your wonderful review.

10/10 Excellent

Christopher, Creston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and newer, seems very safe.
Stayed 1 night in May 2024
Response from Kp on 2 May 2024
Thank you for your wonderful review.

10/10 Excellent

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. My stay was very comfortable.
Stayed 2 nights in Apr 2024
Response from Kp on 29 Apr 2024
Thank you for your wonderful review.

10/10 Excellent

Robert, Kewanee

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Very clean at a fair price compared to downtownn area
Stayed 1 night in Apr 2024
Response from Kp on 6 May 2024
Thank you for your wonderful review.

8/10 Good

Tamara

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The hotel is nice however I can tell that my room was not thoroughly cleaned, particularly the hard surface areas and floors. I did have a quiet stay and checking in and out were bith simple.
Stayed 1 night in Apr 2024
Response from Kp on 25 Apr 2024
We are so sorry for the inconvenience caused. We have addressed the issue with the appropriate staff.

6/10 Okay

Danielle

Business traveller, Travelled with partner
Liked: Staff & service
Just not as nice as it looked on the photos.
Stayed 1 night in Apr 2024
Response from Kp on 10 Apr 2024
We are so sorry for the inconvenience caused.

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff weren’t the most welcoming. There was one girl who greeted us everytime we walked in the door and she was great! The two guys didn’t even acknowledge us.
Stayed 1 night in Apr 2024
Response from Ken on 6 Apr 2024
We are so sorry for the inconvenience caused. We have addressed the issue with the appropriate staff.

8/10 Good

Joseph

Stayed 1 night in Mar 2024
Response from Kp on 3 Apr 2024
Thank you for your wonderful review.

10/10 Excellent

Vivian

Liked: Staff & service, amenities, property conditions & facilities
Iliked the pleasant and cooperative staff and the cleanliness of the room and all areas.
Stayed 2 nights in Mar 2024
Response from Kp on 2 Apr 2024
Thank you for your wonderful review.

10/10 Excellent

Ruslan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is pretty new and very clean. Breakfast is good. Good value for the money
Stayed 1 night in Mar 2024
Response from Kp on 1 Apr 2024
Thank you for your wonderful review.

8/10 Good

Ali

Liked: Staff & service, property conditions & facilities
It’s nice and clean. I only stayed one night and it was fine. My room was very small but very clean.
Stayed 1 night in Mar 2024
Response from Kp on 29 Mar 2024
Thank you for your wonderful review.

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from Kp on 29 Mar 2024
Thank you for your wonderful review.

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the bar as it was open late.
Stayed 1 night in Feb 2024
Response from Kp on 29 Mar 2024
Thank you for your wonderful review.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kp on 29 Mar 2024
Thank you for your wonderful review.

10/10 Excellent

Carlos

Stayed 1 night in Mar 2024
Response from Ken on 12 Apr 2024
Thank you for the wonderful rating

2/10 Terrible

Diana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When I first arrived, I was given a room on the 4th floor(that’s what I wanted originally so I don’t have anyone running around in the middle of the night and waking my family up), the sheets were disgusting, it had semen stain from the previous guest. I went downstairs and the nice front desk lady gave us a different room. When we got in the room, the sheets had freshly make up stains with long hair right next to it, plus the pillows also had hair. I noticed that the cleaning lady was cleaning a room near by, and I asked her if she could change my sheets, she complained about how that is not her room to clean and disappeared. I once again told the front desk lady, and she gave us a room on the 3rd floor and told us that she would block the room above us so that way we don’t have too much noise. When we got into the room, once again our sheets were dirty and it had a really strong smell of febreeze(which I found that weird) . Thankfully this time a different cleaning lady was nearby and helped us change the sheets with no problems, she was super nice. The next day, we walk up to a strong urine smell and were just puzzled of where that smell was coming from. It turned out that right outside the bedroom there was a huge urine stain, I’m sure that’s what was making the room stinky. On the last night, my family got woken up at 11:30pm to guests above us that had kids and the kids were running for 2 hours. I guess front desk lady forgot to block the last night too
Response from Kp on 22 Mar 2024
We are so sorry for the inconvenience caused. We have addressed the issue with the appropriate staff.

6/10 Okay

Jae

Liked: Staff & service
Disliked: Property conditions & facilities
Blacket has sweat odor
Stayed 2 nights in Mar 2024
Response from Kp on 22 Mar 2024
We are so sorry for the inconvenience

10/10 Excellent

Hugh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice service.
Stayed 1 night in Mar 2024
Response from Kp on 19 Mar 2024
Thank you for your wonderful review.

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were willing to provide service to me despite being underage as long as I gave them the proper credentials they ask. Super nice and very grateful
Stayed 1 night in Mar 2024
Response from Kp on 22 Mar 2024
Thank you for your wonderful review.

8/10 Good

Crystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice & quiet hotel about 30 minutes from downtown Savannah. Complimentary breakfast was nice.
Stayed 2 nights in Mar 2024
Response from Kp on 19 Mar 2024
Thank you for your wonderful review.

10/10 Excellent

k

Stayed 2 nights in Mar 2024
Response from Kp on 10 Apr 2024
Thank you for the wonderful rating

8/10 Good

Nida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and clean. Convenient location.
Stayed 1 night in Mar 2024
Response from Ken on 18 Mar 2024
Thank you for the wonderful feedback

10/10 Excellent

Antwan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is always clean, the staff is Amazing! Check in and out is always smooth.
Stayed 3 nights in Mar 2024
Response from Ken on 18 Mar 2024
Thank you for the wonderful feedback.

10/10 Excellent

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property for the price
Stayed 1 night in Mar 2024
Response from Ken on 15 Mar 2024
Thank you for the wonderful feedback

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kp on 13 Mar 2024
Thank you for the wonderful rating

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great coffee ☕️ & clean rooms with nice showers! 👍
Stayed 2 nights in Mar 2024
Response from Kp on 11 Mar 2024
Thank you for the wonderful feedback

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Smaller room but very clean and location was convenient to shopping,restaurants and highway access
Stayed 1 night in Mar 2024
Response from Ken on 10 Mar 2024
Thank you for the wonderful feedback

10/10 Excellent

Kiplyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Cassandra and Ms. LaDonna work exceptionally hard. They are there at 8AM when I leave for meetings and there at 8PM when I return. Always pleasant and engaging with customers. They both deserve a raise.
Stayed 1 night in Mar 2024
Response from Ken on 3 Mar 2024
Thank you for the wonderful feedback

10/10 Excellent

robert

Liked: Cleanliness, property conditions & facilities
Everything was ok
Stayed 1 night in Feb 2024
Response from Ken on 3 Mar 2024
Thank you for the wonderful feedback

10/10 Excellent

christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Ran out of breakfast early couldn’t find anyone to help
Stayed 1 night in Feb 2024
Response from Ken on 27 Feb 2024
We do apologize that we did not meet your expectations.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ken on 25 Feb 2024
Thank you for the wonderful feedback

10/10 Excellent

ADRIAN

Stayed 1 night in Feb 2024
Response from Kp on 22 Mar 2024
Thank you for your wonderful review.

10/10 Excellent

Sung, altamonte springs

Stayed 1 night in Feb 2024
Response from Kp on 22 Mar 2024
Thank you for your wonderful review.

10/10 Excellent

Karen

Stayed 1 night in Feb 2024
Response from Ken on 25 Feb 2024
Thank you for the wonderful feedback

10/10 Excellent

Byron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ken on 25 Feb 2024
Thank you for the wonderful feedback

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We couldn't figure out how to watch TV
Stayed 1 night in Feb 2024
Response from Ken on 25 Feb 2024
We do apologize that we did not meet your expectations.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from rv on 19 Feb 2024
thank you for taking the time to let us know how we did.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay going to FL
Very friendly staff. Quick and easy check in. Very clean lobby and room. The bathroom was bigger than expected. Perfect stay for overnight traveling through.
Stayed 1 night in Feb 2024
Response from rv on 18 Feb 2024
thank you for the wonderful feedback

8/10 Good

Verified traveller

Travelled with family
Stayed 1 night in Feb 2024
Response from rv on 16 Feb 2024
thank you for the rating and taking the time to let us know how we did.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - Great staff
Stayed 1 night in Feb 2024
Response from rv on 10 Feb 2024
thank you for the wonderful feedback

8/10 Good

Nikheal

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from rv on 7 Feb 2024
thank you for the wonderful rating

10/10 Excellent

JESUS A

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente gracias!
Stayed 3 nights in Jan 2024
Response from rv on 5 Feb 2024
thank you for the wonderful comments

10/10 Excellent

Shochanah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean and the staff was friendly. It was honestly not bad for the amount that we paid. The breakfast also wasn’t bad and it was free
Stayed 3 nights in Feb 2024
Response from rv on 5 Feb 2024
thank you for the wonderful comments

2/10 Terrible

Debbie

Travelled with partner
Disliked: Staff & service
I booked the wrong date. The lady at IHG said we checked in which was a major lie. We have not even traveled yet. She said there was nothing they could do and she was extremely rude.
Stayed 1 night in Feb 2024
Response from rv on 6 Feb 2024
Thank you for your comments and letting us know of this, please reach out to the hotel