Exterior

Reviews of Red Roof Inn PLUS+ & Suites Savannah - I-95

2 out of 5
Red Roof Inn PLUS+ & Suites Savannah - I-95
45 Fort Argyle Road, I-95 Exit 94, Savannah, GA

Reviews

7.2

Good

Rating 10 - Excellent. 234 out of 754 reviews" "
Rating 8 - Good. 210 out of 754 reviews" "
Rating 6 - Okay. 130 out of 754 reviews" "
Rating 4 - Poor. 81 out of 754 reviews" "
Rating 2 - Terrible. 99 out of 754 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Ryan, Palm Coast

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures and rating are a lie. Room was very dirty. You are not allowed extra linens. Your not allowed to take food to your room. The biggest no no was at check in, they charged us a online booking charge. Yes you read that correctly. Because we booked thru Expedia, we were charged a extra online booking fee. The only positive was the female front desk agent was amazing and very good at her job.
Stayed 2 nights in May 2024
Response from Sashauna RediResponse Specialist on 12 May 2024
Dear Ryan,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ & SUITES SAVANNAH - I-95. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the lack of extra linens, the uncleanliness of the room and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Nevertheless, I was thrilled to see you were satisfied with the customer service you received from our front desk staff. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to stay for 1 night on our trip to Florida. Clean, quiet, pet friendly, and staff were very nice.
Stayed 1 night in May 2024
Response from M on 10 May 2024
Dear Miranda,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Was in the area of nice restaurants and shopping iptions
Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello Charles, We are pleased to hear that you enjoyed the convenient location of our hotel near popular dining and shopping options. It is always our aim to provide our guests with easy access to the best attractions in the area. Should you need any assistance with future bookings or recommendations, please feel free to reach out to our management team for further assistance.

10/10 Excellent

Marissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the indoor pool was nice
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Marissa,We're delighted to hear that you enjoyed our indoor pool during your stay. We strive to provide a relaxing and enjoyable experience for all our guests. Your feedback is appreciated, and we hope to welcome you back to our hotel in the future.

4/10 Poor

Ross

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
-The outside door window was smashed entering the hallway. -Hallway carpets are stained and not vacuumed. -The room had a horrible stink when entering due to air fresheners, they are using. Not sure if they are trying to cover up another smell. -indoor swimming pool and hot tub wasvdirty looking. I am not an overly fussy person, but would not use that facility. -The bed was clean and comfortable. -The bathroom was clean with clean towels and nice soaps. -The breakfast was limited and items not replenished. Price was good and free pets, but I think we are done with the Red Roof hotel brand.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Ross, Thank you for sharing your recent stay experience with us. We appreciate your feedback and will make sure to address these concerns internally. We're glad to hear you found the bed comfortable and bathroom clean. Should you choose to revisit our brand in the future, we hope to provide an improved experience for you.

4/10 Poor

Carolina, Ontario

Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Carolina, We're sorry to hear you didn't have a completely satisfactory stay. Please feel free to contact us with any specific feedback you may have so we can address it accordingly. We hope to have the opportunity to better serve you in the future.

8/10 Good

Kourtney

Stayed 2 nights in Apr 2024
Response from Manager on 15 May 2024
Hello Kourtney, We appreciate you choosing our hotel for your stay! We hope you had a wonderful experience, and we look forward to welcoming you back in the future.

8/10 Good

Shawna, West Plains

Travelled with family
Liked: Cleanliness, staff & service
We stayed 3 nights and had an overall good experience. Front desk staff was very friendly and helpful when it came to info about places we wanted to visit. The only real thing we had an issue with was the tub didn't drain fast when we took showers
Stayed 3 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Shawna, We are glad to hear you had a pleasant stay and found our front desk staff accommodating. We appreciate your feedback regarding the tub drainage and will look into addressing this matter promptly. Thank you for bringing this to our attention.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Robert,We are overjoyed to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back in the future.

2/10 Terrible

Jacob

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We walked in and the family in the lobby said they were waiting on a new room or the room to be cleaned because "it smelled like poop". Then another guy walked over and said the elevator didn't work. During this time we also found out that the pool was down all day(ended up being into the next day) because of sanitary issues. The overall location looked disgusting and I'm just glad they weren't surprised when I cancelled right when I walked up.
Stayed 3 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Jacob, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we encourage guests to bring any concerns to our attention during their visit. We strive to address maintenance issues promptly to ensure a pleasant stay for all our guests. We appreciate your understanding and hope for the opportunity to provide a more positive experience in the future.

6/10 Okay

kanika

Business traveller
Disliked: Cleanliness, property conditions & facilities
At this point I’m convinced that all the hotels in this area DON’T have housekeeping. I stayed at the RRI for 2 nights for a work trip. The lobby area smells like wet dawg. The carpet in the hallway is just filthy. The gym had three pieces of equipment in it. Literally. The walls are thin. The first night I heard the tv from the room next to me all night. The room itself was decent. It’s no way anyone cleaned the shower. At all. Thankfully I travel with my own cleaning supplies. Changing rooms would have been no different I'm sure. I’m still confused as to what makes it a plus? There weren’t any amenities that justified the rate for the room or it being a plus anything. Staff was good.
Stayed 2 nights in Apr 2024
Response from Manager on 10 Apr 2024
Hello kanika, We appreciate your feedback and are sorry to hear about your experience. Our team values cleanliness and will address areas of improvement. Your comments help us enhance our services for future guests. Thank you for acknowledging our staff. If you have further concerns, please feel free to contact management directly.

4/10 Poor

Donna

Travelled with family and small children
Disliked: Staff & service, amenities
The location and when the pool work s
Stayed 3 nights in Apr 2024
Response from Sashauna RediResponse Specialist on 7 Apr 2024
Dear Donna,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ & SUITES SAVANNAH - I-95. I was thrilled to see you were pleased with the area in which we reside and the pool. Nevertheless, we at Red Roof continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

Nancy

Travelled with partner
Disliked: Cleanliness, staff & service
Would not stay again at this property. Room had some new things as you entered floor. Whole room needs updating. Moulding dirty and pulled away from wall. Toilet paper holder in wall Fell out as I went to use it. The sink vent is broken. All soap containers difficult and hard to get liquid out.
Response from Sashauna RediResponse Specialist on 7 Apr 2024
Dear Nancy,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ & SUITES SAVANNAH - I-95. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the possible mold you saw, the lack of cleanliness and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Da

Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Da,We are thrilled to hear that you had an excellent stay at our hotel! If you have any suggestions or feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Good

CRAIG, Sevierville

Liked: Cleanliness, staff & service, property conditions & facilities
Room alittle small
Stayed 1 night in Apr 2024
Response from Linton RediResponse Specialist on 5 Apr 2024
Dear Craig,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES SAVANNAH - I-95. We value your feedback and welcome your 4/5 score. However, you indicated that your room was small. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,LintonRed Roof ManagementRediResponse Specialist

8/10 Good

Reza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay to stay for one night. Room was clean and bed was comfy. We didn't have a chance to try pool and jacuzzi, but it looked small to us
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Reza,We are glad to hear you enjoyed your clean and comfy room during your stay. The pool and jacuzzi are designed to provide a relaxing experience for our guests, and we regret if they did not meet your expectations. Your feedback is valuable, and we thank you for sharing your thoughts with us.

6/10 Okay

Marilyn

Travelled with family and small children
Disliked: Amenities
Not what I expected
Stayed 3 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Marilyn, We regret to hear that your stay did not meet your expectations. Your feedback is valuable to us as we continually strive to improve our services for all guests. For further assistance or to provide more detailed feedback, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Lee, Taveras

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the perfect room. Across from the indoor pool, close to laundry and ice and a short walk for breakfast, which was unexpectedly goid
Stayed 2 nights in Mar 2024
Response from Manager on 3 Apr 2024
Hello Lee,We're glad to hear you enjoyed the convenience of your room's location and found the breakfast to be a pleasant surprise. Your feedback is valuable to us as we strive to meet our guests' expectations. Please feel free to contact our management team directly to discuss your stay further.

2/10 Terrible

alisha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They took the towel out of the room and didn’t replace. They refused to bring us up be towels and insisted we bring the old ones down Even though I explained numerous times housekeeping just have taken them. I also didn’t like housekeeping coming in while we were gone when we had the sign up. The breakfast was limited and they did not keep it refilled or stocked. The pool area was absolutely disgusting. Water smelled of pee and for non smoking everyone was vaping throughout the building. The smell was disgusting throughout the building. Staff was not friendly. Spend the money and stay downtown
Response from Sashauna RediResponse Specialist on 31 Mar 2024
Dear Alisha,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ & SUITES SAVANNAH - I-95. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the smell throughout the building, the unfriendly encounter you had with the staff, the uncleanliness of the pool area and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

6/10 Okay

Judy

Disliked: Property conditions & facilities
Response from Manager on 3 Apr 2024
Hello Judy, We appreciate you choosing our hotel for your stay. Please feel free to contact us directly to discuss any aspects of your visit further.

10/10 Excellent

Douglas J. Schofield,

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend it to one!
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Douglas J. Schofield,,We appreciate your recommendation and are pleased you enjoyed your stay with us! Your positive feedback is valuable to us. Thank you for choosing to stay at our hotel.

4/10 Poor

Bryan and Valerie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely noisy after 12 midnight with yelling and screaming. Started to be very concerned about our safety. Checkout was at 11am and we were approached by cleaning staff it was about check-out time and for us to go. Maid carts in the way of stairs and sidewalk when it was raining, wife had to walk in the rain due to this. Very unprofessional attitudes big time. Last time at the roof for us!
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar 2024
Hello Bryan and Valerie,We apologize for any inconvenience caused by the noise disturbances and staff behavior. Your safety and comfort are our priorities, so we regret that you felt concerned. We take all feedback seriously to improve our services for future guests. Your experience has been noted, and necessary steps will be taken to address these concerns.

2/10 Terrible

Michael

Stayed 1 night in Mar 2024
Response from Manager on 13 Apr 2024
Hello Michael,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues you encountered.

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely courteous. Check in was quick, our room was very nice and we were provided a welcome snack box which was appreciated after a long drive. Morning breakfast area was well stocked with coffee & juices, cereals, muffins, toast, eggs, waffles and biscuits and gravy. We will definitely be return customers on our next stay in Savannah. Thank you.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello William,We are pleased to hear that you enjoyed the service provided by our staff and found your room comfortable. It's great to know you appreciated the welcome snack box and our breakfast offerings. We look forward to welcoming you back on your next visit to Savannah. Thank you for choosing our hotel.

10/10 Excellent

joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms had a window seat. The refrigerator had a separate freezer compartment
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello joanne,We appreciate your feedback on the window seat in the rooms and the refrigerator's separate freezer compartment. Your comments will be shared with the team for their awareness and review. If you have any further suggestions or concerns, please feel free to reach out to our management team directly.

6/10 Okay

Mary

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was awful. 6am til 9am isnt enough time since breakfast doesnt end until 10:30.
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Mary, We regret to hear about your breakfast experience. We value your feedback and will take it into consideration for future improvements. For any further concerns, please feel free to reach out to our management team directly.

8/10 Good

Roelof

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean reasonably priced.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Roelof,We are pleased to hear you found our staff friendly and our hotel clean during your stay. We strive to offer our guests a comfortable and affordable experience. Your feedback is valuable to us, thank you for sharing your thoughts with us.

8/10 Good

Mary

Stayed 1 night in Mar 2024
Response from Manager on 7 Apr 2024
Hello Mary,We are delighted to hear you had an enjoyable stay with us. We look forward to welcoming you back soon for another fantastic experience!

10/10 Excellent

Jada

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Jada,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an excellent experience with us. We hope to welcome you back soon for another memorable stay!

8/10 Good

Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was okay
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Leon,We appreciate your feedback on your recent stay with us. Our team values all comments as it helps us improve our services and facilities for future guests. Should you have any further comments or suggestions, please feel free to reach out to our management team.

8/10 Good

Tatiane

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 3 nights in Dec 2023
Response from Manager on 9 Mar 2024
Hello Tatiane,We are delighted to hear that you enjoyed your stay with us. Our team appreciates your positive feedback and hopes to welcome you back in the future.

8/10 Good

Eduardo

Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Eduardo, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and convenient
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Jeffrey,We're pleased to hear that you found our hotel quiet and convenient during your stay. Your feedback is valuable, and we appreciate you taking the time to leave a review. If you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

6/10 Okay

Robert

Liked: Staff & service
The breakfast was not good/ not a lot of choices for food. The gym didn’t work either. The bed was very comfortable and the pool was great
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Robert, We appreciate your feedback on your recent stay. We're glad to hear you found the bed comfortable and enjoyed the pool. Your comments about breakfast and the gym are important for us to improve our guest experience. We hope to welcome you back to our hotel in the future.

2/10 Terrible

Alicia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and accomodating when asked for cleaning or assitance. There was a surprise fee of am extra $1.50 per night for booking via Expedia. The room smelled of mildew, there were popcorn seed and small bits of trash on the floor. There was a thick layer of dust on the headboards and it was very very dirty behind thebtv stand and the bedside table. The bathroom floor looked like it never gets washed, there was dried blood on the wall and brown around the toilet pedestal. The beds felt like we were sleeping on wood planks, the pilllow too thin. The walls too thin and there was a gap around the entire door, we could see light around 3 sides of the door and could see when people walked by. We could hear all of the traffic, the ice machine, the waffle maker, and conversations in the lobby. We could also hear the tv (all night long) and the conversations in the room next to ours. The breakfast was disappointing. Apples were the only fruit offered, the eggs were watery. The tables did not get wiped down between use. There is a fantastic Indian restaurant nearby.
Stayed 2 nights in Feb 2024
Response from Manager on 21 Feb 2024
Hello Alicia, Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We take all comments seriously and will share your concerns with the appropriate teams for review and improvement. We're glad to hear you found a fantastic Indian restaurant nearby.

4/10 Poor

Majdi

Disliked: Cleanliness, property conditions & facilities, room comfort
Not as good as expected
This was a trip to visit family in the area. We used the room exclusively to sleep. The entire hotel had a funky smell when you walk in the door. The room smelled of mold. There was an iron in the room with no ironing board. None were available to use. The breakfast was typical continental breakfast. The “scrambled eggs” were always watery because they added too much water to the powdered mix. Overall, not very pleasant experience.
Stayed 4 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello Majdi,Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. If there was any unpleasant smell, we will further investigate and address the issue accordingly. We appreciate your feedback regarding the iron and ironing board availability - we will ensure that it is addressed with our team. Regarding breakfast, we will take your comments into consideration to improve our offerings. Thank you for your understanding and we hope to welcome you back in the future for a better experience.

6/10 Okay

Eleanor

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Linton RediResponse Specialist on 13 Feb 2024
Hello Eleanor, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES SAVANNAH - I-95 and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 9 Feb 2024
Hello Nicholas,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

6/10 Okay

John

Travelled with family
Liked: Cleanliness
The breakfast was really lacking but the rooms were nice.
Stayed 1 night in Jan 2024
Response from Manager on 8 Feb 2024
Hello John, Thank you for sharing your feedback with us. We're glad to hear that you found our rooms to be nice. We appreciate your input regarding the breakfast and will pass it along to our team for further improvement. We hope to have the opportunity to welcome you back in the future for an even better experience.

6/10 Okay

Shakeema

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Sashauna RediResponse Specialist on 2 Feb 2024
Hello Shakeema,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Savannah - I-95 and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

4/10 Poor

Pauline

Travelled with partner
Disliked: Staff & service, property conditions & facilities
There were Hugh dogs in the room next door loud and barking during my sleep. Very dirty. Hallways smelt like dog and cat urine. Hot tube not working. Staff rude. Food terrible. Did not feel safe. Last time at a red roof inn
Stayed 2 nights in Jan 2024
Response from Manager on 31 Jan 2024
Hello Pauline, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. Guest satisfaction is important to us, and we strive to provide a comfortable stay for all our guests. We will address your concerns with the appropriate departments to ensure improvements are made. We appreciate your feedback and hope you will reconsider staying with us in the future.

6/10 Okay

Chris, Grayslake

Travelled with family
Liked: Staff & service
If you need a place to stay for a night this is the place. It’s a basic hotel with a reasonable price.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Chris,Thank you for choosing our hotel for your stay. We're delighted to hear that you found our pricing reasonable. We strive to provide our guests with a comfortable and convenient stay, and we appreciate your feedback. Should you have any future travel plans, we would love to welcome you back as our guest.

8/10 Good

Alex

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Had a good stay. About 18 min to Savannah which was convenient. Got stuck on the elevator once so we decided not to use. Overall good stay for the price.
Response from Manager on 10 Jan 2024
Hello Alex,Thank you for choosing our hotel for your stay near Savannah. We are glad to hear that you found the location convenient. We apologize for any inconvenience you experienced with the elevator, however, we appreciate your understanding. It's great to hear that you had an overall good stay with us, especially considering the price. We hope to welcome you back in the future for an even better experience.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Felt safe but not clean
The room was not in great shape and smelled very musty. It wasn’t really dirty, but I certainly was not clean - water stains on faucets, mold beginning in tub, not a great smell.
Stayed 1 night in Jan 2024
Response from Linton Rediresponse Specialist on 31 Jan 2024
Dear Valued Guest,Thank you for telling us about your recent visit to RED ROOF PLUS+ & SUITES SAVANNAH - I-95. I was disappointed to read that the unpleasant odor in your room, the condition of the tub and the other downsides mentioned. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,Red Roof Management

6/10 Okay

Burdette

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I had a family emergency and when I called the lady said it’s ok she cancelled for me, and I asked to just change the arrival date, and she said I was good to go. When I arrived I no longer had a reservation and I ended up not getting a rate that I had had. The shower leaked and sprayed water everywhere at its connection to the interior pipes. Breakfast eggs tasted like sand. Along the entire parking is nothing but a trash dump in the tree line and feral cats everywhere. Just won’t stay there again.. pool looked like it had algae on the bottom.. didn’t try it or the hot tub out.
Stayed 9 nights in Dec 2023
Response from Manager on 9 Jan 2024
Hello Burdette,I apologize for the inconvenience you experienced with your reservation and the condition of the shower. We strive to provide exceptional service and I'm sorry we fell short in meeting your expectations. Regarding the breakfast eggs, I apologize that they did not meet your standards. As for the parking area and pool, we appreciate your feedback and will address these concerns with our team. We hope you will give us another chance in the future to provide you with a better experience.

10/10 Excellent

Thea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a low budget hotel it was more than I could have asked for. Great place to stay for a night.
Stayed 1 night in Jan 2024
Response from Manager on 8 Jan 2024
Hello Thea,Thank you for choosing our low budget hotel for your stay. We're delighted to hear that we exceeded your expectations and provided you with a great experience during your time with us. Should you have any future travel plans, we would be honored to welcome you back for another enjoyable stay.

10/10 Excellent

Michele

Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Michele,Thank you for choosing to stay with us! We're thrilled that you had a fantastic experience at our hotel. We hope to welcome you back soon for another exceptional stay.

6/10 Okay

D'Ann, Lake City

Travelled with partner
Liked: Staff & service
The room was clean, the bed was comfortable, but it was very small. The hall stunk of marijuana... Really strong odor.
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello D'Ann, Thank you for sharing your feedback with us. We appreciate your kind words regarding the cleanliness of the room and the comfort of the bed. Rest assured, we take these matters seriously and have shared your concerns with the appropriate teams for further investigation. We apologize for any discomfort caused during your stay.

10/10 Excellent

Jose

Stayed 3 nights in Dec 2023
Response from Manager on 14 Jan 2024
Hello Jose,Thank you for choosing our hotel for your stay! We are delighted to see that you had a wonderful experience with us. We strive to provide exceptional service and create memorable experiences for our guests. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

6/10 Okay

Diana

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Carpet on the third floor looks so old, the owner should think on renew it and change it. It brings bad odor.
Stayed 1 night in Dec 2023
Response from Manager on 25 Dec 2023
Hello Diana, Thank you for sharing your feedback regarding the carpet on our third floor. We appreciate your suggestion for renewal and will forward it to the management for consideration. We apologize if the odor was unpleasant and assure you that we are taking steps to address it. We hope to have the opportunity to welcome you back in the future.