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"The hotel and room we stayed in overall was good, but on the 2 days we were there the bar staff and lady who booked us in at reception appeared miserable and lacked any personality. They all looked fed up as if they didn’t want to be there. Everything they did appeared to be an effort. Nobody was willing to have a friendly chat and pass the time of day, even though they were pretty quiet. The breakfast was nice, but for coffee they only had whole milk available which I really dislike. When I kindly enquired if they had skimmed or semi skimmed at all. the lady said no and just walked off. In my opinion, the staff working there, seriously do need to improve on their personality and interaction with guests. I appreciate that their job can be demanding at times but a little smile and a general chat would make such a difference to guests and make them feel happier staying there. We paid a lot of money to stay there, and I believe that a friendly face and a smile by staff would make the experience of staying at Mayfield so much better. "

" Freindly staff "

"No parking here, but it is right in the center of town so very convenient. The room was spacious and spotless."

"Internet was ok didn't use the hotel pool what staff we saw were ok."

"No proper customer support, you won’t see any body at the reception to talk to is very poor "

"Huge car park. Access to load and unload car. Very dog friendly, beaut snacks for dogs in reception. Staff were lovely and friendly. Room 201 fabulous room, view was breath taking. Lovely toiletries in room. Bed was huge and so comfy. Meal was lovely, breakfast was very tasty. Loads of walks from hotel. We will definitely be back. Will be recommending to our friends and family "

"Clean compact room, friendly staff, 2 minutes walk to the shops"

"Not very helpful on front desk. Was 10 minutes early and wanted £10 before they would give us our home. I stood and waited with a dog a 5 year child for 10 minutes,,, shocking service "

"Wonderful hotel Amazing views from the suite Lovely welcome and staff very polite and helpful "