2/10 糟糕
真实旅客
2019 年 8 月 14 日
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
BED BUGS. Rude service. Unstable energy supply.
There are bed bugs/fleas and I was bitten, both my legs and arms. Bites are swollen and still in pain until now. Also, the male receptionist (or perhaps the owner) was very rude. When we asked politely regarding the transport card and were concerned whether the cards had to be returned to them unlike the other cards like Kaprun summer card and Hallstatt card, he bluntly said, "I DON'T CARE and I have paid 3 EUR for that." (exact wording used) We asked very politely and did not expect such a rude response. Also, in the description of the hotel, spa service is provided but we did not get any directions for that. Last but not least, the supply of electricity was very unstable during our stay. We could not turn on the lights sometimes and the hairdryer was out of order, but we could not find anyone to help. The receptionist only worked in very limited hours. I rarely write any bad comments regarding a hotel but this is the only one that I have written so far, and I am very certain that I stated and made fair comments. I would not recommend this place to anyone.
真实旅客
2019 年 8 月入住 2 晚