Lobby
Check availability

Reviews of Candlelight Inn Scottsbluff

2 out of 5
Candlelight Inn Scottsbluff
1822 E 20th Pl, Scottsbluff, NE

Reviews

5.8
Rating 10 - Excellent. 8 out of 45 reviews" "
Rating 8 - Good. 10 out of 45 reviews" "
Rating 6 - Okay. 7 out of 45 reviews" "
Rating 4 - Poor. 7 out of 45 reviews" "
Rating 2 - Terrible. 13 out of 45 reviews" "

5.8/10

Cleanliness

7.0/10

Staff & service

4.6/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful.
Stayed 1 night in Sep 2023
Response from chandu on 14 Oct 2023
We appreciate your feedback and thank you for staying with us

8/10 Good

Dennis

Stayed 1 night in Oct 2023
Response from chandu on 21 Nov 2023
Thank you for your feedback, much appreciated

2/10 Terrible

Dennis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Stayed 2 nights in Sep 2023
Response from jack on 5 Oct 2023
no comments, this person never stayed

2/10 Terrible

Alonso

Stayed 1 night in Aug 2023
Response from Chandu on 28 Aug 2023
We are working on improving services, we regret your stay was not a happy one, but we appreciate your feedback. Thank you

4/10 Poor

Tom

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Owner /manager was nice and helpful, but property is falling apart. Won’t be around much longer. And there might be people living in some of the rooms, and possibly homeless getting houses, not sure
Stayed 1 night in Jul 2023
Response from Chandu on 1 Aug 2023
Hi Tom thank you for sharing your concerns with us, we appreciate the feed back, so that we can address these issues and improve the situation for future.

6/10 Okay

Roger

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2023
Response from Chandu on 25 Feb 2023
Thank you for staying, and taking your time on feedback of our service, we appreciate it very much.

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, one towel,stained sheets ect. Ect. Worst motel I ever stayed in.
Stayed 1 night in Feb 2023
Response from Chandu on 16 Feb 2023
We regret your stay with us was uncomfortable, but these issues has been rectified. Thank you for your time in notifying us, we greatly appreciate it.

2/10 Terrible

Anthony

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This was the dirtiest motel I have ever seen. There were junked air conditioning units laying in the lobby and the room we were given was filthy. They did immediately refund our money without argument when we said we were leaving.
Stayed 1 night in Aug 2022
Response from Jack on 8 Sept 2022
Thank you for notifying us

8/10 Good

Lawrence

Business traveller
Liked: Cleanliness, staff & service, amenities
The motel was close to stores and restaurants.
Stayed 1 night in Aug 2022
Response from Chandu on 18 Aug 2022
Thank you for staying with us and we appreciate your feedback.

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Only one way in. Could hear something during the night like snoring. Sink drain was almost plugged.
Stayed 1 night in Aug 2022
Response from Chandu on 9 Aug 2022
Thanks you for staying with us and we appreciate your feedback.

6/10 Okay

Pamela, Floral City

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Larry, Cozad

Travelled with family
Disliked: Property conditions & facilities
Not really a high class motel but we made it.Not to clean
Stayed 2 nights in Jun 2022
Response from Chandu on 22 Jun 2022
Thanks you for staying with us and we appreciate your feedback, it's very helpful

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Do not go here. Cigarette burns in the sheets , used soap, used coffee grounds in coffee pot, dirty, no staff on the grounds/office locked had to wait for someone so we could check out the next morning- we left a day early.
Stayed 2 nights in May 2022
Response from Chandu on 22 May 2022
Thanks for staying with us, we regret the service provided was not good, but we have taken care of all the issues

8/10 Good

Darvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located to where I needed to go. The interior was not the most current, but given the price, it worked out fine.
Stayed 4 nights in Feb 2022
Response from Chandu on 15 Feb 2022
Thank you for your feedback, we appreciate it.

4/10 Poor

Sammy

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Chandu on 20 Jan 2022
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Don E Woodruff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Access to Restaurants and a Quiet Stay... Fridge, Coffee Maker with Good Coffee, Soap Shampoo, Several Towels, Cable TV...Comfortable Furniture and Writing Desks... Large Mirrors, Good Heat and Cooling, Don E Woodruff Jr
Stayed 1 night in Jan 2022
Response from Chandu on 20 Jan 2022
Thank you for staying with us, we appreciate your feedback.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was asked if we wanted to “see” our room before we checked in to make sure we were okay with it. Red flag! I’ve never been asked that before. Stinky, hot no breakfast. No coffee in the rooms. Dirty. When trying to check out I was locked out of the hotel and pressed their call button and was told to just leave the key on the bench…
Stayed 2 nights in Jun 2021
Response from Chandu on 25 Jun 2021
Thank you for the feedback much appreciated

2/10 Terrible

BETH

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was disgusting- entered roon big stain on bedspread- crumbs on counter -ac didnt work -soap peices in tub - walked right out - refund given-never attempted to explain -they knew- never ask for credit card only cash - left and went elsewhere
Stayed 2 nights in Jul 2020
Response from Chandu on 13 Jul 2020
This issue has been addressed, we are sorry to have caused you inconvenience.

6/10 Okay

Jeff

Stayed 7 nights in May 2020
Response from Chandu on 4 Jun 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from John on 10 Aug 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Chandu on 17 Jun 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Rich, St louis

Liked: Staff & service, room comfort
Old run down exterior. Staff was friendly. No amenities. Close to the hiway and a few restaurants
Stayed 1 night in Sep 2018
Response from Chandu on 5 Oct 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

liam

Liked: Staff & service, room comfort
older property, great mattress. owner very helpful, says he will be renovating soon.
Stayed 1 night in Sep 2018
Response from Chandu on 11 Sept 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

William, Seattle, wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Stayed 1 night in Aug 2018
Response from Chandu on 8 Aug 2018
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great price but room could be better.
Room was outdated and could use touch up. Room looked a little “dirty” due to age. I would have spent a little more to stay at a nicer hotel.
Stayed 1 night in Jul 2018
Response from Chandu on 2 Aug 2018
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Marty

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful!
I dont write many reviews but felt a need to let people know. I knew booking this for our grandson's baseball tournament that it wasnt a top tier hotel. The lobby & room smelled of old smoke, they gave us 2 barh towels for 4 people, the spreads looked washed but had cigarette burns & stains, the bed had 2 flat pillows, no blanket just a top sheet. The knob on refrigerator was missins so it didn't work. The seats on chairs sunk in when you aat and upholstery stained. The bathroom had black stuff on tiles and a rubber matt that was stuck to bottom that was coming up on edges. The room overlooked the abandoned old pool & equipment. When we wanted to check out in morning no one was aroynd to give key to and although we rang bell..no answer. We finally called hotel number and man answer and told us to drop behind counter. For the $79 just awful!
Stayed 1 night in Jun 2018
Response from Chandu on 30 Jun 2018
We will rectify the issues, thank you for taking your time for the feedback, we appreciate it.

4/10 Poor

Shelley

Disliked: Cleanliness, property conditions & facilities, room comfort
Worse place I ever stayed
The refrigerator didn't work properly. Lighting was horrible. Tub didn't drain properly. The bed was hard. Pillows were flat. The bedspread had cigarette holes. Big stain on the carpet. Bathroom was dirty and was not swept while we were there. I know this cause there was a paper on the floor when we arrived and stayed in the floor
Stayed 3 nights in May 2018
Response from Chandu on 2 Jun 2018
We will rectify the issues, thank you for taking your time for the feedback, we appreciate it.

10/10 Excellent

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Response from Chandu Narotam on 1 May 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
About my stay...
For the price and availability the motel was just fine. I had no concerns about safety, or cleanliness. The only thing that would have been nice would be some sort of breakfast bar. Even some cereal, toast, or donuts with coffee would be nice. I'd stay again...centrally located in Scottsbluff and easy to access from main streets in town.
Stayed 2 nights in Oct 2017
Response from Chandu on 8 Nov 2017
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

TERRY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhappy in Scottsbluff.
Hotel is run down and dingy. The exterior door was left unlocked with no secure access. The hallways are dark and dingy. There was no mattress pads on the beds. The maid did not clean our room on the second day of our stay. The tv was out dated and the picture did not fit the screen. The pool was unusable and looked to be condemned. There were outlets with out cover plates. One outlet did not work. The door lock did not work properly and was very hard to access the room.
Stayed 2 nights in Sep 2017

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The issue was mostly with the cleanliness and condition of the rooms. We were travelling with friends and booked three rooms. The cleanliness and condition of one room was terrible. The carpet, bathtub, bedspread, and pillows looked pretty bad. The facilities were pretty run down. The staff however was very responsive to any request so no issues there.
Stayed 1 night in Aug 2017

10/10 Excellent

Awesome Manager, Scottsbluff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and Beyond Service
The manager was super awesome. Went out of his way to provide a fair deal. He really made the stay worth it.
Stayed 2 nights in Aug 2017

2/10 Terrible

vaughn

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst room ever
If you stay ask to see your room and bring a bug bomb and air freshener or pay the extra 25 dollars to stay in a decent room somewhere else.........
Stayed 2 nights in Jul 2017

4/10 Poor

Jan, Colorado

Disliked: Property conditions & facilities, room comfort
You get what you pay for
I was greeted by a locked office door and had to ring a bell for service. (It was 2:00 in the afternoon.) This motel is for people who just want to sleep and NOT spend time in their room. Biggest disappointment, the bathroom. The water in the bathtub was constantly running which produced a pretty big rust stain. Only two bath towels were provided. No washrag or hand towel. There was a microwave and a coffee machine. No complimentary coffee to start. The king bed was comfortable but I would never spend time in this room.
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best in Scottsbluff...
Worn, dated, and uncomfortable...rug, chairs, and bed coverings were not clean. Dusty...TV remote was gone on our arrival, but desk agent did replace it quickly... No ice machine and the promise of ice before we left in the morning by 7:00 was not kept, and we left around 7:15. We do not recommend the Candlelight unless no other places are available. The relatively low price would not get us to stay there again.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Blast from the past
Hotel was cute, an actual key and furnished with well cared for but aged "thrift store" furniture. My only complaints were the bathtub was clean.. but so old it looked dirty, the wifi wouldn't stay connects, and there was an old guy that appeared to be living in the room a few doors down.. he stayed outside a lot and when he wasn't staring at me, he was trying to talk to me. I couldn't go outside and expect any privacy. The owner was very nice.
Stayed 1 night in Jun 2017

4/10 Poor

Grandma Rita, AZ

Disliked: Cleanliness, property conditions & facilities, room comfort
Old, sad looking room. No breakfast.
When we checked in we found out that the free continental breakfast didn't exist. We looked at the room and although it looked dismal, the town was busy and nicer motels were fully booked. The quilt on the bed was icky and the carpet needed a good shampooing.
Stayed 1 night in Jun 2017

2/10 Terrible

Michele

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not the best hotel
This is a very out dated motel. There is no breakfast even though it states it is provided. We stayed 3 nights and one night they didn't even clean our room make the beds or give us fresh towels. The bed covers were stained. The beds were very comfortable. The wifi was free but very slow and weak. The room was to be non smoking but it smelled like second hand smoke. The walls were dirty and there were some fire hazards as the plug in plates were either missing or broke. I would not recommend this hotel. It is very old and would be a very good hotel back in the 1980's. There was no mold or stains in the tub or sink which was good but the shower curtain was stained and dirty. It had all the newer amenities like microwave fridge coffee pot and iron but the microwave and fridge were plugged in a power strip. Next time we go to Scottsbluff NE we are staying in a chain hotel where it is cleaner and you don't feel like there could be bed bugs or something in the room. The faucet in the tub was tricky to turn on and off. Once it was on it had pretty good water pressure and we didn't run out of hot water. If you are not a fancy person or don't care about what the rooms look like then this hotel is for you. Don't expect anything fancy.
Stayed 3 nights in Jun 2017

10/10 Excellent

Hiram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills but cozy little motel
No frills small dated motel but very comfortable and staff was great and accommodating. Nice place to stay if you're just looking for a hot shower and place to close your eyes for the night
Stayed 1 night in Jun 2017

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We were coming in late to Scottsbluff, and the gentleman at the front desk called us to verify that we were still coming in, and he stayed until we got there. Very nice man. Clean and comfortable room. Inexpensive. Definitely recommended.
Stayed 1 night in Jun 2017

8/10 Good

Samantha, Omaha

Liked: Cleanliness, staff & service, room comfort
Affordable and friendly
The Candlelight Inn is dated, but it's good for an overnight stop in Scottsbluff. Staff were friendly and efficient. It was affordable, quiet and an easy drive to anywhere in town. Plus free wifi!
Stayed 1 night in May 2017

10/10 Excellent

Thomas W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roadtrip stopover
Very friendly reception, complete with a steakhouse discount card! Thanks!
Thank you for your support, do visit us again.